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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 19,794 companies are currently using one or more IT Service Management software. Out of these, there are 11,089 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 45.56% of market share, IBM Tivoli with 11.63% of market share, BMC Remedy ITSM with 10.44% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (933), Cybersecurity (764), Managed Services (737).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

27101

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 27101 companies are using IT Service Management tools. JIRA Service Management with 45.56% market share (12346 customers), IBM Tivoli with 11.63% market share (3153 customers), BMC Remedy ITSM with 10.44% market share (2830 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

45.56%

12346

IBM Tivoli

11.63%

3153

BMC Remedy ITSM

10.44%

2830

SAP AMS

3.93%

1066

Percona

3.04%

825

Others

25.39%

6881

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (5217 companies), 20 - 49 employees (4336 companies), 100 - 249 employees (4196 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 11089 (55.70%), United Kingdom with 1926 (9.67%), Germany with 1193 (5.99%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (933), Cybersecurity (764), Managed Services (737).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	12346	45.56
2	IBM Tivoli	3153	11.63
3	BMC Remedy ITSM	2830	10.44
4	SAP AMS	1066	3.93
5	Percona	825	3.04
6	TeamDynamix	668	2.46
7	Numara	566	2.09
8	Footprints Service Desk	408	1.51
9	VMware Service Manager	406	1.50
10	BMC Remedy ARS	313	1.15
11	EasyVista	305	1.13
12	Cherwell ITSM	300	1.11
13	CA eHealth	244	0.90
14	CA Scheduler	236	0.87
15	NEC corporation	221	0.82
16	BMC Service Desk Express	220	0.81
17	BMC TrueSight	206	0.76
18	BMC Helix ITSM	200	0.74
19	Incident IQ	195	0.72
20	NinjaOne	193	0.71
21	Dell EMC PowerPath	192	0.71
22	BMC ProactiveNet Performance Management	143	0.53
23	Clarity SM	139	0.51
24	CA 7	131	0.48
25	ALESTRA	125	0.46
26	BMC Helix Remedyforce	123	0.45
27	Ivanti Service Manager	115	0.42
28	Halo ITSM	112	0.41
29	Zebra Mobility DNA	88	0.32
30	Track-It!	74	0.27
31	IBS Software	71	0.26
32	RepliWeb	60	0.22
33	BMC Remedy Service Desk	53	0.20
34	HEAT Service Management	52	0.19
35	BMC Remedy OnDemand	51	0.19
36	Aisera	47	0.17
37	iSupport Software	46	0.17
38	Micro Focus Service Management Automation X (SMAX)	45	0.17
39	ORSYP	44	0.16
40	Axios Systems assyst	43	0.16
41	BMC TrueSight Operations Management	41	0.15
42	ServiceRocket	40	0.15
43	Micro Focus Service Manager	38	0.14
44	Alemba Service Manager	38	0.14
45	CA Librarian	35	0.13
46	Microsoft Universal Print	30	0.11
47	Epicor ITSM	26	0.10
48	CA Jobtrac	26	0.10
49	webMethods Insight	21	0.08
50	BMC Service Impact Manager	20	0.07
51	EasyVista Service Manager	18	0.07
52	Dell EMC HomeBase	14	0.05
53	CA Automation Point	12	0.04
54	Dollar Universe Workload Automation	11	0.04
55	Hornbill Service Manager	10	0.04
56	OpenText Service Management Automation X	10	0.04
57	Nutanix NX	9	0.03
58	OneCommand	8	0.03
59	Versio.io	8	0.03
60	CA JCLCheck	6	0.02
61	Xerox Workplace Cloud	6	0.02
62	BMC TrueSight Automation for Servers	4	0.01
63	SunView ChangeGear	4	0.01
64	Planado	4	0.01
65	Intuitive Systems iVector	3	0.01
66	VMware vCenter AppSpeed	2	0.01
67	BMC TrueSight Vulnerability Management	2	0.01