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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 31,701 companies are currently using one or more IT Service Management software. Out of these, there are 18,126 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 37.78% of market share, IBM Tivoli with 12.30% of market share, BMC Remedy ITSM with 11.14% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,670), Managed Services (1,313), Digital Transformation (1,303).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

44393

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 44393 companies are using IT Service Management tools. JIRA Service Management with 37.78% market share (16772 customers), IBM Tivoli with 12.30% market share (5459 customers), BMC Remedy ITSM with 11.14% market share (4944 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

37.78%

16772

IBM Tivoli

12.30%

5459

BMC Remedy ITSM

11.14%

4944

SAP AMS

5.25%

2329

Percona

3.58%

1589

Others

29.96%

13300

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8812 companies), 1,000 - 4,999 employees (7509 companies), 100 - 249 employees (6915 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 18126 (54.77%), United Kingdom with 3060 (9.25%), India with 1759 (5.32%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1670), Managed Services (1313), Digital Transformation (1303).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16772	37.78
2	IBM Tivoli	5459	12.30
3	BMC Remedy ITSM	4944	11.14
4	SAP AMS	2329	5.25
5	Percona	1589	3.58
6	Numara	1017	2.29
7	TeamDynamix	956	2.15
8	VMware Service Manager	837	1.89
9	EasyVista	716	1.61
10	Footprints Service Desk	681	1.53
11	ManageEngine Endpoint Central	644	1.45
12	BMC Remedy ARS	529	1.19
13	Cherwell ITSM	512	1.15
14	Incident IQ	498	1.12
15	NinjaOne	495	1.12
16	CA Scheduler	474	1.07
17	CA eHealth	436	0.98
18	NEC corporation	410	0.92
19	Dell EMC PowerPath	409	0.92
20	CA 7	395	0.89
21	BMC TrueSight	394	0.89
22	BMC Helix ITSM	359	0.81
23	BMC Service Desk Express	342	0.77
24	ALESTRA	335	0.75
25	BMC ProactiveNet Performance Management	282	0.64
26	Ivanti Service Manager	218	0.49
27	BMC Helix Remedyforce	208	0.47
28	Halo ITSM	203	0.46
29	BMC Remedy Service Desk	123	0.28
30	IBS Software	120	0.27
31	ServiceNow Workplace Service Delivery	113	0.25
32	Track-It!	104	0.23
33	Zebra Mobility DNA	103	0.23
34	RepliWeb	97	0.22
35	HEAT Service Management	90	0.20
36	Micro Focus Service Manager	81	0.18
37	Microsoft Universal Print	77	0.17
38	ORSYP	75	0.17
39	Aisera	75	0.17
40	BMC Remedy OnDemand	73	0.16
41	Micro Focus Service Management Automation X (SMAX)	68	0.15
42	CA Librarian	68	0.15
43	BMC TrueSight Operations Management	65	0.15
44	iSupport Software	54	0.12
45	Axios Systems assyst	51	0.11
46	Epicor ITSM	48	0.11
47	ServiceRocket	44	0.10
48	EasyVista Service Manager	42	0.09
49	CA Jobtrac	41	0.09
50	webMethods Insight	40	0.09
51	OpenText Service Management Automation X	35	0.08
52	BMC Service Impact Manager	30	0.07
53	Dollar Universe Workload Automation	25	0.06
54	Nutanix NX	24	0.05
55	CA Automation Point	23	0.05
56	Dell EMC HomeBase	21	0.05
57	Alemba Service Manager	20	0.05
58	OneCommand	19	0.04
59	Hornbill Service Manager	18	0.04
60	BMC TrueSight Vulnerability Management	12	0.03
61	CA JCLCheck	12	0.03
62	SunView ChangeGear	11	0.02
63	Versio.io	9	0.02
64	Xerox Workplace Cloud	9	0.02
65	OpenText IT Operations Management	7	0.02
66	Intuitive Systems iVector	6	0.01
67	BMC TrueSight Automation for Servers	5	0.01
68	VMware vCenter AppSpeed	4	0.01
69	Planado	4	0.01
70	BMC TrueSight Transaction Monitor	2	0.00
71	OpenText Service Request Center (SRC)	2	0.00