IT Service Management

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

60

Technologies Tracked

29761

Companies Tracked

Categories related to IT Service Management

Development Tools
Application Development
Digital Asset Management
Application Performance Monitoring
Build And Deployment Automation

Top 5 IT Service Management technologies in 2024

Over 29761 companies are using IT Service Management tools. JIRA Service Management with 42.03% market share (12509 customers), IBM Tivoli with 12.74% market share (3792 customers), BMC Remedy ITSM with 11.56% market share (3439 customers).

Technology

Market Share (Est.)

Customers

  • JIRA Service Management

    42.03%

    12509

  • IBM Tivoli

    12.74%

    3792

  • BMC Remedy ITSM

    11.56%

    3439

  • SAP AMS

    4.20%

    1250

  • Percona

    3.25%

    967

  • Others

    26.22%

    7804

    • IT Service Management Customers by Employee Size

    The majority of IT Service Management category falls in the company size of 1,000 - 4,999 employees (4837 companies), 10,000+ employees (4670 companies), 20 - 49 employees (4141 companies).

    Employee Size

    IT Service Management Customers by Geography

    Companies using IT Service Management technology software are majorly from the United States with 12765 (56.23%), United Kingdom with 2184 (9.62%), Germany with 1281 (5.64%) customers respectively.

    Customers

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    IT Service Management Customers by Industry

    Top industries that use IT Service Management for Cloud Services (1127), Cybersecurity (948), Managed Services (937).

    Customers

    Market Share for Top IT Service Management Technologies

    Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1JIRA Service Management1250942.03
    2IBM Tivoli379212.74
    3BMC Remedy ITSM343911.56
    4SAP AMS12504.20
    5Percona9673.25
    6TeamDynamix8792.95
    7Numara6252.10
    8Footprints Service Desk4981.67
    9VMware Service Manager4971.67
    10EasyVista4401.48
    11Cherwell ITSM4291.44
    12Clarity SM4181.40
    13BMC Remedy ARS3701.24
    14CA eHealth2800.94
    15BMC TrueSight2680.90
    16CA Scheduler2620.88
    17BMC Service Desk Express2470.83
    18BMC Helix ITSM2430.82
    19NEC corporation2390.80
    20Dell EMC PowerPath2070.70
    21Incident IQ2000.67
    22BMC ProactiveNet Performance Management1570.53
    23CA 71550.52
    24Ivanti Service Manager1500.50
    25ALESTRA1410.47
    26BMC Helix Remedyforce1400.47
    27Track-It!770.26
    28Zebra Mobility DNA730.25
    29RepliWeb660.22
    30BMC Remedy Service Desk630.21
    31BMC Remedy OnDemand550.18
    32HEAT Service Management540.18
    33BMC TrueSight Operations Management530.18
    34Micro Focus Service Manager510.17
    35ORSYP480.16
    36Micro Focus Service Management Automation X (SMAX)390.13
    37CA Librarian380.13
    38Halo ITSM320.11
    39Epicor ITSM260.09
    40CA Jobtrac260.09
    41webMethods Insight250.08
    42EasyVista Service Manager240.08
    43Aisera220.07
    44BMC Service Impact Manager210.07
    45Axios Systems assyst200.07
    46Dollar Universe Workload Automation160.05
    47Dell EMC HomeBase150.05
    48CA Automation Point150.05
    49ServiceRocket150.05
    50iSupport Software120.04
    51Nutanix NX120.04
    52Hornbill Service Manager110.04
    53Alemba Service Manager100.03
    54OneCommand80.03
    55OpenText Service Management Automation X80.03
    56CA JCLCheck70.02
    57BMC TrueSight Vulnerability Management50.02
    58SunView ChangeGear50.02
    59BMC TrueSight Automation for Servers40.01
    60VMware vCenter AppSpeed30.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top IT Service Management software market leaders?

    Top leaders in the category for IT Service Management software are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. Here, you can view a full list of IT Service Management tools in the market.

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    How many companies use IT Service Management software these days?

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    Which company has the most significant market share in the IT Service Management software space?

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    What are the top industries that usually use IT Service Management softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    JIRA Service Management vs IBM Tivoli
    JIRA Service Management vs BMC Remedy ITSM
    JIRA Service Management vs SAP AMS
    IBM Tivoli vs BMC Remedy ITSM
    IBM Tivoli vs SAP AMS
    BMC Remedy ITSM vs SAP AMS

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