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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 31,131 companies are currently using one or more IT Service Management software. Out of these, there are 17,661 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 37.74% of market share, IBM Tivoli with 12.74% of market share, BMC Remedy ITSM with 11.44% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,662), Cybersecurity (1,311), Managed Services (1,259).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

43193

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 43193 companies are using IT Service Management tools. JIRA Service Management with 37.74% market share (16302 customers), IBM Tivoli with 12.74% market share (5503 customers), BMC Remedy ITSM with 11.44% market share (4940 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

37.74%

16302

IBM Tivoli

12.74%

5503

BMC Remedy ITSM

11.44%

4940

SAP AMS

5.42%

2340

Percona

3.69%

1594

Others

28.97%

12514

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8707 companies), 1,000 - 4,999 employees (7291 companies), 100 - 249 employees (6693 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 17661 (54.46%), United Kingdom with 2963 (9.14%), India with 1809 (5.58%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1662), Cybersecurity (1311), Managed Services (1259).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16302	37.74
2	IBM Tivoli	5503	12.74
3	BMC Remedy ITSM	4940	11.44
4	SAP AMS	2340	5.42
5	Percona	1594	3.69
6	Numara	1026	2.38
7	VMware Service Manager	851	1.97
8	TeamDynamix	837	1.94
9	EasyVista	707	1.64
10	Footprints Service Desk	691	1.60
11	BMC Remedy ARS	535	1.24
12	Cherwell ITSM	517	1.20
13	Incident IQ	499	1.16
14	CA Scheduler	478	1.11
15	NinjaOne	447	1.03
16	CA eHealth	439	1.02
17	Dell EMC PowerPath	411	0.95
18	NEC corporation	404	0.94
19	BMC TrueSight	396	0.92
20	CA 7	396	0.92
21	BMC Service Desk Express	348	0.81
22	BMC Helix ITSM	347	0.80
23	ALESTRA	337	0.78
24	BMC ProactiveNet Performance Management	287	0.66
25	BMC Helix Remedyforce	210	0.49
26	Ivanti Service Manager	208	0.48
27	Halo ITSM	173	0.40
28	BMC Remedy Service Desk	124	0.29
29	IBS Software	121	0.28
30	ServiceNow Workplace Service Delivery	112	0.26
31	Track-It!	107	0.25
32	RepliWeb	99	0.23
33	Zebra Mobility DNA	98	0.23
34	HEAT Service Management	87	0.20
35	Micro Focus Service Manager	80	0.19
36	Microsoft Universal Print	78	0.18
37	ORSYP	75	0.17
38	BMC Remedy OnDemand	73	0.17
39	Micro Focus Service Management Automation X (SMAX)	69	0.16
40	CA Librarian	68	0.16
41	BMC TrueSight Operations Management	66	0.15
42	Aisera	65	0.15
43	Axios Systems assyst	54	0.13
44	iSupport Software	53	0.12
45	ServiceRocket	47	0.11
46	Epicor ITSM	44	0.10
47	Alemba Service Manager	43	0.10
48	CA Jobtrac	41	0.09
49	webMethods Insight	41	0.09
50	EasyVista Service Manager	40	0.09
51	OpenText Service Management Automation X	36	0.08
52	BMC Service Impact Manager	30	0.07
53	Dollar Universe Workload Automation	25	0.06
54	Nutanix NX	24	0.06
55	CA Automation Point	23	0.05
56	Dell EMC HomeBase	22	0.05
57	OneCommand	19	0.04
58	Hornbill Service Manager	19	0.04
59	BMC TrueSight Vulnerability Management	12	0.03
60	SunView ChangeGear	12	0.03
61	CA JCLCheck	12	0.03
62	Xerox Workplace Cloud	11	0.03
63	Versio.io	9	0.02
64	OpenText IT Operations Management	8	0.02
65	Intuitive Systems iVector	6	0.01
66	BMC TrueSight Automation for Servers	5	0.01
67	VMware vCenter AppSpeed	4	0.01
68	Planado	4	0.01
69	BMC TrueSight Transaction Monitor	2	0.00
70	OpenText Service Request Center (SRC)	2	0.00