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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 31,721 companies are currently using one or more IT Service Management software. Out of these, there are 18,187 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 37.99% of market share, IBM Tivoli with 12.28% of market share, BMC Remedy ITSM with 11.10% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,682), Cybersecurity (1,333), Managed Services (1,280).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

44754

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 44754 companies are using IT Service Management tools. JIRA Service Management with 37.99% market share (17004 customers), IBM Tivoli with 12.28% market share (5498 customers), BMC Remedy ITSM with 11.10% market share (4969 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

37.99%

17004

IBM Tivoli

12.28%

5498

BMC Remedy ITSM

11.10%

4969

SAP AMS

5.24%

2343

Percona

3.57%

1598

Others

29.81%

13342

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8817 companies), 1,000 - 4,999 employees (7489 companies), 100 - 249 employees (6929 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 18187 (54.89%), United Kingdom with 3031 (9.15%), India with 1760 (5.31%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1682), Cybersecurity (1333), Managed Services (1280).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	17004	37.99
2	IBM Tivoli	5498	12.28
3	BMC Remedy ITSM	4969	11.10
4	SAP AMS	2343	5.24
5	Percona	1598	3.57
6	Numara	1023	2.29
7	TeamDynamix	988	2.21
8	VMware Service Manager	842	1.88
9	EasyVista	721	1.61
10	Footprints Service Desk	687	1.54
11	ManageEngine Endpoint Central	646	1.44
12	BMC Remedy ARS	533	1.19
13	Cherwell ITSM	518	1.16
14	Incident IQ	500	1.12
15	NinjaOne	496	1.11
16	CA Scheduler	479	1.07
17	CA eHealth	438	0.98
18	Dell EMC PowerPath	411	0.92
19	NEC corporation	406	0.91
20	BMC TrueSight	398	0.89
21	CA 7	396	0.88
22	BMC Helix ITSM	359	0.80
23	BMC Service Desk Express	346	0.77
24	ALESTRA	336	0.75
25	BMC ProactiveNet Performance Management	286	0.64
26	Ivanti Service Manager	214	0.48
27	BMC Helix Remedyforce	211	0.47
28	Halo ITSM	172	0.38
29	BMC Remedy Service Desk	124	0.28
30	IBS Software	121	0.27
31	ServiceNow Workplace Service Delivery	112	0.25
32	Track-It!	105	0.23
33	RepliWeb	98	0.22
34	HEAT Service Management	87	0.19
35	Zebra Mobility DNA	83	0.19
36	Micro Focus Service Manager	81	0.18
37	Microsoft Universal Print	79	0.18
38	ORSYP	75	0.17
39	Aisera	75	0.17
40	BMC Remedy OnDemand	73	0.16
41	Micro Focus Service Management Automation X (SMAX)	68	0.15
42	CA Librarian	68	0.15
43	BMC TrueSight Operations Management	65	0.15
44	Axios Systems assyst	56	0.13
45	iSupport Software	55	0.12
46	ServiceRocket	45	0.10
47	Epicor ITSM	43	0.10
48	EasyVista Service Manager	42	0.09
49	CA Jobtrac	41	0.09
50	webMethods Insight	40	0.09
51	OpenText Service Management Automation X	35	0.08
52	BMC Service Impact Manager	30	0.07
53	Dollar Universe Workload Automation	25	0.06
54	Nutanix NX	24	0.05
55	CA Automation Point	23	0.05
56	Dell EMC HomeBase	21	0.05
57	Alemba Service Manager	20	0.04
58	OneCommand	19	0.04
59	Hornbill Service Manager	18	0.04
60	BMC TrueSight Vulnerability Management	12	0.03
61	SunView ChangeGear	12	0.03
62	CA JCLCheck	12	0.03
63	Xerox Workplace Cloud	10	0.02
64	Versio.io	9	0.02
65	OpenText IT Operations Management	7	0.02
66	Intuitive Systems iVector	6	0.01
67	BMC TrueSight Automation for Servers	5	0.01
68	VMware vCenter AppSpeed	4	0.01
69	Planado	4	0.01
70	BMC TrueSight Transaction Monitor	2	0.00
71	OpenText Service Request Center (SRC)	2	0.00