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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 31,406 companies are currently using one or more IT Service Management software. Out of these, there are 18,049 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 37.57% of market share, IBM Tivoli with 12.44% of market share, BMC Remedy ITSM with 11.14% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,677), Cybersecurity (1,324), Managed Services (1,264).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

43959

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 43959 companies are using IT Service Management tools. JIRA Service Management with 37.57% market share (16515 customers), IBM Tivoli with 12.44% market share (5468 customers), BMC Remedy ITSM with 11.14% market share (4898 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

37.57%

16515

IBM Tivoli

12.44%

5468

BMC Remedy ITSM

11.14%

4898

SAP AMS

5.30%

2329

Percona

3.59%

1578

Others

29.96%

13171

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8747 companies), 1,000 - 4,999 employees (7389 companies), 100 - 249 employees (6830 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 18049 (54.81%), United Kingdom with 2982 (9.06%), India with 1849 (5.61%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1677), Cybersecurity (1324), Managed Services (1264).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16515	37.57
2	IBM Tivoli	5468	12.44
3	BMC Remedy ITSM	4898	11.14
4	SAP AMS	2329	5.30
5	Percona	1578	3.59
6	Numara	1022	2.32
7	TeamDynamix	948	2.16
8	VMware Service Manager	837	1.90
9	EasyVista	715	1.63
10	Footprints Service Desk	684	1.56
11	ManageEngine Endpoint Central	644	1.47
12	BMC Remedy ARS	531	1.21
13	Cherwell ITSM	511	1.16
14	Incident IQ	495	1.13
15	CA Scheduler	476	1.08
16	NinjaOne	447	1.02
17	CA eHealth	436	0.99
18	Dell EMC PowerPath	409	0.93
19	NEC corporation	396	0.90
20	BMC TrueSight	394	0.90
21	CA 7	389	0.88
22	BMC Service Desk Express	345	0.78
23	BMC Helix ITSM	343	0.78
24	ALESTRA	336	0.76
25	BMC ProactiveNet Performance Management	286	0.65
26	BMC Helix Remedyforce	210	0.48
27	Ivanti Service Manager	206	0.47
28	Halo ITSM	177	0.40
29	BMC Remedy Service Desk	124	0.28
30	IBS Software	121	0.28
31	Track-It!	105	0.24
32	ServiceNow Workplace Service Delivery	105	0.24
33	RepliWeb	98	0.22
34	Zebra Mobility DNA	97	0.22
35	HEAT Service Management	87	0.20
36	Micro Focus Service Manager	80	0.18
37	Microsoft Universal Print	77	0.18
38	ORSYP	75	0.17
39	Aisera	73	0.17
40	BMC Remedy OnDemand	73	0.17
41	Micro Focus Service Management Automation X (SMAX)	68	0.15
42	CA Librarian	68	0.15
43	BMC TrueSight Operations Management	64	0.15
44	iSupport Software	54	0.12
45	Axios Systems assyst	52	0.12
46	ServiceRocket	45	0.10
47	EasyVista Service Manager	44	0.10
48	Epicor ITSM	41	0.09
49	CA Jobtrac	41	0.09
50	webMethods Insight	40	0.09
51	OpenText Service Management Automation X	36	0.08
52	BMC Service Impact Manager	30	0.07
53	Nutanix NX	24	0.05
54	Dollar Universe Workload Automation	24	0.05
55	CA Automation Point	23	0.05
56	Dell EMC HomeBase	21	0.05
57	Alemba Service Manager	21	0.05
58	OneCommand	19	0.04
59	Hornbill Service Manager	18	0.04
60	BMC TrueSight Vulnerability Management	12	0.03
61	SunView ChangeGear	12	0.03
62	CA JCLCheck	12	0.03
63	Xerox Workplace Cloud	10	0.02
64	Versio.io	9	0.02
65	OpenText IT Operations Management	8	0.02
66	Intuitive Systems iVector	6	0.01
67	BMC TrueSight Automation for Servers	5	0.01
68	VMware vCenter AppSpeed	4	0.01
69	Planado	4	0.01
70	BMC TrueSight Transaction Monitor	2	0.00
71	OpenText Service Request Center (SRC)	2	0.00