Question 1

What are the different markets in which
        Zendesk and
        Pure Chat compete against each other?

Accepted Answer

Zendesk and
        Pure Chat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Pure Chat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        3.31%
        market share in comparison to
        Pure Chat’s
        0.23%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Pure Chat holds the
        18th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Pure Chat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        169,150 customers and
        Pure Chat has
        11,836 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        157314 more customers than
        Pure Chat in this category.

Question 4

What are the countries in which
        Zendesk and
        Pure Chat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Pure Chat has more customers in United States, United Kingdom and Canada.

Zendesk Vs Pure Chat : In-Depth Comparison

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Comparing the customer bases of Zendesk and Pure Chat

Comparing the market share of Zendesk and Pure Chat

Compare Zendesk vs Pure Chat customers by geography

Customer Movements for this month

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