Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos...Read more
Market Share of Zendesk
Current Customer(s)
183444
Market Share (Est.)
2.55%
Ranking
#4
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 75.39%, Slack with 8.61%, Zoho Mail with 3.21% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| G Suite | 5413720 | 75.39% | Zendesk vs G Suite |
| Slack | 618579 | 8.61% | Zendesk vs Slack |
| Zoho Mail | 230562 | 3.21% | Zendesk vs Zoho Mail |
| Intercom | 157392 | 2.19% | Zendesk vs Intercom |
| Tidio | 76073 | 1.06% | Zendesk vs Tidio |
| Microsoft Teams | 76022 | 1.06% | Zendesk vs Microsoft Teams |
| Snapchat | 54772 | 0.76% | Zendesk vs Snapchat |
| Skype | 47954 | 0.67% | Zendesk vs Skype |
| Crisp | 36523 | 0.51% | Zendesk vs Crisp |
| Zoho SalesIQ | 34779 | 0.48% | Zendesk vs Zoho SalesIQ |
| LiveChat | 34752 | 0.48% | Zendesk vs LiveChat |
| Podium | 25792 | 0.36% | Zendesk vs Podium |
| Smartsupp Live Chat | 19904 | 0.28% | Zendesk vs Smartsupp Live Chat |
| GetSiteControl | 15457 | 0.22% | Zendesk vs GetSiteControl |
| Salesforce Service Cloud | 12934 | 0.18% | Zendesk vs Salesforce Service Cloud |
| Drift | 12229 | 0.17% | Zendesk vs Drift |
| Freshchat | 10805 | 0.15% | Zendesk vs Freshchat |
| Pure Chat | 10803 | 0.15% | Zendesk vs Pure Chat |
| Bitrix24 | 9840 | 0.14% | Zendesk vs Bitrix24 |
| Skype for Business | 9500 | 0.13% | Zendesk vs Skype for Business |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 75.39%, Slack with 8.61%, Zoho Mail with 3.21% market share.
Zendesk vs G Suite
Zendesk vs Slack
Zendesk vs Zoho Mail
Zendesk vs Intercom
Zendesk vs Tidio
Zendesk vs Microsoft Teams
Zendesk vs Snapchat
Zendesk vs Skype
Customers of Zendesk
Around the world in 2025, over 182186 companies have started using Zendesk as Instant Messaging And Chat tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Solasto | 10,000+ | Tokyo | Tokyo | Japan |    |
| Transdev North America | 10,000+ | Lombard | Illinois | United States |  |
| NC State College Of Education | 10,000+ | Raleigh | North Carolina | United States | |
| Vorwerk | 10,000+ | Wuppertal | North Rhine-Westphalia | Germany | |
| Australian Retail Voice | 10,000+ | San Francisco | California | United States | |
| Coop Sverige | 10,000+ | Solna | Stockholm | Sweden | |
| JB HI-FI GROUP LIMITED | 10,000+ | Auckland | Auckland | New Zealand | |
| CBRE Group, Inc. | 10,000+ | Dallas | Texas | United States | |
| Block | 10,000+ | Oakland | California | United States | |
| Worldcom | 10,000+ | Clinton | Mississippi | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Instant Messaging And Chat are Marketing (1711), Technology (1469), Software (1332).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (58874 companies), 20 - 49 employees (48390 companies), 100 - 249 employees (30303 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for instant-messaging-chat are the United States with 77410(55.54%), United Kingdom with 14797(10.62%), Brazil with 6934(4.97%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs G Suite Zendesk vs Slack Zendesk vs Zoho Mail.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the instant-messaging-chat?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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