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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos...Read more

Instant Messaging And Chat
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Market Share of Zendesk

Current Customer(s)

170637

Market Share (Est.)

2.68%

Ranking

#4

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 73.89%, Slack with 9.89%, Zoho Mail with 3.15% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite469753773.89%Zendesk vs G Suite
Slack6284839.89%Zendesk vs Slack
Zoho Mail2000863.15%Zendesk vs Zoho Mail
Intercom1346262.12%Zendesk vs Intercom
Microsoft Teams747091.18%Zendesk vs Microsoft Teams
Tidio658491.04%Zendesk vs Tidio
Skype490060.77%Zendesk vs Skype
Snapchat480900.76%Zendesk vs Snapchat
Zoho SalesIQ316450.50%Zendesk vs Zoho SalesIQ
LiveChat303260.48%Zendesk vs LiveChat
Crisp246240.39%Zendesk vs Crisp
Podium245730.39%Zendesk vs Podium
Smartsupp Live Chat166060.26%Zendesk vs Smartsupp Live Chat
GetSiteControl128810.20%Zendesk vs GetSiteControl
Salesforce Service Cloud117090.18%Zendesk vs Salesforce Service Cloud
Drift116970.18%Zendesk vs Drift
Pure Chat102760.16%Zendesk vs Pure Chat
Freshchat99530.16%Zendesk vs Freshchat
Skype for Business96490.15%Zendesk vs Skype for Business
Bitrix2485950.14%Zendesk vs Bitrix24
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 73.89%, Slack with 9.89%, Zoho Mail with 3.15% market share.

Zendesk vs G Suite

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Zendesk vs Slack

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Zendesk vs Zoho Mail

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Zendesk vs Intercom

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Zendesk vs Microsoft Teams

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Zendesk vs Tidio

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Zendesk vs Skype

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Zendesk vs Snapchat

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Customers of Zendesk

Around the world in 2025, over 170636 companies have started using Zendesk as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
DENSO10,000+KariyaAichiJapan
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Jack In The Box10,000+San DiegoCaliforniaUnited States
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Remedy Intelligent Staffing10,000+AtlantaGeorgiaUnited States
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Oi S.A.10,000+Rio de JaneiroRio de JaneiroBrazil
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Huawei Technologies10,000+ShenzhenGuangdongPeople's Republic of China
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TAFE NSW Aboriginal Employment10,000+SydneyNew South WalesAustralia
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Kent County Council10,000+MaidstoneEnglandUnited Kingdom
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New Zealand Defence Force10,000+WellingtonWellingtonNew Zealand
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General Electric10,000+BostonMassachusettsUnited States
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Swisscom10,000+BernBernSwitzerland
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Instant Messaging And Chat are Marketing (1719), Technology (1494), Software (1340).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (54391 companies), 20 - 49 employees (47228 companies), 100 - 249 employees (30541 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for instant-messaging-chat are the United States with 71767(54.99%), United Kingdom with 13808(10.58%), Brazil with 6677(5.12%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Instant Messaging And Chat
Contact Center
Knowledge Management
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs G Suite Zendesk vs Slack Zendesk vs Zoho Mail.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the instant-messaging-chat?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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