Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos...Read more
Market Share of Zendesk
Current Customer(s)
175536
Market Share (Est.)
2.49%
Ranking
#4
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 75.60%, Slack with 8.72%, Zoho Mail with 3.31% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| G Suite | 5321475 | 75.60% | Zendesk vs G Suite |
| Slack | 613616 | 8.72% | Zendesk vs Slack |
| Zoho Mail | 233298 | 3.31% | Zendesk vs Zoho Mail |
| Intercom | 146477 | 2.08% | Zendesk vs Intercom |
| Microsoft Teams | 75128 | 1.07% | Zendesk vs Microsoft Teams |
| Tidio | 71278 | 1.01% | Zendesk vs Tidio |
| Snapchat | 51956 | 0.74% | Zendesk vs Snapchat |
| Skype | 47603 | 0.68% | Zendesk vs Skype |
| Zoho SalesIQ | 33023 | 0.47% | Zendesk vs Zoho SalesIQ |
| LiveChat | 31446 | 0.45% | Zendesk vs LiveChat |
| Crisp | 28155 | 0.40% | Zendesk vs Crisp |
| Podium | 25246 | 0.36% | Zendesk vs Podium |
| Smartsupp Live Chat | 18817 | 0.27% | Zendesk vs Smartsupp Live Chat |
| GetSiteControl | 14538 | 0.21% | Zendesk vs GetSiteControl |
| Salesforce Service Cloud | 12444 | 0.18% | Zendesk vs Salesforce Service Cloud |
| Drift | 11862 | 0.17% | Zendesk vs Drift |
| Pure Chat | 10479 | 0.15% | Zendesk vs Pure Chat |
| Freshchat | 10458 | 0.15% | Zendesk vs Freshchat |
| Skype for Business | 9511 | 0.14% | Zendesk vs Skype for Business |
| Bitrix24 | 9131 | 0.13% | Zendesk vs Bitrix24 |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 75.60%, Slack with 8.72%, Zoho Mail with 3.31% market share.
Zendesk vs G Suite
Zendesk vs Slack
Zendesk vs Zoho Mail
Zendesk vs Intercom
Zendesk vs Microsoft Teams
Zendesk vs Tidio
Zendesk vs Snapchat
Zendesk vs Skype
Customers of Zendesk
Around the world in 2025, over 175536 companies have started using Zendesk as Instant Messaging And Chat tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| ELC Beauty LLC | 10,000+ | New York City | New York | United States |     |
| Metso | 10,000+ | Espoo | Uusimaa | Finland | |
| Colosseum Dental Group | 10,000+ | Zurich | Zurich | Switzerland | |
| Poundland & Dealz | 10,000+ | Walsall | England | United Kingdom | |
| Western Governors University | 10,000+ | Salt Lake City | Utah | United States | |
| LISI GROUP | 10,000+ | Grandvillars | Bourgogne-Franche-Comte | France | |
| DC.gov | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Bridgestone Americas | 10,000+ | Nashville | Tennessee | United States | |
| Indiana University | 10,000+ | Bloomington | Indiana | United States | |
| Konecta | 10,000+ | Cape Coral | Florida | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Instant Messaging And Chat are Marketing (1697), Technology (1466), Software (1329).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (55911 companies), 20 - 49 employees (47295 companies), 100 - 249 employees (29603 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for instant-messaging-chat are the United States with 74340(55.33%), United Kingdom with 14228(10.59%), Brazil with 6731(5.01%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs G Suite Zendesk vs Slack Zendesk vs Zoho Mail.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the instant-messaging-chat?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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