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Salesforce Service Cloud

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Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users cus...Read more

Instant Messaging And Chat
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Market Share of Salesforce Service Cloud

Current Customer(s)

15062

Market Share (Est.)

0.29%

Ranking

#16

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.16%, Slack with 8.35%, Zendesk with 3.31% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite378964274.16%Salesforce Service Cloud vs G Suite
Slack4264818.35%Salesforce Service Cloud vs Slack
Zendesk1691503.31%Salesforce Service Cloud vs Zendesk
Zoho Mail1392502.73%Salesforce Service Cloud vs Zoho Mail
Intercom711271.39%Salesforce Service Cloud vs Intercom
Microsoft Teams615041.20%Salesforce Service Cloud vs Microsoft Teams
Tidio563361.10%Salesforce Service Cloud vs Tidio
Snapchat466660.91%Salesforce Service Cloud vs Snapchat
Skype445370.87%Salesforce Service Cloud vs Skype
LiveChat339060.66%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ302940.59%Salesforce Service Cloud vs Zoho SalesIQ
Podium290870.57%Salesforce Service Cloud vs Podium
Bitrix24209950.41%Salesforce Service Cloud vs Bitrix24
Crisp208220.41%Salesforce Service Cloud vs Crisp
Drift151070.30%Salesforce Service Cloud vs Drift
Smartsupp Live Chat148840.29%Salesforce Service Cloud vs Smartsupp Live Chat
Pure Chat118360.23%Salesforce Service Cloud vs Pure Chat
Freshchat110510.22%Salesforce Service Cloud vs Freshchat
GetSiteControl103240.20%Salesforce Service Cloud vs GetSiteControl
LiveAgent75560.15%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.16%, Slack with 8.35%, Zendesk with 3.31% market share.

Salesforce Service Cloud vs G Suite

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Salesforce Service Cloud vs Slack

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Zoho Mail

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Microsoft Teams

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Salesforce Service Cloud vs Tidio

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Salesforce Service Cloud vs Snapchat

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Customers of Salesforce Service Cloud

Around the world in 2024, over 15052 companies have started using Salesforce Service Cloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Amazon Web Services10,000+SeattleWashingtonUnited States
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Home Depot, Inc.10,000+AtlantaGeorgiaUnited States
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Ferrovial SA10,000+MadridMadridSpain
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Marriott Vacations Worldwide10,000+OrlandoFloridaUnited States
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Cargill10,000+WayzataMinnesotaUnited States
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Ernst & Young 10,000+LondonEnglandUnited Kingdom
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Grupo Financiero Banorte SAB de CV 10,000+MonterreyNuevo LeonMexico
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JP Morgan Chase & Co.10,000+New York CityNew YorkUnited States
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New York Life Insurance10,000+New York CityNew YorkUnited States
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Vodafone Group Plc10,000+NewburyEnglandUnited Kingdom
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Instant Messaging And Chat are Salesforce (356), Consulting (280), Crm (278).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (2591 companies), 20 - 49 employees (2457 companies), 100 - 249 employees (2153 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for instant-messaging-chat are the United States with 8604(67.15%), United Kingdom with 1018(7.95%), India with 694(5.42%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Experience
Customer Engagement
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs G Suite Salesforce Service Cloud vs Slack Salesforce Service Cloud vs Zendesk.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the instant-messaging-chat?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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