Question 1

What are the different markets in which
        Skype and
        LiveAgent compete against each other?

Accepted Answer

Skype and
        LiveAgent compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        Skype
        and LiveAgent compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Skype has a
        0.67%
        market share in comparison to
        LiveAgent’s
        0.15%.
        Since it has a better market share coverage,
        Skype holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        LiveAgent holds the
        20th spot.

Question 3

How many customers are acquired by
        Skype and
        LiveAgent in the
        Instant Messaging And Chat segment?

Accepted Answer

Skype has
        33,785 customers and
        LiveAgent has
        7,609 customers in the
        Instant Messaging And Chat
        segment. Skype has
        26176 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Skype and
        LiveAgent has more customers?

Accepted Answer

Skype has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Australia.

Skype Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Skype and LiveAgent

Comparing the market share of Skype and LiveAgent

Compare Skype vs LiveAgent customers by geography

Customer Movements for this month

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