Question 1

What are the different markets in which
        Freshchat and
        Bitrix24 compete against each other?

Accepted Answer

Freshchat and
        Bitrix24 compete against each other in
        the Instant Messaging And Chat, Business Phone Systems, Communication, Contact Center, Document Management.

Question 2

How does the market share of
        Freshchat
        and Bitrix24 compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Freshchat has a
        0.22%
        market share in comparison to
        Bitrix24’s
        0.14%.
        Since it has a better market share coverage,
        Freshchat holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Bitrix24 holds the
        21st spot.

Question 3

How many customers are acquired by
        Freshchat and
        Bitrix24 in the
        Instant Messaging And Chat segment?

Accepted Answer

Freshchat has
        11,054 customers and
        Bitrix24 has
        6,968 customers in the
        Instant Messaging And Chat
        segment. Freshchat has
        4086 more customers than
        Bitrix24 in this category.

Question 4

What are the countries in which
        Freshchat and
        Bitrix24 has more customers?

Accepted Answer

Freshchat has more customers in United States, United Kingdom and India.
Bitrix24 has more customers in United States, Brazil and Ukraine.

Freshchat Vs Bitrix24 : In-Depth Comparison

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Comparing the customer bases of Freshchat and Bitrix24

Comparing the market share of Freshchat and Bitrix24

Compare Freshchat vs Bitrix24 customers by geography

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