Instant Messaging And Chat

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

133

Technologies

4652551

Companies

399084

Movements

Categories related to Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2023

Over 4,652,551 companies are using Instant Messaging And Chat tools. G Suite with 71.49% market share (3,325,917 customers), Slack with 9.05% market share (421,116 customers), Zendesk with 4.02% market share (186,966 customers),

G Suite

71.49 %

Market Share

3325917

Customers
Slack

9.05 %

Market Share

421116

Customers
Zendesk

4.02 %

Market Share

186966

Customers
Zoho Mail

2.58 %

Market Share

120021

Customers
Intercom

1.61 %

Market Share

74748

Customers
Others

11.26 %

Market Share

523783

Customers

Instant Messaging And Chat Customers by Employee Size

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1,863,166 companies), 20 - 49 employees (934,841 companies), 10 - 19 employees (407,403 companies).

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2,075,239 (63.62%), United Kingdom with 280,425 (8.60%), India with 196,962 (6.04%) customers respectively.

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Professional Services (1,033,166), Technology (394,961), Retail and CPG (313,844).

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	G Suite	3325917	71.49 (%)
2	Slack	421116	9.05 (%)
3	Zendesk	186966	4.02 (%)
4	Zoho Mail	120021	2.58 (%)
5	Intercom	74748	1.61 (%)
6	Skype	60443	1.30 (%)
7	Tidio	53243	1.14 (%)
8	Snapchat	50493	1.09 (%)
9	Microsoft Teams	49363	1.06 (%)
10	LiveChat	39257	0.84 (%)
11	Zoho SalesIQ	26955	0.58 (%)
12	Podium	25906	0.56 (%)
13	Bitrix24	19955	0.43 (%)
14	Drift	18072	0.39 (%)
15	Crisp	17209	0.37 (%)
16	Salesforce Service Cloud	13933	0.30 (%)
17	Smartsupp Live Chat	13574	0.29 (%)
18	Freshchat	10672	0.23 (%)
19	Pure Chat	10213	0.22 (%)
20	LiveAgent	9049	0.19 (%)
21	GetSiteControl	7953	0.17 (%)
22	Workplace by Facebook	7727	0.17 (%)
23	LivePerson	7417	0.16 (%)
24	Userlike Live Chat	5114	0.11 (%)
25	Zoho Desk	5046	0.11 (%)
26	Skype for Business	4643	0.10 (%)
27	Re:amaze	4484	0.10 (%)
28	SnapEngage	3796	0.08 (%)
29	Podio	3610	0.08 (%)
30	Wix Answers	3327	0.07 (%)
31	Five9	3211	0.07 (%)
32	Genesys PureCloud	3054	0.07 (%)
33	Zimbra	2996	0.06 (%)
34	Kayako	2226	0.05 (%)
35	Comm100 Live Chat	2187	0.05 (%)
36	RumbleTalk	2167	0.05 (%)
37	Front	1917	0.04 (%)
38	giosg Live Chat	1889	0.04 (%)
39	Jive	1871	0.04 (%)
40	Stride	1635	0.04 (%)
41	HelpCrunch	1585	0.03 (%)
42	CallPage	1577	0.03 (%)
43	HipChat	1442	0.03 (%)
44	Elium	1389	0.03 (%)
45	LiveHelpNow	1368	0.03 (%)
46	WhosOn	1355	0.03 (%)
47	Beekeeper	1265	0.03 (%)
48	Chaport	1247	0.03 (%)
49	Rocket.Chat	1188	0.03 (%)
50	Chatlio	1148	0.02 (%)
51	Helpshift	1091	0.02 (%)
52	Provide Support	1012	0.02 (%)
53	Clinked	956	0.02 (%)
54	OnePlace	902	0.02 (%)
55	Topi	888	0.02 (%)
56	HappyFox Chat	787	0.02 (%)
57	SocialBoost	732	0.02 (%)
58	REVE Chat	656	0.01 (%)
59	eBLVD Online Meetings	611	0.01 (%)
60	iAdvize	594	0.01 (%)
61	Velaro	519	0.01 (%)
62	Mattermost	458	0.01 (%)
63	ChatWork	398	0.01 (%)
64	Convo	395	0.01 (%)
65	Nextiva	361	0.01 (%)
66	inSided	357	0.01 (%)
67	LiveCall	350	0.01 (%)
68	Zoho Meeting	350	0.01 (%)
69	Chatbox	275	0.01 (%)
70	SAP Jam	268	0.01 (%)
71	Onstream Webinars	241	0.01 (%)
72	Jumplead	237	0.01 (%)
73	Heymarket	216	0.00 (%)
74	Subiz	191	0.00 (%)
75	HelpOnClick Live Chat Software	185	0.00 (%)
76	Hibox	175	0.00 (%)
77	Zingle	165	0.00 (%)
78	Noodle	144	0.00 (%)
79	Solvemate	139	0.00 (%)
80	Wire	137	0.00 (%)
81	Cotap	132	0.00 (%)
82	SendBird	127	0.00 (%)
83	Glip	126	0.00 (%)
84	Zoho Connect	120	0.00 (%)
85	TextUs	111	0.00 (%)
86	ProProfs Chat	98	0.00 (%)
87	eXo Platform	74	0.00 (%)
88	UJET	70	0.00 (%)
89	IMsupporting	68	0.00 (%)
90	LiveHelp	68	0.00 (%)
91	Communifire	64	0.00 (%)
92	Quiq Messaging	62	0.00 (%)
93	AsisteClick	59	0.00 (%)
94	Flock - Helloflock.com	49	0.00 (%)
95	Bold360	48	0.00 (%)
96	hellomybot	46	0.00 (%)
97	Zyncro	40	0.00 (%)
98	SnapComms	40	0.00 (%)
99	Sameroom	28	0.00 (%)
100	TeamWox	27	0.00 (%)
101	Taskworld	24	0.00 (%)
102	JivoChat	23	0.00 (%)
103	Chatfuel	21	0.00 (%)
104	Nefsis	21	0.00 (%)
105	Minsh	20	0.00 (%)
106	Hall	19	0.00 (%)
107	Whisbi	19	0.00 (%)
108	Acquire	18	0.00 (%)
109	Precurio	17	0.00 (%)
110	Azendoo	16	0.00 (%)
111	Adsoup Sales	15	0.00 (%)
112	NABD System	14	0.00 (%)
113	Quire	13	0.00 (%)
114	Cugic	13	0.00 (%)
115	Responcierge	11	0.00 (%)
116	Zoho Cliq	11	0.00 (%)
117	Sellsy Teamwork	10	0.00 (%)
118	PlanDone	10	0.00 (%)
119	Callmaker	9	0.00 (%)
120	Team on the Run	8	0.00 (%)
121	Bolste	7	0.00 (%)
122	Acobot	7	0.00 (%)
123	viCloning	6	0.00 (%)
124	Chat Outsource	5	0.00 (%)
125	cingo.me	4	0.00 (%)
126	StrikeBase	4	0.00 (%)
127	Cingo	4	0.00 (%)
128	MOOVIA	4	0.00 (%)
129	EasyGrouper	3	0.00 (%)
130	Powermemo	3	0.00 (%)
131	Fleep	2	0.00 (%)
132	Simply Confirm	2	0.00 (%)
133	CD Messenger	2	0.00 (%)

Technology	Market share
G Suite	71.49 (%)
Slack	9.05 (%)
Zendesk	4.02 (%)
Zoho Mail	2.58 (%)
Intercom	1.61 (%)
Skype	1.30 (%)
Tidio	1.14 (%)
Snapchat	1.09 (%)
Microsoft Teams	1.06 (%)
LiveChat	0.84 (%)
Zoho SalesIQ	0.58 (%)
Podium	0.56 (%)
Bitrix24	0.43 (%)
Drift	0.39 (%)
Crisp	0.37 (%)
Salesforce Service Cloud	0.30 (%)
Smartsupp Live Chat	0.29 (%)
Freshchat	0.23 (%)
Pure Chat	0.22 (%)
LiveAgent	0.19 (%)
GetSiteControl	0.17 (%)
Workplace by Facebook	0.17 (%)
LivePerson	0.16 (%)
Userlike Live Chat	0.11 (%)
Zoho Desk	0.11 (%)
Skype for Business	0.10 (%)
Re:amaze	0.10 (%)
SnapEngage	0.08 (%)
Podio	0.08 (%)
Wix Answers	0.07 (%)
Five9	0.07 (%)
Genesys PureCloud	0.07 (%)
Zimbra	0.06 (%)
Kayako	0.05 (%)
Comm100 Live Chat	0.05 (%)
RumbleTalk	0.05 (%)
Front	0.04 (%)
giosg Live Chat	0.04 (%)
Jive	0.04 (%)
Stride	0.04 (%)
HelpCrunch	0.03 (%)
CallPage	0.03 (%)
HipChat	0.03 (%)
Elium	0.03 (%)
LiveHelpNow	0.03 (%)
WhosOn	0.03 (%)
Beekeeper	0.03 (%)
Chaport	0.03 (%)
Rocket.Chat	0.03 (%)
Chatlio	0.02 (%)
Helpshift	0.02 (%)
Provide Support	0.02 (%)
Clinked	0.02 (%)
OnePlace	0.02 (%)
Topi	0.02 (%)
HappyFox Chat	0.02 (%)
SocialBoost	0.02 (%)
REVE Chat	0.01 (%)
eBLVD Online Meetings	0.01 (%)
iAdvize	0.01 (%)
Velaro	0.01 (%)
Mattermost	0.01 (%)
ChatWork	0.01 (%)
Convo	0.01 (%)
Nextiva	0.01 (%)
inSided	0.01 (%)
LiveCall	0.01 (%)
Zoho Meeting	0.01 (%)
Chatbox	0.01 (%)
SAP Jam	0.01 (%)
Onstream Webinars	0.01 (%)
Jumplead	0.01 (%)
Heymarket	0.00 (%)
Subiz	0.00 (%)
HelpOnClick Live Chat Software	0.00 (%)
Hibox	0.00 (%)
Zingle	0.00 (%)
Noodle	0.00 (%)
Solvemate	0.00 (%)
Wire	0.00 (%)
Cotap	0.00 (%)
SendBird	0.00 (%)
Glip	0.00 (%)
Zoho Connect	0.00 (%)
TextUs	0.00 (%)
ProProfs Chat	0.00 (%)
eXo Platform	0.00 (%)
UJET	0.00 (%)
IMsupporting	0.00 (%)
LiveHelp	0.00 (%)
Communifire	0.00 (%)
Quiq Messaging	0.00 (%)
AsisteClick	0.00 (%)
Flock - Helloflock.com	0.00 (%)
Bold360	0.00 (%)
hellomybot	0.00 (%)
Zyncro	0.00 (%)
SnapComms	0.00 (%)
Sameroom	0.00 (%)
TeamWox	0.00 (%)
Taskworld	0.00 (%)
JivoChat	0.00 (%)
Chatfuel	0.00 (%)
Nefsis	0.00 (%)
Minsh	0.00 (%)
Hall	0.00 (%)
Whisbi	0.00 (%)
Acquire	0.00 (%)
Precurio	0.00 (%)
Azendoo	0.00 (%)
Adsoup Sales	0.00 (%)
NABD System	0.00 (%)
Quire	0.00 (%)
Cugic	0.00 (%)
Responcierge	0.00 (%)
Zoho Cliq	0.00 (%)
Sellsy Teamwork	0.00 (%)
PlanDone	0.00 (%)
Callmaker	0.00 (%)
Team on the Run	0.00 (%)
Bolste	0.00 (%)
Acobot	0.00 (%)
viCloning	0.00 (%)
Chat Outsource	0.00 (%)
cingo.me	0.00 (%)
StrikeBase	0.00 (%)
Cingo	0.00 (%)
MOOVIA	0.00 (%)
EasyGrouper	0.00 (%)
Powermemo	0.00 (%)
Fleep	0.00 (%)
Simply Confirm	0.00 (%)
CD Messenger	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zendesk. Here, you can view a full list of Instant Messaging And Chat tools in the market.

How many companies use Instant Messaging And Chat software these days?

Around the world in 2023, over 4,045,200 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2,075,239 companies using Instant Messaging And Chat tools that are originally from the United States .

Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 71.49 % of market share, and Slack with 9.05 % of market share and Zendesk with 4.02 % of market share . Check for other Instant Messaging And Chat technologies market share here.

What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Professional Services (1,033,166) , Technology (394,961) , Retail and CPG (313,844) .