Question 1

What are the different markets in which
        LiveAgent and
        Web Help Desk compete against each other?

Accepted Answer

LiveAgent and
        Web Help Desk compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Web Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        9.80%
        market share in comparison to
        Web Help Desk’s
        0.77%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Web Help Desk holds the
        26th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Web Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,556 customers and
        Web Help Desk has
        597 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6959 more customers than
        Web Help Desk in this category.

Question 4

What are the countries in which
        LiveAgent and
        Web Help Desk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Web Help Desk has more customers in United States, United Kingdom and Canada.

LiveAgent Vs Web Help Desk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Web Help Desk

Comparing the market share of LiveAgent and Web Help Desk

Compare LiveAgent vs Web Help Desk customers by geography

Customer Movements for this month

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