Question 1

What are the different markets in which
        Kayako and
        Web Help Desk compete against each other?

Accepted Answer

Kayako and
        Web Help Desk compete against each other in
        the Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Kayako
        and Web Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.66%
        market share in comparison to
        Web Help Desk’s
        0.61%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Web Help Desk holds the
        27th spot.

Question 3

How many customers are acquired by
        Kayako and
        Web Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,208 customers and
        Web Help Desk has
        443 customers in the
        Helpdesk Tools
        segment. Kayako has
        765 more customers than
        Web Help Desk in this category.

Question 4

What are the countries in which
        Kayako and
        Web Help Desk has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
Web Help Desk has more customers in United States, United Kingdom and Canada.

Kayako Vs Web Help Desk : In-Depth Comparison

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Comparing the customer bases of Kayako and Web Help Desk

Comparing the market share of Kayako and Web Help Desk

Compare Kayako vs Web Help Desk customers by geography

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