Question 1

What are the different markets in which
        LiveAgent and
        UserEcho compete against each other?

Accepted Answer

LiveAgent and
        UserEcho compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and UserEcho compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.42%
        market share in comparison to
        UserEcho’s
        0.81%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        UserEcho holds the
        21st spot.

Question 3

How many customers are acquired by
        LiveAgent and
        UserEcho in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        UserEcho has
        594 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7015 more customers than
        UserEcho in this category.

Question 4

What are the countries in which
        LiveAgent and
        UserEcho has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
UserEcho has more customers in United States, Germany and United Kingdom.

LiveAgent Vs UserEcho : In-Depth Comparison

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Comparing the customer bases of LiveAgent and UserEcho

Comparing the market share of LiveAgent and UserEcho

Compare LiveAgent vs UserEcho customers by geography

Customer Movements for this month

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