Question 1

What are the different markets in which
        Kayako and
        SolarWinds Web Help Desk compete against each other?

Accepted Answer

Kayako and
        SolarWinds Web Help Desk compete against each other in
        the Helpdesk Tools, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Kayako
        and SolarWinds Web Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.67%
        market share in comparison to
        SolarWinds Web Help Desk’s
        0.23%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SolarWinds Web Help Desk holds the
        42nd spot.

Question 3

How many customers are acquired by
        Kayako and
        SolarWinds Web Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,219 customers and
        SolarWinds Web Help Desk has
        170 customers in the
        Helpdesk Tools
        segment. Kayako has
        1049 more customers than
        SolarWinds Web Help Desk in this category.

Question 4

What are the countries in which
        Kayako and
        SolarWinds Web Help Desk has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
SolarWinds Web Help Desk has more customers in United States, United Kingdom and Canada.

Kayako Vs SolarWinds Web Help Desk : In-Depth Comparison

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Comparing the customer bases of Kayako and SolarWinds Web Help Desk

Comparing the market share of Kayako and SolarWinds Web Help Desk

Compare Kayako vs SolarWinds Web Help Desk customers by geography

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