Question 1

What are the different markets in which
        Kayako and
        Snappy Helpdesk compete against each other?

Accepted Answer

Kayako and
        Snappy Helpdesk compete against each other in
        the Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Self Service Support.

Question 2

How does the market share of
        Kayako
        and Snappy Helpdesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.66%
        market share in comparison to
        Snappy Helpdesk’s
        0.03%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Snappy Helpdesk holds the
        69th spot.

Question 3

How many customers are acquired by
        Kayako and
        Snappy Helpdesk in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,208 customers and
        Snappy Helpdesk has
        19 customers in the
        Helpdesk Tools
        segment. Kayako has
        1189 more customers than
        Snappy Helpdesk in this category.

Question 4

What are the countries in which
        Kayako and
        Snappy Helpdesk has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
Snappy Helpdesk has more customers in United States, United Kingdom and Netherlands.

Kayako Vs Snappy Helpdesk : In-Depth Comparison

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Comparing the customer bases of Kayako and Snappy Helpdesk

Comparing the market share of Kayako and Snappy Helpdesk

Compare Kayako vs Snappy Helpdesk customers by geography

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