Question 1

What are the different markets in which
        osTicket and
        Salesforce Desk.com compete against each other?

Accepted Answer

osTicket and
        Salesforce Desk.com compete against each other in
        the Customer Support Services, Help Desk And Ticketing, Helpdesk Tools, Self Service Support.

Question 2

How does the market share of
        osTicket
        and Salesforce Desk.com compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        osTicket has a
        5.31%
        market share in comparison to
        Salesforce Desk.com’s
        0.87%.
        Since it has a better market share coverage,
        osTicket holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Salesforce Desk.com holds the
        22nd spot.

Question 3

How many customers are acquired by
        osTicket and
        Salesforce Desk.com in the
        Helpdesk Tools segment?

Accepted Answer

osTicket has
        4,090 customers and
        Salesforce Desk.com has
        670 customers in the
        Helpdesk Tools
        segment. osTicket has
        3420 more customers than
        Salesforce Desk.com in this category.

Question 4

What are the countries in which
        osTicket and
        Salesforce Desk.com has more customers?

Accepted Answer

osTicket has more customers in United States, Italy and Germany.
Salesforce Desk.com has more customers in United States, United Kingdom and Canada.

osTicket Vs Salesforce Desk.com : In-Depth Comparison

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Comparing the customer bases of osTicket and Salesforce Desk.com

Comparing the market share of osTicket and Salesforce Desk.com

Compare osTicket vs Salesforce Desk.com customers by geography

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