Oracle Service Cloud (formerly RightNow) Vs Salesforce Desk.com : In-Depth Comparison

What are the different markets in which Oracle Service Cloud (formerly RightNow) and Salesforce Desk.com compete against each other?

Oracle Service Cloud (formerly RightNow) and Salesforce Desk.com compete against each other in the Help Desk And Ticketing, Customer Support Services, Live Chat, Self Service Support.

How does the market share of Oracle Service Cloud (formerly RightNow) and Salesforce Desk.com compare in the Help Desk And Ticketing market?

In the Help Desk And Ticketing market, Oracle Service Cloud (formerly RightNow) has a 2.73% market share in comparison to Salesforce Desk.com’s 0.66%. Since it has a better market share coverage, Oracle Service Cloud (formerly RightNow) holds the 10th spot in 6sense's Market Share Ranking Index for the Help Desk And Ticketing category, while Salesforce Desk.com holds the 26th spot.

How many customers are acquired by Oracle Service Cloud (formerly RightNow) and Salesforce Desk.com in the Help Desk And Ticketing segment?

Oracle Service Cloud (formerly RightNow) has 1,993 customers and Salesforce Desk.com has 480 customers in the Help Desk And Ticketing segment. Oracle Service Cloud (formerly RightNow) has 1513 more customers than Salesforce Desk.com in this category.

What are the countries in which Oracle Service Cloud (formerly RightNow) and Salesforce Desk.com has more customers?

Oracle Service Cloud (formerly RightNow) has more customers in United States, United Kingdom and Australia.
Salesforce Desk.com has more customers in United States, Canada and United Kingdom.