Question 1

What are the different markets in which
        LiveAgent and
        PhaseWare Tracker compete against each other?

Accepted Answer

LiveAgent and
        PhaseWare Tracker compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and PhaseWare Tracker compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.42%
        market share in comparison to
        PhaseWare Tracker’s
        0.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        PhaseWare Tracker holds the
        74th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        PhaseWare Tracker in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        PhaseWare Tracker has
        14 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7595 more customers than
        PhaseWare Tracker in this category.

Question 4

What are the countries in which
        LiveAgent and
        PhaseWare Tracker has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
PhaseWare Tracker has more customers in and United States.

LiveAgent Vs PhaseWare Tracker : In-Depth Comparison

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Comparing the customer bases of LiveAgent and PhaseWare Tracker

Comparing the market share of LiveAgent and PhaseWare Tracker

Compare LiveAgent vs PhaseWare Tracker customers by geography

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