Oracle Service Cloud (formerly RightNow) Vs OTRS : In-Depth Comparison

What are the different markets in which Oracle Service Cloud (formerly RightNow) and OTRS compete against each other?

Oracle Service Cloud (formerly RightNow) and OTRS compete against each other in the Help Desk And Ticketing, Helpdesk Tools, Live Chat.

How does the market share of Oracle Service Cloud (formerly RightNow) and OTRS compare in the Help Desk And Ticketing market?

In the Help Desk And Ticketing market, Oracle Service Cloud (formerly RightNow) has a 2.73% market share in comparison to OTRS’s 2.42%. Since it has a better market share coverage, Oracle Service Cloud (formerly RightNow) holds the 10th spot in 6sense's Market Share Ranking Index for the Help Desk And Ticketing category, while OTRS holds the 11th spot.

How many customers are acquired by Oracle Service Cloud (formerly RightNow) and OTRS in the Help Desk And Ticketing segment?

Oracle Service Cloud (formerly RightNow) has 1,993 customers and OTRS has 1,763 customers in the Help Desk And Ticketing segment. Oracle Service Cloud (formerly RightNow) has 230 more customers than OTRS in this category.

What are the countries in which Oracle Service Cloud (formerly RightNow) and OTRS has more customers?

Oracle Service Cloud (formerly RightNow) has more customers in United States, United Kingdom and Australia.
OTRS has more customers in United States, Germany and India.