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OTRS

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OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more

Helpdesk Tools
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Market Share of OTRS

Current Customer(s)

2398

Market Share (Est.)

3.12%

Ranking

#9

Top Competitors and Alternatives of OTRS

The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1146214.91%OTRS vs Gorgias
Help Scout806410.49%OTRS vs Help Scout
LiveAgent76219.91%OTRS vs LiveAgent
SherpaDesk56477.34%OTRS vs SherpaDesk
Zoho Desk53316.93%OTRS vs Zoho Desk
ConnectWise47966.24%OTRS vs ConnectWise
osTicket40925.32%OTRS vs osTicket
Spiceworks Help Desk24493.18%OTRS vs Spiceworks Help Desk
Front22312.90%OTRS vs Front
Oracle Service Cloud (formerly RightNow)21212.76%OTRS vs Oracle Service Cloud (formerly RightNow)
Kayako17442.27%OTRS vs Kayako
Chaport Live Chat15622.03%OTRS vs Chaport Live Chat
LiveHelpNow12511.63%OTRS vs LiveHelpNow
Helpshift11041.44%OTRS vs Helpshift
HappyFox10221.33%OTRS vs HappyFox
HelpSite8251.07%OTRS vs HelpSite
GrooveHQ8151.06%OTRS vs GrooveHQ
ManageEngine ServiceDesk Plus7991.04%OTRS vs ManageEngine ServiceDesk Plus
SupportSystem7811.02%OTRS vs SupportSystem
Salesforce Desk.com6670.87%OTRS vs Salesforce Desk.com
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Popular Comparisons

Top Competitors and Alternatives of OTRS

The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

OTRS vs Gorgias

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OTRS vs Help Scout

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OTRS vs LiveAgent

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OTRS vs SherpaDesk

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OTRS vs Zoho Desk

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OTRS vs ConnectWise

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OTRS vs osTicket

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OTRS vs Spiceworks Help Desk

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Customers of OTRS

Around the world in 2024, over 2398 companies have started using OTRS as Helpdesk Tools tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Aegis Therapies1,000 - 4,999FriscoTexasUnited States
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Blocktrade20 - 49LuxembourgLuxembourgLuxembourg
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Lufthansa10,000+Frankfurt am MainHesseGermany
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Tenaris SA10,000+LuxembourgLuxembourgLuxembourg
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DBS Group Holdings Ltd10,000+SingaporeCentral SingaporeSingapore
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SAIC, Inc. (Science Applications International Corporation)10,000+RestonVirginiaUnited States
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Home Credit India10,000+GurgaonHaryanaIndia
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Genesis HealthCare, Inc.10,000+Kennett SquarePennsylvaniaUnited States
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National Oceanic & Atmospheric Administration10,000+Silver SpringMarylandUnited States
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Bertelsmann SE & Co.10,000+GueterslohNorth Rhine-WestphaliaGermany
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OTRS Customers by Products and Services

The top three products and services offering customers that use OTRS for Helpdesk Tools are Software Development (87), Cloud Services (87), Managed Services (84).

Customers

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OTRS Customers by Employee Size

The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (426 companies), 1,000 - 4,999 employees (423 companies), 20 - 49 employees (334 companies).

Employee Size

OTRS Customers by Geography

The top three geographies of OTRS for helpdesk-tools are the United States with 622(38.35%), Germany with 238(14.67%), India with 158(9.74%) customers respectively.

Customers

Employees of OTRS

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Also see other Products/Services by OTRS in:

Helpdesk Tools

FAQ

Find answers to the most often asked questions by users.

Who are the top OTRS competitors?

OTRS’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs Help Scout OTRS vs LiveAgent.

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What is OTRS customer distribution based on company size?

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What is OTRS market share in the helpdesk-tools?

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What are the top countries that use OTRS?

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What are the top industries that use OTRS?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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