OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Gorgias | 11462 | 14.91% | OTRS vs Gorgias |
Help Scout | 8064 | 10.49% | OTRS vs Help Scout |
LiveAgent | 7621 | 9.91% | OTRS vs LiveAgent |
SherpaDesk | 5647 | 7.34% | OTRS vs SherpaDesk |
Zoho Desk | 5331 | 6.93% | OTRS vs Zoho Desk |
ConnectWise | 4796 | 6.24% | OTRS vs ConnectWise |
osTicket | 4092 | 5.32% | OTRS vs osTicket |
Spiceworks Help Desk | 2449 | 3.18% | OTRS vs Spiceworks Help Desk |
Front | 2231 | 2.90% | OTRS vs Front |
Oracle Service Cloud (formerly RightNow) | 2121 | 2.76% | OTRS vs Oracle Service Cloud (formerly RightNow) |
Kayako | 1744 | 2.27% | OTRS vs Kayako |
Chaport Live Chat | 1562 | 2.03% | OTRS vs Chaport Live Chat |
LiveHelpNow | 1251 | 1.63% | OTRS vs LiveHelpNow |
Helpshift | 1104 | 1.44% | OTRS vs Helpshift |
HappyFox | 1022 | 1.33% | OTRS vs HappyFox |
HelpSite | 825 | 1.07% | OTRS vs HelpSite |
GrooveHQ | 815 | 1.06% | OTRS vs GrooveHQ |
ManageEngine ServiceDesk Plus | 799 | 1.04% | OTRS vs ManageEngine ServiceDesk Plus |
SupportSystem | 781 | 1.02% | OTRS vs SupportSystem |
Salesforce Desk.com | 667 | 0.87% | OTRS vs Salesforce Desk.com |
Popular Comparisons
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.
OTRS vs Gorgias
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs SherpaDesk
OTRS vs Zoho Desk
OTRS vs ConnectWise
OTRS vs osTicket
OTRS vs Spiceworks Help Desk
Around the world in 2024, over 2398 companies have started using OTRS as Helpdesk Tools tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Aegis Therapies | 1,000 - 4,999 | Frisco | Texas | United States | |
Blocktrade | 20 - 49 | Luxembourg | Luxembourg | Luxembourg | |
Lufthansa | 10,000+ | Frankfurt am Main | Hesse | Germany | |
Tenaris SA | 10,000+ | Luxembourg | Luxembourg | Luxembourg | |
DBS Group Holdings Ltd | 10,000+ | Singapore | Central Singapore | Singapore | |
SAIC, Inc. (Science Applications International Corporation) | 10,000+ | Reston | Virginia | United States | |
Home Credit India | 10,000+ | Gurgaon | Haryana | India | |
Genesis HealthCare, Inc. | 10,000+ | Kennett Square | Pennsylvania | United States | |
National Oceanic & Atmospheric Administration | 10,000+ | Silver Spring | Maryland | United States | |
Bertelsmann SE & Co. | 10,000+ | Guetersloh | North Rhine-Westphalia | Germany |
The top three products and services offering customers that use OTRS for Helpdesk Tools are Software Development (87), Cloud Services (87), Managed Services (84).
Customers
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (426 companies), 1,000 - 4,999 employees (423 companies), 20 - 49 employees (334 companies).
Employee Size
The top three geographies of OTRS for helpdesk-tools are the United States with 622(38.35%), Germany with 238(14.67%), India with 158(9.74%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs Help Scout OTRS vs LiveAgent.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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