Oracle Service Cloud (formerly RightNow) Vs Helpshift : In-Depth Comparison

What are the different markets in which Oracle Service Cloud (formerly RightNow) and Helpshift compete against each other?

Oracle Service Cloud (formerly RightNow) and Helpshift compete against each other in the Contact Center, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Live Chat.

How does the market share of Oracle Service Cloud (formerly RightNow) and Helpshift compare in the Help Desk And Ticketing market?

In the Help Desk And Ticketing market, Oracle Service Cloud (formerly RightNow) has a 2.73% market share in comparison to Helpshift’s 1.50%. Since it has a better market share coverage, Oracle Service Cloud (formerly RightNow) holds the 10th spot in 6sense's Market Share Ranking Index for the Help Desk And Ticketing category, while Helpshift holds the 15th spot.

How many customers are acquired by Oracle Service Cloud (formerly RightNow) and Helpshift in the Help Desk And Ticketing segment?

Oracle Service Cloud (formerly RightNow) has 1,993 customers and Helpshift has 1,093 customers in the Help Desk And Ticketing segment. Oracle Service Cloud (formerly RightNow) has 900 more customers than Helpshift in this category.

What are the countries in which Oracle Service Cloud (formerly RightNow) and Helpshift has more customers?

Oracle Service Cloud (formerly RightNow) has more customers in United States, United Kingdom and Australia.
Helpshift has more customers in United States, India and United Kingdom.