Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Help Desk And Ticketing category are Help Scout with 13.53%, LiveAgent with 12.02%, Gorgias with 11.61% market share.

Technology Domains Market Share Versus page
Help Scout 10226 13.53% Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent 9082 12.02% Oracle Service Cloud (formerly RightNow) vs LiveAgent
Gorgias 8770 11.61% Oracle Service Cloud (formerly RightNow) vs Gorgias
SherpaDesk 5796 7.67% Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Zoho Desk 5067 6.71% Oracle Service Cloud (formerly RightNow) vs Zoho Desk
ConnectWise 4304 5.70% Oracle Service Cloud (formerly RightNow) vs ConnectWise
osTicket 3804 5.03% Oracle Service Cloud (formerly RightNow) vs osTicket
Spiceworks Help Desk 2315 3.06% Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Kayako 2238 2.96% Oracle Service Cloud (formerly RightNow) vs Kayako
Front 1927 2.55% Oracle Service Cloud (formerly RightNow) vs Front
LiveHelpNow 1373 1.82% Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
Chaport Live Chat 1254 1.66% Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
Hesk 1142 1.51% Oracle Service Cloud (formerly RightNow) vs Hesk
Helpshift 1091 1.44% Oracle Service Cloud (formerly RightNow) vs Helpshift
HappyFox 891 1.18% Oracle Service Cloud (formerly RightNow) vs HappyFox
Mojo Helpdesk 839 1.11% Oracle Service Cloud (formerly RightNow) vs Mojo Helpdesk
GrooveHQ 770 1.02% Oracle Service Cloud (formerly RightNow) vs GrooveHQ
UserEcho 676 0.89% Oracle Service Cloud (formerly RightNow) vs UserEcho
ManageEngine ServiceDesk Plus 676 0.89% Oracle Service Cloud (formerly RightNow) vs ManageEngine ServiceDesk Plus
Salesforce Desk.com 645 0.85% Oracle Service Cloud (formerly RightNow) vs Salesforce Desk.com

Customers of Oracle Service Cloud (formerly RightNow)

Around the world in 2023, over 1265 companies have started using Oracle Service Cloud (formerly RightNow) as Help Desk And Ticketing tool.

Customers Employee Range City Region Country Social Links
Walmart, Inc. 10,000+ Bentonville Arkansas United States
Big Lots, Inc. 10,000+ Columbus Ohio United States
AT&T, Inc. 10,000+ Dallas Texas United States
Brother International 10,000+ Bridgewater New Jersey United States
Office Depot, Inc. (ODP) 10,000+ Boca Raton Florida United States
Bass Pro Shops 10,000+ Springfield Missouri United States
ATT 10,000+ Toronto Ontario Canada
Indiana State Department Of Health 10,000+ Indianapolis Indiana United States
Wallmart 10,000+ West Sacramento California United States
Minnesota State Colleges & Universities 10,000+ Saint Paul Minnesota United States

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Oracle Service Cloud (formerly RightNow) Customers by Industry

The three top industries that use Oracle Service Cloud (formerly RightNow) for Help Desk And Ticketing are Retail (28), Marketing (26), Crm (18).

Oracle Service Cloud (formerly RightNow) Customers by Employee Size

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (627 companies), 20 - 49 employees (355 companies), 10,000+ employees (194 companies).

Oracle Service Cloud (formerly RightNow) Customers by Geography

The top three geographies of Oracle Service Cloud (formerly RightNow) for helpdesk-tools are the United States with 1108(57.23%), United Kingdom with 166(8.57%), Australia with 71(3.67%) customers respectively.

Employees of Oracle Service Cloud (formerly RightNow)

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FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Help Scout, LiveAgent, Gorgias. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet.You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Help Scout Oracle Service Cloud (formerly RightNow) vs LiveAgent Oracle Service Cloud (formerly RightNow) vs Gorgias .

What is Oracle Service Cloud (formerly RightNow) customer distribution based on company size?

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (627 companies), 20 - 49 employees (355 companies), 10,000+ employees (194 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

What is Oracle Service Cloud (formerly RightNow) market share in the helpdesk-tools?

Oracle Service Cloud (formerly RightNow) has market share of 2.56% in helpdesk-tools market. Oracle Service Cloud (formerly RightNow) competes with 122 competitor tools in helpdesk-tools category. The top alternatives for Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are Help Scout with 13.53%, LiveAgent with 12.02%, Gorgias with 11.61% market share.

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Top industries that use Oracle Service Cloud (formerly RightNow) for helpdesk-tools are Retail (28), Marketing (26), Crm (18).

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Around the world in 2023, over 1265 companies have started using Oracle Service Cloud (formerly RightNow) as helpdesk-tools tool. Companies using Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly from United States with 1108 customers. 57.23% of Oracle Service Cloud (formerly RightNow) customers are from the United States. Other top countries using Oracle Service Cloud (formerly RightNow) are United Kingdom and Australia with 166(8.57%) and 71(3.67%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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