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Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in...Read more

Help Desk And Ticketing
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Market Share of Oracle Service Cloud (formerly RightNow)

Current Customer(s)

2121

Market Share (Est.)

2.76%

Ranking

#11

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Help Desk And Ticketing category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1146214.91%Oracle Service Cloud (formerly RightNow) vs Gorgias
Help Scout806410.49%Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent76219.91%Oracle Service Cloud (formerly RightNow) vs LiveAgent
SherpaDesk56477.34%Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Zoho Desk53316.93%Oracle Service Cloud (formerly RightNow) vs Zoho Desk
ConnectWise47966.24%Oracle Service Cloud (formerly RightNow) vs ConnectWise
osTicket40925.32%Oracle Service Cloud (formerly RightNow) vs osTicket
Spiceworks Help Desk24493.18%Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
OTRS23983.12%Oracle Service Cloud (formerly RightNow) vs OTRS
Front22312.90%Oracle Service Cloud (formerly RightNow) vs Front
Kayako17442.27%Oracle Service Cloud (formerly RightNow) vs Kayako
Chaport Live Chat15622.03%Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
LiveHelpNow12511.63%Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
Helpshift11041.44%Oracle Service Cloud (formerly RightNow) vs Helpshift
HappyFox10221.33%Oracle Service Cloud (formerly RightNow) vs HappyFox
HelpSite8251.07%Oracle Service Cloud (formerly RightNow) vs HelpSite
GrooveHQ8151.06%Oracle Service Cloud (formerly RightNow) vs GrooveHQ
ManageEngine ServiceDesk Plus7991.04%Oracle Service Cloud (formerly RightNow) vs ManageEngine ServiceDesk Plus
SupportSystem7811.02%Oracle Service Cloud (formerly RightNow) vs SupportSystem
Salesforce Desk.com6670.87%Oracle Service Cloud (formerly RightNow) vs Salesforce Desk.com
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Popular Comparisons

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Help Desk And Ticketing category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

Oracle Service Cloud (formerly RightNow) vs Gorgias

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Oracle Service Cloud (formerly RightNow) vs Help Scout

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Oracle Service Cloud (formerly RightNow) vs LiveAgent

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Oracle Service Cloud (formerly RightNow) vs SherpaDesk

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Oracle Service Cloud (formerly RightNow) vs Zoho Desk

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Oracle Service Cloud (formerly RightNow) vs ConnectWise

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Oracle Service Cloud (formerly RightNow) vs osTicket

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Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk

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Customers of Oracle Service Cloud (formerly RightNow)

Around the world in 2024, over 2120 companies have started using Oracle Service Cloud (formerly RightNow) as Help Desk And Ticketing tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Environmental Protection Agency10,000+Washington, D.C.Washington, D.C.United States
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Office Depot, Inc. (ODP)10,000+Boca RatonFloridaUnited States
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Sa.gov10,000+BaltimoreMarylandUnited States
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Minnesota State Colleges & Universities10,000+Saint PaulMinnesotaUnited States
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City Of San Antonio10,000+San AntonioTexasUnited States
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Big Lots, Inc.10,000+ColumbusOhioUnited States
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Amtrak10,000+Washington, D.C.Washington, D.C.United States
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Xerox Corporation10,000+NorwalkConnecticutUnited States
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Insight Enterprises, Inc.10,000+TempeArizonaUnited States
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University Of California, Irvine10,000+IrvineCaliforniaUnited States
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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

The top three products and services offering customers that use Oracle Service Cloud (formerly RightNow) for Help Desk And Ticketing are Cloud Services (41), Digital Transformation (40), Consulting (39).

Customers

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

The majority of Oracle Service Cloud (formerly RightNow)'s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (599 companies), 20 - 49 employees (365 companies), 1,000 - 4,999 employees (212 companies).

Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

The top three geographies of Oracle Service Cloud (formerly RightNow) for helpdesk-tools are the United States with 1152(64.72%), United Kingdom with 163(9.16%), Australia with 90(5.06%) customers respectively.

Customers

Employees of Oracle Service Cloud (formerly RightNow)

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Also see other Products/Services by Oracle Service Cloud (formerly RightNow) in:

Help Desk And Ticketing
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FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Gorgias Oracle Service Cloud (formerly RightNow) vs Help Scout Oracle Service Cloud (formerly RightNow) vs LiveAgent.

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What is Oracle Service Cloud (formerly RightNow) customer distribution based on company size?

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What is Oracle Service Cloud (formerly RightNow) market share in the helpdesk-tools?

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What are the top countries that use Oracle Service Cloud (formerly RightNow)?

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What are the top industries that use Oracle Service Cloud (formerly RightNow)?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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