Question 1

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Accepted Answer

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Gorgias Oracle Service Cloud (formerly RightNow) vs SherpaDesk Oracle Service Cloud (formerly RightNow) vs Help Scout.

Question 2

What is Oracle Service Cloud (formerly RightNow) customer distribution based on
            company size?

Accepted Answer

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (519 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

Question 3

What is Oracle Service Cloud (formerly RightNow) market share in the
            helpdesk-tools?

Accepted Answer

Oracle Service Cloud (formerly RightNow) has market share of
            1.83%
            in helpdesk-tools market.
            Oracle Service Cloud (formerly RightNow) competes
            with 113 competitor tools in
            helpdesk-tools category. The top alternatives for
            Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are
            Gorgias with
                16.35%, SherpaDesk with
                12.51%, Help Scout with
                9.76% market share.

Question 4

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Around the world in 2025, over
          1,783 companies
          have started using Oracle Service Cloud (formerly RightNow) as
          helpdesk-tools tool. Companies using
          Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly
          from United States with
          901 customers.
          61.84% of Oracle Service Cloud (formerly RightNow)
          customers are from the United States. Other top countries
          using Oracle Service Cloud (formerly RightNow) are
          United Kingdom and Australia with 136(9.33%) and 69(4.74%) customers respectively.

Question 5

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Top industries that use Oracle Service Cloud (formerly RightNow) for
            helpdesk-tools are Cloud Services (36), Digital Transformation (29), Online Learning (25).

Technology	Domains	Market Share (Est.)	Versus page
Gorgias	15977	16.35%	Oracle Service Cloud (formerly RightNow) vs Gorgias
SherpaDesk	12225	12.51%	Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Help Scout	9541	9.76%	Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent	7248	7.42%	Oracle Service Cloud (formerly RightNow) vs LiveAgent
Zoho Desk	6353	6.50%	Oracle Service Cloud (formerly RightNow) vs Zoho Desk
ConnectWise	5258	5.38%	Oracle Service Cloud (formerly RightNow) vs ConnectWise
Agent.ai	5031	5.15%	Oracle Service Cloud (formerly RightNow) vs Agent.ai
osTicket	4226	4.32%	Oracle Service Cloud (formerly RightNow) vs osTicket
OTRS	3442	3.52%	Oracle Service Cloud (formerly RightNow) vs OTRS
Front	2737	2.80%	Oracle Service Cloud (formerly RightNow) vs Front
Spiceworks Help Desk	2541	2.60%	Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Chaport Live Chat	2127	2.18%	Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
Kayako	1527	1.56%	Oracle Service Cloud (formerly RightNow) vs Kayako
SupportSystem	1249	1.28%	Oracle Service Cloud (formerly RightNow) vs SupportSystem
ManageEngine ServiceDesk Plus	1182	1.21%	Oracle Service Cloud (formerly RightNow) vs ManageEngine ServiceDesk Plus
Helpshift	1029	1.05%	Oracle Service Cloud (formerly RightNow) vs Helpshift
HappyFox	1023	1.05%	Oracle Service Cloud (formerly RightNow) vs HappyFox
LiveHelpNow	981	1.00%	Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
GrooveHQ	799	0.82%	Oracle Service Cloud (formerly RightNow) vs GrooveHQ
Mojo Helpdesk	776	0.79%	Oracle Service Cloud (formerly RightNow) vs Mojo Helpdesk

Customers	Employee Range	City	Region	Country
CGI	10,000+	Montreal	Quebec	Canada
Nestle	10,000+	Vevey	Vaud	Switzerland
Banco Santander, S.A.	10,000+	Madrid	Madrid	Spain
Vodafone	10,000+	Newbury	England	United Kingdom
Aioi Nissay Dowa Insurance	10,000+	Tokyo	Tokyo	Japan
Yamato Transport Co., Ltd.	10,000+	Tokyo	Tokyo	Japan
Mazda Motor Corporation	10,000+	Irvine	California	United States
Primrose Schools	10,000+	Rowlett	Texas	United States
Product School	10,000+	San Francisco	California	United States
Elsevier	10,000+	New York City	New York	United States

Oracle Service Cloud (formerly RightNow)

Market Share of Oracle Service Cloud (formerly RightNow)

1791

1.83%

#13

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Customers of Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

Employees of Oracle Service Cloud (formerly RightNow)

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