Question 1

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Accepted Answer

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Gorgias Oracle Service Cloud (formerly RightNow) vs SherpaDesk Oracle Service Cloud (formerly RightNow) vs Help Scout.

Question 2

What is Oracle Service Cloud (formerly RightNow) customer distribution based on
            company size?

Accepted Answer

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (518 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

Question 3

What is Oracle Service Cloud (formerly RightNow) market share in the
            helpdesk-tools?

Accepted Answer

Oracle Service Cloud (formerly RightNow) has market share of
            1.86%
            in helpdesk-tools market.
            Oracle Service Cloud (formerly RightNow) competes
            with 113 competitor tools in
            helpdesk-tools category. The top alternatives for
            Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are
            Gorgias with
                16.08%, SherpaDesk with
                12.86%, Help Scout with
                9.56% market share.

Question 4

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Around the world in 2025, over
          1,771 companies
          have started using Oracle Service Cloud (formerly RightNow) as
          helpdesk-tools tool. Companies using
          Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly
          from United States with
          887 customers.
          61.30% of Oracle Service Cloud (formerly RightNow)
          customers are from the United States. Other top countries
          using Oracle Service Cloud (formerly RightNow) are
          United Kingdom and Korea with 135(9.33%) and 67(4.63%) customers respectively.

Question 5

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Top industries that use Oracle Service Cloud (formerly RightNow) for
            helpdesk-tools are Cloud Services (38), Digital Transformation (29), Data Analytics (24).

Technology	Domains	Market Share (Est.)	Versus page
Gorgias	15305	16.08%	Oracle Service Cloud (formerly RightNow) vs Gorgias
SherpaDesk	12239	12.86%	Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Help Scout	9103	9.56%	Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent	7052	7.41%	Oracle Service Cloud (formerly RightNow) vs LiveAgent
Zoho Desk	6204	6.52%	Oracle Service Cloud (formerly RightNow) vs Zoho Desk
ConnectWise	5299	5.57%	Oracle Service Cloud (formerly RightNow) vs ConnectWise
Agent.ai	4341	4.56%	Oracle Service Cloud (formerly RightNow) vs Agent.ai
osTicket	4170	4.38%	Oracle Service Cloud (formerly RightNow) vs osTicket
OTRS	3474	3.65%	Oracle Service Cloud (formerly RightNow) vs OTRS
Front	2646	2.78%	Oracle Service Cloud (formerly RightNow) vs Front
Spiceworks Help Desk	2532	2.66%	Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Chaport Live Chat	1886	1.98%	Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
Kayako	1514	1.59%	Oracle Service Cloud (formerly RightNow) vs Kayako
ManageEngine ServiceDesk Plus	1172	1.23%	Oracle Service Cloud (formerly RightNow) vs ManageEngine ServiceDesk Plus
SupportSystem	1163	1.22%	Oracle Service Cloud (formerly RightNow) vs SupportSystem
Helpshift	1033	1.09%	Oracle Service Cloud (formerly RightNow) vs Helpshift
LiveHelpNow	1013	1.06%	Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
HappyFox	1002	1.05%	Oracle Service Cloud (formerly RightNow) vs HappyFox
GrooveHQ	795	0.84%	Oracle Service Cloud (formerly RightNow) vs GrooveHQ
HelpSite	774	0.81%	Oracle Service Cloud (formerly RightNow) vs HelpSite

Customers	Employee Range	City	Region	Country
UST	10,000+	Aliso Viejo	California	United States
Tesco, Inc. Of South Carolina	10,000+	Welwyn Garden City	England	United Kingdom
Slalom	10,000+	Seattle	Washington	United States
Starbucks	10,000+	Seattle	Washington	United States
Resorts World Genting	10,000+	Kuala Lumpur	Kuala Lumpur	Malaysia
Conduent	10,000+	Florham Park	New Jersey	United States
Altice USA	10,000+	Queens Village	New York	United States
PayPal	10,000+	San Jose	California	United States
DHL	10,000+	Bonn	North Rhine-Westphalia	Germany
IAG	10,000+	Sydney	New South Wales	Australia

Oracle Service Cloud (formerly RightNow)

Market Share of Oracle Service Cloud (formerly RightNow)

1771

1.86%

#13

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Customers of Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

Employees of Oracle Service Cloud (formerly RightNow)

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