Question 1

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Accepted Answer

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Gorgias Oracle Service Cloud (formerly RightNow) vs SherpaDesk Oracle Service Cloud (formerly RightNow) vs Help Scout.

Question 2

What is Oracle Service Cloud (formerly RightNow) customer distribution based on
            company size?

Accepted Answer

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (510 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

Question 3

What is Oracle Service Cloud (formerly RightNow) market share in the
            helpdesk-tools?

Accepted Answer

Oracle Service Cloud (formerly RightNow) has market share of
            1.95%
            in helpdesk-tools market.
            Oracle Service Cloud (formerly RightNow) competes
            with 110 competitor tools in
            helpdesk-tools category. The top alternatives for
            Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are
            Gorgias with
                15.65%, SherpaDesk with
                13.62%, Help Scout with
                9.35% market share.

Question 4

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Around the world in 2025, over
          1,788 companies
          have started using Oracle Service Cloud (formerly RightNow) as
          helpdesk-tools tool. Companies using
          Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly
          from United States with
          924 customers.
          63.07% of Oracle Service Cloud (formerly RightNow)
          customers are from the United States. Other top countries
          using Oracle Service Cloud (formerly RightNow) are
          United Kingdom and Australia with 126(8.60%) and 67(4.57%) customers respectively.

Question 5

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Top industries that use Oracle Service Cloud (formerly RightNow) for
            helpdesk-tools are Cloud Services (39), Digital Transformation (33), Data Analytics (25).

Technology	Domains	Market Share (Est.)	Versus page
Gorgias	14356	15.65%	Oracle Service Cloud (formerly RightNow) vs Gorgias
SherpaDesk	12498	13.62%	Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Help Scout	8584	9.35%	Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent	6918	7.54%	Oracle Service Cloud (formerly RightNow) vs LiveAgent
Zoho Desk	6045	6.59%	Oracle Service Cloud (formerly RightNow) vs Zoho Desk
ConnectWise	5359	5.84%	Oracle Service Cloud (formerly RightNow) vs ConnectWise
osTicket	4122	4.49%	Oracle Service Cloud (formerly RightNow) vs osTicket
OTRS	3537	3.85%	Oracle Service Cloud (formerly RightNow) vs OTRS
Spiceworks Help Desk	2562	2.79%	Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Front	2515	2.74%	Oracle Service Cloud (formerly RightNow) vs Front
Agent.ai	2226	2.43%	Oracle Service Cloud (formerly RightNow) vs Agent.ai
Chaport Live Chat	1855	2.02%	Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
Kayako	1556	1.70%	Oracle Service Cloud (formerly RightNow) vs Kayako
ManageEngine ServiceDesk Plus	1196	1.30%	Oracle Service Cloud (formerly RightNow) vs ManageEngine ServiceDesk Plus
SupportSystem	1171	1.28%	Oracle Service Cloud (formerly RightNow) vs SupportSystem
Helpshift	1085	1.18%	Oracle Service Cloud (formerly RightNow) vs Helpshift
HappyFox	995	1.08%	Oracle Service Cloud (formerly RightNow) vs HappyFox
LiveHelpNow	965	1.05%	Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
GrooveHQ	820	0.89%	Oracle Service Cloud (formerly RightNow) vs GrooveHQ
HelpSite	796	0.87%	Oracle Service Cloud (formerly RightNow) vs HelpSite

Customers	Employee Range	City	Region	Country
Insight	10,000+	Chandler	Arizona	United States
Reply	10,000+	Turin	Piedmont	Italy
Aerotek	10,000+	Hanover	Maryland	United States
NEC	10,000+	Tokyo	Tokyo	Japan
ALPINE Japan	10,000+	Tokyo	Tokyo	Japan
Nike	10,000+	Beaverton	Oregon	United States
Yamaha Motor Co., Ltd.	10,000+	Iwata	Shizuoka	Japan
American Express Global Business Travel	10,000+	New York City	New York	United States
Groupe SEB	10,000+	Ecully	Auvergne-Rhone-Alpes	France
Bally's Corporation	10,000+	Providence	Rhode Island	United States

Oracle Service Cloud (formerly RightNow)

Market Share of Oracle Service Cloud (formerly RightNow)

1788

1.95%

#13

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Customers of Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

Employees of Oracle Service Cloud (formerly RightNow)

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