Question 1

What are the different markets in which
        LiveAgent and
        Kayako compete against each other?

Accepted Answer

LiveAgent and
        Kayako compete against each other in
        the Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Contact Center, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Kayako compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.07%
        market share in comparison to
        Kayako’s
        1.66%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Kayako holds the
        14th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Kayako in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,345 customers and
        Kayako has
        1,208 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6137 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        LiveAgent and
        Kayako has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Kayako has more customers in United States, United Kingdom and India.

LiveAgent Vs Kayako : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Kayako

Comparing the market share of LiveAgent and Kayako

Compare LiveAgent vs Kayako customers by geography

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