HelpSpot
HelpSpot is a helpdesk and customer service software that is available both via SaaS as well as on-premise
Market Share of HelpSpot
Current Customer(s)
82
Market Share (Est.)
0.11%
Ranking
#47
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Help Desk And Ticketing category are Gorgias with 15.94%, Help Scout with 11.15%, LiveAgent with 10.42% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 11636 | 15.94% | HelpSpot vs Gorgias |
| Help Scout | 8137 | 11.15% | HelpSpot vs Help Scout |
| LiveAgent | 7609 | 10.42% | HelpSpot vs LiveAgent |
| SherpaDesk | 5637 | 7.72% | HelpSpot vs SherpaDesk |
| Zoho Desk | 5243 | 7.18% | HelpSpot vs Zoho Desk |
| osTicket | 3926 | 5.38% | HelpSpot vs osTicket |
| ConnectWise | 3765 | 5.16% | HelpSpot vs ConnectWise |
| Spiceworks Help Desk | 2177 | 2.98% | HelpSpot vs Spiceworks Help Desk |
| Front | 2113 | 2.89% | HelpSpot vs Front |
| Oracle Service Cloud (formerly RightNow) | 1993 | 2.73% | HelpSpot vs Oracle Service Cloud (formerly RightNow) |
| OTRS | 1763 | 2.42% | HelpSpot vs OTRS |
| Chaport Live Chat | 1566 | 2.15% | HelpSpot vs Chaport Live Chat |
| LiveHelpNow | 1241 | 1.70% | HelpSpot vs LiveHelpNow |
| Kayako | 1219 | 1.67% | HelpSpot vs Kayako |
| Helpshift | 1093 | 1.50% | HelpSpot vs Helpshift |
| HappyFox | 1016 | 1.39% | HelpSpot vs HappyFox |
| GrooveHQ | 814 | 1.12% | HelpSpot vs GrooveHQ |
| HelpSite | 811 | 1.11% | HelpSpot vs HelpSite |
| SupportSystem | 784 | 1.07% | HelpSpot vs SupportSystem |
| ManageEngine ServiceDesk Plus | 688 | 0.94% | HelpSpot vs ManageEngine ServiceDesk Plus |
Popular Comparisons
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Help Desk And Ticketing category are Gorgias with 15.94%, Help Scout with 11.15%, LiveAgent with 10.42% market share.
HelpSpot vs Gorgias
HelpSpot vs Help Scout
HelpSpot vs LiveAgent
HelpSpot vs SherpaDesk
HelpSpot vs Zoho Desk
HelpSpot vs osTicket
HelpSpot vs ConnectWise
HelpSpot vs Spiceworks Help Desk
Customers of HelpSpot
Around the world in 2024, over 82 companies have started using HelpSpot as Help Desk And Ticketing tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| NinjaTrader Group | 100 - 249 | Denver | Colorado | United States |     |
| DACHSER GmbH & Co.KG | 10,000+ | Kempten (Allgaeu) | Bavaria | Germany | |
| Associa | 10,000+ | Dallas | Texas | United States | |
| SUNY Cortland | 10,000+ | Cortland | New York | United States | |
| Open Text Corporation | 10,000+ | Waterloo | Ontario | Canada | |
| Thomson Reuters Corporation | 10,000+ | Toronto | Ontario | Canada | |
| Steelcase, Inc. | 10,000+ | Grand Rapids | Michigan | United States | |
| Novartis AG | 10,000+ | Basel | Basel-City | Switzerland | |
| J.B. Hunt Transport Services, Inc. | 10,000+ | Lowell | Arkansas | United States | |
| University Of Cincinnati | 10,000+ | Cincinnati | Ohio | United States | |
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HelpSpot Customers by Products and Services
The top three products and services offering customers that use HelpSpot for Help Desk And Ticketing are Higher Education (4), Online Learning (4), Continuing Education (4).
Customers
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HelpSpot Customers by Employee Size
The majority of HelpSpot's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (19 companies), 500 - 999 employees (11 companies), 5,000 - 9,999 employees (10 companies).
Employee Size
HelpSpot Customers by Geography
The top three geographies of HelpSpot for helpdesk-tools are the United States with 60(75.00%), United Kingdom with 6(7.50%), Canada with 5(6.25%) customers respectively.
Customers
Employees of HelpSpot
Also see other Products/Services by HelpSpot in:
FAQ
Find answers to the most often asked questions by users.
Who are the top HelpSpot competitors?
HelpSpot’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of HelpSpot competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of HelpSpot and 40,000 other technologies on the internet. You can also compare HelpSpot and its feature with top competitors here : HelpSpot vs Gorgias HelpSpot vs Help Scout HelpSpot vs LiveAgent.
What is HelpSpot customer distribution based on company size?
What is HelpSpot market share in the helpdesk-tools?
What are the top countries that use HelpSpot?
What are the top industries that use HelpSpot?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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