Question 1

What are the different markets in which
        Help Scout and
        LiveHelpNow compete against each other?

Accepted Answer

Help Scout and
        LiveHelpNow compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Help Scout
        and LiveHelpNow compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.65%
        market share in comparison to
        LiveHelpNow’s
        1.63%.
        Since it has a better market share coverage,
        Help Scout holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        LiveHelpNow holds the
        14th spot.

Question 3

How many customers are acquired by
        Help Scout and
        LiveHelpNow in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,212 customers and
        LiveHelpNow has
        1,253 customers in the
        Helpdesk Tools
        segment. Help Scout has
        6959 more customers than
        LiveHelpNow in this category.

Question 4

What are the countries in which
        Help Scout and
        LiveHelpNow has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
LiveHelpNow has more customers in United States, United Kingdom and Canada.

Help Scout Vs LiveHelpNow : In-Depth Comparison

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Comparing the customer bases of Help Scout and LiveHelpNow

Comparing the market share of Help Scout and LiveHelpNow

Compare Help Scout vs LiveHelpNow customers by geography

Customer Movements for this month

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