Question 1

What are the different markets in which
        Help Scout and
        Kayako compete against each other?

Accepted Answer

Help Scout and
        Kayako compete against each other in
        the Helpdesk Tools, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Help Scout
        and Kayako compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.65%
        market share in comparison to
        Kayako’s
        1.90%.
        Since it has a better market share coverage,
        Help Scout holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Kayako holds the
        13th spot.

Question 3

How many customers are acquired by
        Help Scout and
        Kayako in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,212 customers and
        Kayako has
        1,468 customers in the
        Helpdesk Tools
        segment. Help Scout has
        6744 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Help Scout and
        Kayako has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
Kayako has more customers in United States, United Kingdom and India.

Help Scout Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Help Scout and Kayako

Comparing the market share of Help Scout and Kayako

Compare Help Scout vs Kayako customers by geography

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