Question 1

What are the different markets in which
        Help Scout and
        Helprace compete against each other?

Accepted Answer

Help Scout and
        Helprace compete against each other in
        the Helpdesk Tools, Communication, Customer Satisfaction Ratings, Idea Management, Knowledge Management.

Question 2

How does the market share of
        Help Scout
        and Helprace compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        11.15%
        market share in comparison to
        Helprace’s
        0.00%.
        Since it has a better market share coverage,
        Help Scout holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Helprace holds the
        117th spot.

Question 3

How many customers are acquired by
        Help Scout and
        Helprace in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,137 customers and
        Helprace has
        2 customers in the
        Helpdesk Tools
        segment. Help Scout has
        8135 more customers than
        Helprace in this category.

Question 4

What are the countries in which
        Help Scout and
        Helprace has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
Helprace has more customers in United States and Switzerland.

Help Scout Vs Helprace : In-Depth Comparison

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Comparing the customer bases of Help Scout and Helprace

Comparing the market share of Help Scout and Helprace

Compare Help Scout vs Helprace customers by geography

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