Help Scout
Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to creat...Read more
Market Share of Help Scout
Current Customer(s)
9103
Market Share (Est.)
9.56%
Ranking
#3
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 16.08%, SherpaDesk with 12.86%, LiveAgent with 7.41% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 15305 | 16.08% | Help Scout vs Gorgias |
| SherpaDesk | 12239 | 12.86% | Help Scout vs SherpaDesk |
| LiveAgent | 7052 | 7.41% | Help Scout vs LiveAgent |
| Zoho Desk | 6204 | 6.52% | Help Scout vs Zoho Desk |
| ConnectWise | 5299 | 5.57% | Help Scout vs ConnectWise |
| Agent.ai | 4341 | 4.56% | Help Scout vs Agent.ai |
| osTicket | 4170 | 4.38% | Help Scout vs osTicket |
| OTRS | 3474 | 3.65% | Help Scout vs OTRS |
| Front | 2646 | 2.78% | Help Scout vs Front |
| Spiceworks Help Desk | 2532 | 2.66% | Help Scout vs Spiceworks Help Desk |
| Chaport Live Chat | 1886 | 1.98% | Help Scout vs Chaport Live Chat |
| Oracle Service Cloud (formerly RightNow) | 1771 | 1.86% | Help Scout vs Oracle Service Cloud (formerly RightNow) |
| Kayako | 1514 | 1.59% | Help Scout vs Kayako |
| ManageEngine ServiceDesk Plus | 1172 | 1.23% | Help Scout vs ManageEngine ServiceDesk Plus |
| SupportSystem | 1163 | 1.22% | Help Scout vs SupportSystem |
| Helpshift | 1033 | 1.09% | Help Scout vs Helpshift |
| LiveHelpNow | 1013 | 1.06% | Help Scout vs LiveHelpNow |
| HappyFox | 1002 | 1.05% | Help Scout vs HappyFox |
| GrooveHQ | 795 | 0.84% | Help Scout vs GrooveHQ |
| HelpSite | 774 | 0.81% | Help Scout vs HelpSite |
Popular Comparisons
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 16.08%, SherpaDesk with 12.86%, LiveAgent with 7.41% market share.
Help Scout vs Gorgias
Help Scout vs SherpaDesk
Help Scout vs LiveAgent
Help Scout vs Zoho Desk
Help Scout vs ConnectWise
Help Scout vs Agent.ai
Help Scout vs osTicket
Help Scout vs OTRS
Customers of Help Scout
Around the world in 2025, over 9103 companies have started using Help Scout as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Universal Music Group | 10,000+ | Santa Monica | California | United States |     |
| Nordstrom | 10,000+ | Seattle | Washington | United States | |
| State Of Oregon | 10,000+ | Salem | Oregon | United States | |
| University Of Maryland | 10,000+ | College Park | Maryland | United States | |
| Sanmina Corporation | 10,000+ | San Jose | California | United States | |
| Epson LabelWorks | 10,000+ | Suwa | Nagano | Japan | |
| ActBlue | 10,000+ | Somerville | Massachusetts | United States | |
| LSE | 10,000+ | London | England | United Kingdom | |
| Compass | 10,000+ | New York City | New York | United States | |
| Payhip | 10,000+ | London | England | United Kingdom | |
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Help Scout Customers by Products and Services
The top three products and services offering customers that use Help Scout for Helpdesk Tools are Marketing (106), Saas (77), Education (67).
Customers
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Help Scout Customers by Employee Size
The majority of Help Scout's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (4497 companies), 20 - 49 employees (2398 companies), 100 - 249 employees (837 companies).
Employee Size
Help Scout Customers by Geography
The top three geographies of Help Scout for helpdesk-tools are the United States with 4989(63.02%), United Kingdom with 781(9.86%), Canada with 732(9.25%) customers respectively.
Customers
Employees of Help Scout
Also see other Products/Services by Help Scout in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Help Scout competitors?
Help Scout’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, LiveAgent. You can view a full list of Help Scout competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet. You can also compare Help Scout and its feature with top competitors here : Help Scout vs Gorgias Help Scout vs SherpaDesk Help Scout vs LiveAgent.
What is Help Scout customer distribution based on company size?
What is Help Scout market share in the helpdesk-tools?
What are the top countries that use Help Scout?
What are the top industries that use Help Scout?
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