Help Scout

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Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number ...because to them it works just like email. Read more

Top Competitors and Alternatives of Help Scout

The top three of Help Scout’s competitors in the Helpdesk Tools category are LiveAgent with 12.02%, Gorgias with 11.61%, SherpaDesk with 7.67% market share.

    Top Competitors and Alternatives of Help Scout

    The top three of Help Scout’s competitors in the Helpdesk Tools category are LiveAgent with 12.02%, Gorgias with 11.61%, SherpaDesk with 7.67% market share.

    Customers of Help Scout

    Around the world in 2023, over 5757 companies have started using Help Scout as Helpdesk Tools tool.

    Customers Employee Range City Region Country Social Links
    Northeast Carpenters Funds 10,000+ Philadelphia Pennsylvania United States
    Second Wind Timing 10,000+ Coatesville Pennsylvania United States
    University Of Iowa 10,000+ Iowa City Iowa United States
    CAIRNS POST 10,000+ Cairns Queensland Australia
    GOLD COAST PUBLICATIONS PTY LTD 10,000+ Southport Queensland Australia
    ADVERTISER NEWSPAPERS PTY LIMITED 10,000+ Adelaide South Australia Australia
    DAVIES BROTHERS PTY LIMITED 10,000+ Hobart Tasmania Australia
    UNHCR Canada 10,000+ Ottawa Ontario Canada
    Panera Bread 10,000+ St. Louis Missouri United States
    Infor, Inc. 10,000+ New York City New York United States

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    Help Scout Customers by Industry

    The three top industries that use Help Scout for Helpdesk Tools are Marketing (188), Education (146), Technology (112).

    Help Scout Customers by Employee Size

    The majority of Help Scout’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (4313 companies), 20 - 49 employees (2210 companies), 10 - 19 employees (1124 companies).

    Help Scout Customers by Geography

    The top three geographies of Help Scout for helpdesk-tools are the United States with 6487(63.44%), United Kingdom with 729(7.13%), Canada with 449(4.39%) customers respectively.

    Employees of Help Scout

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Help Scout competitors?

    Help Scout’s Top competitors in the helpdesk-tools category are LiveAgent, Gorgias, SherpaDesk. You can view a full list of Help Scout competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet.You can also compare Help Scout and its feature with top competitors here : Help Scout vs LiveAgent Help Scout vs Gorgias Help Scout vs SherpaDesk .

    What is Help Scout customer distribution based on company size?

    The majority of Help Scout’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (4313 companies), 20 - 49 employees (2210 companies), 10 - 19 employees (1124 companies). You can view a distribution chart of Help Scout customers by company size here.

    What is Help Scout market share in the helpdesk-tools?

    Help Scout has market share of 13.53% in helpdesk-tools market. Help Scout competes with 122 competitor tools in helpdesk-tools category. The top alternatives for Help Scout helpdesk-tools tool are LiveAgent with 12.02%, Gorgias with 11.61%, SherpaDesk with 7.67% market share.

    What are the top industries that use Help Scout?

    Top industries that use Help Scout for helpdesk-tools are Marketing (188), Education (146), Technology (112).

    What are the top countries that use Help Scout?

    Around the world in 2023, over 5757 companies have started using Help Scout as helpdesk-tools tool. Companies using Help Scout for helpdesk-tools are majorly from United States with 6487 customers. 63.44% of Help Scout customers are from the United States. Other top countries using Help Scout are United Kingdom and Canada with 729(7.13%) and 449(4.39%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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