Question 1

What are the different markets in which
        Zoho Desk and
        Enchant compete against each other?

Accepted Answer

Zoho Desk and
        Enchant compete against each other in
        the Helpdesk Tools, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Enchant compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        7.21%
        market share in comparison to
        Enchant’s
        0.21%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Enchant holds the
        43rd spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Enchant in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        5,256 customers and
        Enchant has
        151 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        5105 more customers than
        Enchant in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Enchant has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Enchant has more customers in United States, United Kingdom and India.

Zoho Desk Vs Enchant : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Enchant

Comparing the market share of Zoho Desk and Enchant

Compare Zoho Desk vs Enchant customers by geography

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