Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

124

Technologies

75543

Companies

673

Movements

Categories related to Helpdesk Tools

Top 5 Helpdesk Tools technologies in 2023

Over 75,543 companies are using Helpdesk Tools tools. Help Scout with 13.18% market share (9,959 customers), LiveAgent with 12.28% market share (9,277 customers), Gorgias with 11.34% market share (8,568 customers),

Help Scout

13.18 %

Market Share

9959

Customers
LiveAgent

12.28 %

Market Share

9277

Customers
Gorgias

11.34 %

Market Share

8568

Customers
SherpaDesk

7.68 %

Market Share

5800

Customers
Zoho Desk

6.65 %

Market Share

5020

Customers
Others

48.87 %

Market Share

36919

Customers

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (9,153 companies), 20 - 49 employees (8,272 companies), 100 - 249 employees (6,790 companies).

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 24,646 (69.31%), United Kingdom with 3,356 (9.44%), Canada with 1,681 (4.73%) customers respectively.

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Technology (11,926), Professional Services (11,018), Retail and CPG (4,247).

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Help Scout	9959	13.18 (%)
2	LiveAgent	9277	12.28 (%)
3	Gorgias	8568	11.34 (%)
4	SherpaDesk	5800	7.68 (%)
5	Zoho Desk	5020	6.65 (%)
6	ConnectWise	4233	5.60 (%)
7	osTicket	3799	5.03 (%)
8	Spiceworks Help Desk	2313	3.06 (%)
9	Kayako	2252	2.98 (%)
10	Oracle Service Cloud (formerly RightNow)	1943	2.57 (%)
11	Front	1901	2.52 (%)
12	LiveHelpNow	1384	1.83 (%)
13	Chaport Live Chat	1248	1.65 (%)
14	Hesk	1130	1.50 (%)
15	Helpshift	1072	1.42 (%)
16	HappyFox	889	1.18 (%)
17	Mojo Helpdesk	843	1.12 (%)
18	GrooveHQ	753	1.00 (%)
19	UserEcho	676	0.89 (%)
20	ManageEngine ServiceDesk Plus	666	0.88 (%)
21	Salesforce Desk.com	640	0.85 (%)
22	Salesforce Desk.com	638	0.84 (%)
23	Web Help Desk	597	0.79 (%)
24	Inbenta Natural Language Search	514	0.68 (%)
25	Rhino Support HelpDesk	505	0.67 (%)
26	Rhino Support	505	0.67 (%)
27	Agiloft	425	0.56 (%)
28	Issuetrak	406	0.54 (%)
29	SupportSystem	402	0.53 (%)
30	Dixa	382	0.51 (%)
31	CloudApp	372	0.49 (%)
32	TeamSupport	338	0.45 (%)
33	Zendesk Talk	334	0.44 (%)
34	ChatID	329	0.44 (%)
35	Parature	283	0.37 (%)
36	Tender Support	282	0.37 (%)
37	HelpSite	249	0.33 (%)
38	Teamwork Desk	247	0.33 (%)
39	SolarWinds Web Help Desk	245	0.32 (%)
40	Kaseya VSA	230	0.30 (%)
41	DeskPRO	229	0.30 (%)
42	Enchant	217	0.29 (%)
43	Agent.ai	198	0.26 (%)
44	HelpOnClick Live Chat Software	190	0.25 (%)
45	Doorbell	189	0.25 (%)
46	KronoDesk	180	0.24 (%)
47	HelpSpot	162	0.21 (%)
48	Dimelo	162	0.21 (%)
49	Casengo	156	0.21 (%)
50	UseResponse	142	0.19 (%)
51	SupportBee	125	0.17 (%)
52	Breezy Themes	117	0.15 (%)
53	Deskero	112	0.15 (%)
54	HelpDeskZ	102	0.14 (%)
55	HarePoint	97	0.13 (%)
56	Rocketbots.io	86	0.11 (%)
57	Helprace	84	0.11 (%)
58	Sugester	84	0.11 (%)
59	Next IT	80	0.11 (%)
60	Alloy Navigator	73	0.10 (%)
61	Modria	71	0.09 (%)
62	NetHelpDesk	66	0.09 (%)
63	FocalScope	65	0.09 (%)
64	Diabolocom	61	0.08 (%)
65	Vision Helpdesk	59	0.08 (%)
66	JitBit Helpdesk	57	0.08 (%)
67	OTRS	53	0.07 (%)
68	RedmineUP Cloud	37	0.05 (%)
69	PhaseWare	36	0.05 (%)
70	Helpy	36	0.05 (%)
71	Sirportly	33	0.04 (%)
72	AzureDesk	33	0.04 (%)
73	DoneDone	31	0.04 (%)
74	ReadyDesk	27	0.04 (%)
75	Buffer Reply	27	0.04 (%)
76	Abhisi	26	0.03 (%)
77	Revelation helpdesk	23	0.03 (%)
78	Liberum Help Desk	22	0.03 (%)
79	Zyprr	18	0.02 (%)
80	Deskun	18	0.02 (%)
81	PhaseWare Tracker	15	0.02 (%)
82	eStreamDesk	15	0.02 (%)
83	NABD System	14	0.02 (%)
84	HelpNinja	14	0.02 (%)
85	Supportbench	14	0.02 (%)
86	Snappy Helpdesk	14	0.02 (%)
87	C-Desk	13	0.02 (%)
88	ZupportDesk	13	0.02 (%)
89	Keeping	12	0.02 (%)
90	ProProfs Help Desk	11	0.01 (%)
91	Support Incident Tracker (SiT)	11	0.01 (%)
92	SolarWinds MSP Manager	11	0.01 (%)
93	Email Center Pro	9	0.01 (%)
94	Hivy	9	0.01 (%)
95	eTicket	8	0.01 (%)
96	CheckMate	8	0.01 (%)
97	Polar Help Desk	8	0.01 (%)
98	Helpsumo	8	0.01 (%)
99	devContact	7	0.01 (%)
100	Vtiger Help Desk	7	0.01 (%)
101	HelpdeskPilot	7	0.01 (%)
102	DiamanteDesk	6	0.01 (%)
103	ServicePRO	6	0.01 (%)
104	DigitalGenius	6	0.01 (%)
105	Boostopia	5	0.01 (%)
106	HelpMaster	4	0.01 (%)
107	Inbill	4	0.01 (%)
108	Adjutas	4	0.01 (%)
109	EvantoDesk	4	0.01 (%)
110	CRMDesk	4	0.01 (%)
111	KnowAll Enquire	3	0.00 (%)
112	IssueCentre	3	0.00 (%)
113	Help Desk Essentials	3	0.00 (%)
114	Chataroo	3	0.00 (%)
115	NetResults Tracker	3	0.00 (%)
116	Free Help Desk	3	0.00 (%)
117	Faveo Help Desk	3	0.00 (%)
118	Bornevia	3	0.00 (%)
119	MetaCaseDesk	3	0.00 (%)
120	Plumsail HelpDesk	3	0.00 (%)
121	SmarterTrack	3	0.00 (%)
122	SutiDesk	2	0.00 (%)
123	Complaints Pro	2	0.00 (%)
124	Kapdesk	2	0.00 (%)

Technology	Market share
Help Scout	13.18 (%)
LiveAgent	12.28 (%)
Gorgias	11.34 (%)
SherpaDesk	7.68 (%)
Zoho Desk	6.65 (%)
ConnectWise	5.60 (%)
osTicket	5.03 (%)
Spiceworks Help Desk	3.06 (%)
Kayako	2.98 (%)
Oracle Service Cloud (formerly RightNow)	2.57 (%)
Front	2.52 (%)
LiveHelpNow	1.83 (%)
Chaport Live Chat	1.65 (%)
Hesk	1.50 (%)
Helpshift	1.42 (%)
HappyFox	1.18 (%)
Mojo Helpdesk	1.12 (%)
GrooveHQ	1.00 (%)
UserEcho	0.89 (%)
ManageEngine ServiceDesk Plus	0.88 (%)
Salesforce Desk.com	0.85 (%)
Salesforce Desk.com	0.84 (%)
Web Help Desk	0.79 (%)
Inbenta Natural Language Search	0.68 (%)
Rhino Support HelpDesk	0.67 (%)
Rhino Support	0.67 (%)
Agiloft	0.56 (%)
Issuetrak	0.54 (%)
SupportSystem	0.53 (%)
Dixa	0.51 (%)
CloudApp	0.49 (%)
TeamSupport	0.45 (%)
Zendesk Talk	0.44 (%)
ChatID	0.44 (%)
Parature	0.37 (%)
Tender Support	0.37 (%)
HelpSite	0.33 (%)
Teamwork Desk	0.33 (%)
SolarWinds Web Help Desk	0.32 (%)
Kaseya VSA	0.30 (%)
DeskPRO	0.30 (%)
Enchant	0.29 (%)
Agent.ai	0.26 (%)
HelpOnClick Live Chat Software	0.25 (%)
Doorbell	0.25 (%)
KronoDesk	0.24 (%)
HelpSpot	0.21 (%)
Dimelo	0.21 (%)
Casengo	0.21 (%)
UseResponse	0.19 (%)
SupportBee	0.17 (%)
Breezy Themes	0.15 (%)
Deskero	0.15 (%)
HelpDeskZ	0.14 (%)
HarePoint	0.13 (%)
Rocketbots.io	0.11 (%)
Helprace	0.11 (%)
Sugester	0.11 (%)
Next IT	0.11 (%)
Alloy Navigator	0.10 (%)
Modria	0.09 (%)
NetHelpDesk	0.09 (%)
FocalScope	0.09 (%)
Diabolocom	0.08 (%)
Vision Helpdesk	0.08 (%)
JitBit Helpdesk	0.08 (%)
OTRS	0.07 (%)
RedmineUP Cloud	0.05 (%)
PhaseWare	0.05 (%)
Helpy	0.05 (%)
Sirportly	0.04 (%)
AzureDesk	0.04 (%)
DoneDone	0.04 (%)
ReadyDesk	0.04 (%)
Buffer Reply	0.04 (%)
Abhisi	0.03 (%)
Revelation helpdesk	0.03 (%)
Liberum Help Desk	0.03 (%)
Zyprr	0.02 (%)
Deskun	0.02 (%)
PhaseWare Tracker	0.02 (%)
eStreamDesk	0.02 (%)
NABD System	0.02 (%)
HelpNinja	0.02 (%)
Supportbench	0.02 (%)
Snappy Helpdesk	0.02 (%)
C-Desk	0.02 (%)
ZupportDesk	0.02 (%)
Keeping	0.02 (%)
ProProfs Help Desk	0.01 (%)
Support Incident Tracker (SiT)	0.01 (%)
SolarWinds MSP Manager	0.01 (%)
Email Center Pro	0.01 (%)
Hivy	0.01 (%)
eTicket	0.01 (%)
CheckMate	0.01 (%)
Polar Help Desk	0.01 (%)
Helpsumo	0.01 (%)
devContact	0.01 (%)
Vtiger Help Desk	0.01 (%)
HelpdeskPilot	0.01 (%)
DiamanteDesk	0.01 (%)
ServicePRO	0.01 (%)
DigitalGenius	0.01 (%)
Boostopia	0.01 (%)
HelpMaster	0.01 (%)
Inbill	0.01 (%)
Adjutas	0.01 (%)
EvantoDesk	0.01 (%)
CRMDesk	0.01 (%)
KnowAll Enquire	0.00 (%)
IssueCentre	0.00 (%)
Help Desk Essentials	0.00 (%)
Chataroo	0.00 (%)
NetResults Tracker	0.00 (%)
Free Help Desk	0.00 (%)
Faveo Help Desk	0.00 (%)
Bornevia	0.00 (%)
MetaCaseDesk	0.00 (%)
Plumsail HelpDesk	0.00 (%)
SmarterTrack	0.00 (%)
SutiDesk	0.00 (%)
Complaints Pro	0.00 (%)
Kapdesk	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Help Scout, LiveAgent, Gorgias. Here, you can view a full list of Helpdesk Tools tools in the market.

How many companies use Helpdesk Tools software these days?

Around the world in 2023, over 42,454 companies are currently using one or more Helpdesk Tools software. Out of these, there are 24,646 companies using Helpdesk Tools tools that are originally from the United States .

Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Help Scout with 13.18 % of market share, and LiveAgent with 12.28 % of market share and Gorgias with 11.34 % of market share . Check for other Helpdesk Tools technologies market share here.