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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2024, over 45,519 companies are currently using one or more Helpdesk Tools software. Out of these, there are 27,564 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 15.94% of market share, Help Scout with 11.15% of market share, LiveAgent with 10.42% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (627), Retail (478), Software Development (475).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

120

Technologies Tracked

72995

Companies Tracked

Categories related to Helpdesk Tools

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Helpdesk Tools technologies in 2024

Over 72995 companies are using Helpdesk Tools tools. Gorgias with 15.94% market share (11636 customers), Help Scout with 11.15% market share (8137 customers), LiveAgent with 10.42% market share (7609 customers).

Technology

Market Share (Est.)

Customers

Gorgias

15.94%

11636

Help Scout

11.15%

8137

LiveAgent

10.42%

7609

SherpaDesk

7.72%

5637

Zoho Desk

7.18%

5243

Others

47.58%

34733

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (17170 companies), 20 - 49 employees (11764 companies), 10 - 19 employees (8325 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 27564 (61.71%), United Kingdom with 4337 (9.71%), Australia with 2784 (6.23%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (627), Retail (478), Software Development (475).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	11636	15.94
2	Help Scout	8137	11.15
3	LiveAgent	7609	10.42
4	SherpaDesk	5637	7.72
5	Zoho Desk	5243	7.18
6	osTicket	3926	5.38
7	ConnectWise	3765	5.16
8	Spiceworks Help Desk	2177	2.98
9	Front	2113	2.89
10	Oracle Service Cloud (formerly RightNow)	1993	2.73
11	OTRS	1763	2.42
12	Chaport Live Chat	1566	2.15
13	LiveHelpNow	1241	1.70
14	Kayako	1219	1.67
15	Helpshift	1093	1.50
16	HappyFox	1016	1.39
17	GrooveHQ	814	1.12
18	HelpSite	811	1.11
19	SupportSystem	784	1.07
20	ManageEngine ServiceDesk Plus	688	0.94
21	UserEcho	594	0.81
22	TeamSupport	560	0.77
23	DeskPRO	557	0.76
24	Mojo Helpdesk	516	0.71
25	Salesforce Desk.com	480	0.66
26	Salesforce Desk.com	480	0.66
27	Rhino Support	446	0.61
28	Web Help Desk	446	0.61
29	CloudApp	361	0.49
30	Agent.ai	345	0.47
31	Zendesk Talk	340	0.47
32	Dixa	336	0.46
33	Issuetrak	312	0.43
34	Tender Support	267	0.37
35	Doorbell	263	0.36
36	Agiloft	262	0.36
37	Next IT	253	0.35
38	Teamwork Desk	249	0.34
39	Kaseya VSA	226	0.31
40	Parature	212	0.29
41	ChatID	208	0.28
42	SolarWinds Web Help Desk	170	0.23
43	Enchant	158	0.22
44	UseResponse	148	0.20
45	Dimelo	135	0.18
46	Casengo	96	0.13
47	HelpSpot	82	0.11
48	FocalScope	81	0.11
49	Rocketbots.io	80	0.11
50	Diabolocom	74	0.10
51	DoneDone	68	0.09
52	Deskero	59	0.08
53	HelpDeskZ	58	0.08
54	Hesk	55	0.08
55	Helpy	53	0.07
56	Alloy Navigator	41	0.06
57	RedmineUP Cloud	37	0.05
58	ReadyDesk	36	0.05
59	PhaseWare	35	0.05
60	NetHelpDesk	29	0.04
61	Revelation helpdesk	27	0.04
62	Liberum Help Desk	27	0.04
63	HelpMaster	26	0.04
64	Sirportly	26	0.04
65	HarePoint	25	0.03
66	Buffer Reply	25	0.03
67	Snappy Helpdesk	20	0.03
68	AzureDesk	18	0.02
69	SolarWinds MSP Manager	17	0.02
70	Deskun	17	0.02
71	Supportbench	17	0.02
72	eStreamDesk	16	0.02
73	JitBit Helpdesk	15	0.02
74	PhaseWare Tracker	14	0.02
75	Keeping	13	0.02
76	ZupportDesk	13	0.02
77	HelpNinja	13	0.02
78	Email Center Pro	10	0.01
79	C-Desk	9	0.01
80	NABD System	9	0.01
81	ProProfs Help Desk	9	0.01
82	DiamanteDesk	9	0.01
83	Support Incident Tracker (SiT)	9	0.01
84	Helpsumo	9	0.01
85	EvantoDesk	8	0.01
86	Boostopia	8	0.01
87	Hivy	8	0.01
88	Vision Helpdesk	7	0.01
89	devContact	7	0.01
90	Kapdesk	7	0.01
91	HelpdeskPilot	7	0.01
92	Vtiger Help Desk	6	0.01
93	CheckMate	6	0.01
94	DigitalGenius	6	0.01
95	Zyprr	6	0.01
96	eTicket	5	0.01
97	Inbill	5	0.01
98	ServicePRO	5	0.01
99	Polar Help Desk	5	0.01
100	Dappr	5	0.01
101	CRMDesk	4	0.01
102	SmarterTrack	4	0.01
103	SupportYard	4	0.01
104	Inbenta Natural Language Search	4	0.01
105	Bornevia	4	0.01
106	Sugester	4	0.01
107	IssueCentre	3	0.00
108	Complaints Pro	3	0.00
109	Help Desk Essentials	3	0.00
110	Modria	3	0.00
111	Chataroo	3	0.00
112	Adjutas	3	0.00
113	NetResults Tracker	3	0.00
114	Free Help Desk	3	0.00
115	Faveo Help Desk	3	0.00
116	Plumsail HelpDesk	3	0.00
117	Helprace	2	0.00
118	SutiDesk	2	0.00
119	Landpark Helpdesk	2	0.00
120	KronoDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, LiveAgent. Here, you can view a full list of Helpdesk Tools tools in the market.