Question 1

What are the different markets in which
        Symantec ServiceDesk and
        SureHelp compete against each other?

Accepted Answer

Symantec ServiceDesk and
        SureHelp compete against each other in
        the Help Desk And Ticketing.

Question 2

How does the market share of
        Symantec ServiceDesk
        and SureHelp compare in the
        Help Desk And Ticketing market?

Accepted Answer

In the Help Desk And Ticketing market,
        Symantec ServiceDesk has a
        3.80%
        market share in comparison to
        SureHelp’s
        0.13%.
        Since it has a better market share coverage,
        Symantec ServiceDesk holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Help Desk And Ticketing category, while
        SureHelp holds the
        12th spot.

Question 3

How many customers are acquired by
        Symantec ServiceDesk and
        SureHelp in the
        Help Desk And Ticketing segment?

Accepted Answer

Symantec ServiceDesk has
        905 customers and
        SureHelp has
        32 customers in the
        Help Desk And Ticketing
        segment. Symantec ServiceDesk has
        873 more customers than
        SureHelp in this category.

Question 4

What are the countries in which
        Symantec ServiceDesk and
        SureHelp has more customers?

Accepted Answer

Symantec ServiceDesk has more customers in United States, United Kingdom and Australia.
SureHelp has more customers in United States, United Kingdom and Pakistan.

Symantec ServiceDesk Vs SureHelp : In-Depth Comparison

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Comparing the customer bases of Symantec ServiceDesk and SureHelp

Comparing the market share of Symantec ServiceDesk and SureHelp

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