NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), ...Read more
Market Share of NICE inContact
Current Customer(s)
3446
Market Share (Est.)
14.26%
Ranking
#3
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Help Desk And Ticketing category are Freshservice with 56.24%, Zendesk Support with 16.62%, HappyFox Help Desk with 5.42% market share.
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Help Desk And Ticketing category are Freshservice with 56.24%, Zendesk Support with 16.62%, HappyFox Help Desk with 5.42% market share.
NICE inContact vs Freshservice
NICE inContact vs Zendesk Support
NICE inContact vs HappyFox Help Desk
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NICE inContact vs Ivanti Service Desk
NICE inContact vs EZPro Service Management
NICE inContact vs SupportDesk
NICE inContact vs Oracle PeopleSoft HelpDesk
Customers of NICE inContact
Around the world in 2024, over 3446 companies have started using NICE inContact as Help Desk And Ticketing tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Johns Hopkins University | 10,000+ | Baltimore | Maryland | United States |     |
| LanguageLine Solutions | 10,000+ | Monterey | California | United States | |
| American Greetings Corporation | 10,000+ | Cleveland | Ohio | United States | |
| Aetna | 10,000+ | Hartford | Connecticut | United States | |
| TruGreen | 10,000+ | Memphis | Tennessee | United States | |
| Hard Rock Cafe | 10,000+ | Davie | Florida | United States | |
| Internal Revenue Service | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| US Army | 10,000+ | Arlington | Virginia | United States | |
| US Navy | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Acadia Healthcare Company, Inc | 10,000+ | Franklin | Tennessee | United States | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Help Desk And Ticketing are Consulting (34), Cybersecurity (32), Managed Services (32).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the help-desk-and-ticketing category fall in the company size of 0 - 9 employees (1114 companies), 20 - 49 employees (486 companies), 100 - 249 employees (382 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for help-desk-and-ticketing are the United States with 3017(90.03%), United Kingdom with 100(2.98%), Canada with 94(2.81%) customers respectively.
Customers
Employees of NICE inContact
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FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the help-desk-and-ticketing category are Freshservice, Zendesk Support, HappyFox Help Desk. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Freshservice NICE inContact vs Zendesk Support NICE inContact vs HappyFox Help Desk.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the help-desk-and-ticketing?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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