Freshservice
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.
Market Share of Freshservice
Current Customer(s)
13377
Market Share (Est.)
54.12%
Ranking
#1
Top Competitors and Alternatives of Freshservice
The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 17.29%, NICE inContact with 14.29%, HappyFox Help Desk with 5.23% market share.
Popular Comparisons
Top Competitors and Alternatives of Freshservice
The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 17.29%, NICE inContact with 14.29%, HappyFox Help Desk with 5.23% market share.
Freshservice vs Zendesk Support
Freshservice vs NICE inContact
Freshservice vs HappyFox Help Desk
Freshservice vs Symantec ServiceDesk
Freshservice vs Ivanti Service Desk
Freshservice vs EZPro Service Management
Freshservice vs SupportDesk
Freshservice vs Oracle PeopleSoft HelpDesk
Customers of Freshservice
Around the world in 2024, over 13375 companies have started using Freshservice as Help Desk And Ticketing tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Nortek | 10,000+ | O'Fallon | Missouri | United States |     |
| Webhelp | 10,000+ | Paris | Ile-de-France | France | |
| American Express Global Business Travel | 10,000+ | Jersey City | New Jersey | United States | |
| Adecco | 10,000+ | Melville | New York | United States | |
| Giant Tiger | 10,000+ | Ottawa | Ontario | Canada | |
| Kontoor Brands, Inc. | 10,000+ | Greensboro | North Carolina | United States | |
| Nielsen Holdings plc | 10,000+ | New York City | New York | United States | |
| Dangote Industries Limited | 10,000+ | Lagos | Lagos | Nigeria | |
| Microsoft Corporation | 10,000+ | Redmond | Washington | United States | |
| Accenture | 10,000+ | Dublin | Leinster | Ireland | |
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Freshservice Customers by Products and Services
The top three products and services offering customers that use Freshservice for Help Desk And Ticketing are Technology (214), Software Development (209), Managed Services (199).
Customers
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Freshservice Customers by Employee Size
The majority of Freshservice's customers for the help-desk-and-ticketing category fall in the company size of 100 - 249 employees (3025 companies), 20 - 49 employees (2155 companies), 1,000 - 4,999 employees (1806 companies).
Employee Size
Freshservice Customers by Geography
The top three geographies of Freshservice for help-desk-and-ticketing are the United States with 6155(57.83%), United Kingdom with 1315(12.36%), Canada with 653(6.14%) customers respectively.
Customers
Employees of Freshservice
Also see other Products/Services by Freshservice in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshservice competitors?
Freshservice’s Top competitors in the help-desk-and-ticketing category are Zendesk Support, NICE inContact, HappyFox Help Desk. You can view a full list of Freshservice competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshservice and 40,000 other technologies on the internet. You can also compare Freshservice and its feature with top competitors here : Freshservice vs Zendesk Support Freshservice vs NICE inContact Freshservice vs HappyFox Help Desk.
What is Freshservice customer distribution based on company size?
What is Freshservice market share in the help-desk-and-ticketing?
What are the top countries that use Freshservice?
What are the top industries that use Freshservice?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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