Help Desk And Ticketing

Gain market share and customer base information about the top Help Desk And Ticketing software. Check out our list of Help Desk And Ticketing Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

31

Technologies Tracked

32015

Companies Tracked

Categories related to Help Desk And Ticketing

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Help Desk And Ticketing technologies in 2025

Over 32015 companies are using Help Desk And Ticketing tools. Freshservice with 62.40% market share (19978 customers), Zendesk Support with 14.97% market share (4793 customers), NICE inContact with 8.78% market share (2810 customers).

Technology

Market Share (Est.)

Customers

  • Freshservice

    62.40%

    19978

  • Zendesk Support

    14.97%

    4793

  • NICE inContact

    8.78%

    2810

  • Ticketmaster

    5.19%

    1663

  • HappyFox Help Desk

    3.65%

    1170

  • Others

    5.00%

    1601

  • Help Desk And Ticketing Customers by Employee Size

    The majority of Help Desk And Ticketing category falls in the company size of 100 - 249 employees (10334 companies), 20 - 49 employees (9397 companies), 0 - 9 employees (9019 companies).

    Employee Size

    Help Desk And Ticketing Customers by Geography

    Companies using Help Desk And Ticketing technology software are majorly from the United States with 27323 (68.11%), United Kingdom with 3880 (9.67%), Canada with 2159 (5.38%) customers respectively.

    Customers

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    Help Desk And Ticketing Customers by Industry

    Top industries that use Help Desk And Ticketing for Managed Services (843), Cloud Services (651), Education (567).

    Customers

    Market Share for Top Help Desk And Ticketing Technologies

    Analyze the market share of popular Help Desk And Ticketing technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshservice1997862.40
    2Zendesk Support479314.97
    3NICE inContact28108.78
    4Ticketmaster16635.19
    5HappyFox Help Desk11703.65
    6Symantec ServiceDesk8122.54
    7EZPro Service Management2210.69
    8Ivanti Service Desk2110.66
    9SeatGeek1140.36
    10Vision Helpdesk450.14
    11Oracle PeopleSoft HelpDesk370.12
    12SureHelp280.09
    13NetSupport ServiceDesk180.06
    14Oracle Siebel HelpDesk170.05
    15Seraph140.04
    16NTR Cloud110.03
    17Netomi90.03
    18atSpoke90.03
    19Trakdesk80.02
    20WonderDesk80.02
    21Aegis Help Desk60.02
    22Tele-Support HelpDesk40.01
    23IGTech36540.01
    24ServiceTonic40.01
    25GS/HelpDesk40.01
    26VI Service Desk40.01
    27Chime for Lync30.01
    28webMethods AgileApps30.01
    29Online Dispute Resolution powered by Modria30.01
    30ACANOTION Help Desk20.01
    31RSTickets!Pro20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Help Desk And Ticketing software market leaders?

    Top leaders in the category for Help Desk And Ticketing software are Freshservice, Zendesk Support, NICE inContact. Here, you can view a full list of Help Desk And Ticketing tools in the market.

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    How many companies use Help Desk And Ticketing software these days?

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    Which company has the most significant market share in the Help Desk And Ticketing software space?

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    What are the top industries that usually use Help Desk And Ticketing softwares?

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    Popular Comparisons

    Freshservice vs Zendesk Support

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