Help Desk And Ticketing

Gain market share and customer base information about the top Help Desk And Ticketing software. Check out our list of Help Desk And Ticketing Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

25942

Companies

590

Movements

Categories related to Help Desk And Ticketing

Top 5 Help Desk And Ticketing technologies in 2023

Over 25,942 companies are using Help Desk And Ticketing tools. Freshservice with 54.31% market share (14,089 customers), Zendesk Support with 16.46% market share (4,271 customers), NICE inContact with 14.71% market share (3,816 customers),

Freshservice

54.31 %

Market Share

14089

Customers
Zendesk Support

16.46 %

Market Share

4271

Customers
NICE inContact

14.71 %

Market Share

3816

Customers
HappyFox Help Desk

5.13 %

Market Share

1331

Customers
Symantec ServiceDesk

4.70 %

Market Share

1219

Customers
Others

4.69 %

Market Share

1216

Customers

Help Desk And Ticketing Customers by Employee Size

The majority of Help Desk And Ticketing category falls in the company size of 0 - 9 employees (9,153 companies), 20 - 49 employees (8,272 companies), 100 - 249 employees (6,790 companies).

Help Desk And Ticketing Customers by Geography

Companies using Help Desk And Ticketing technology software are majorly from the United States with 24,646 (69.31%), United Kingdom with 3,356 (9.44%), Canada with 1,681 (4.73%) customers respectively.

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Help Desk And Ticketing Customers by Industry

Top industries that use Help Desk And Ticketing for Technology (11,926), Professional Services (11,018), Retail and CPG (4,247).

Market Share for Top Help Desk And Ticketing Technologies

Analyze the market share of popular Help Desk And Ticketing technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Freshservice	14089	54.31 (%)
2	Zendesk Support	4271	16.46 (%)
3	NICE inContact	3816	14.71 (%)
4	HappyFox Help Desk	1331	5.13 (%)
5	Symantec ServiceDesk	1219	4.70 (%)
6	Ivanti Service Desk	331	1.28 (%)
7	EZPro Service Management	254	0.98 (%)
8	Im OnCall	118	0.45 (%)
9	SupportDesk	91	0.35 (%)
10	Vision Helpdesk	59	0.23 (%)
11	Oracle PeopleSoft HelpDesk	50	0.19 (%)
12	SureHelp	38	0.15 (%)
13	Elementool Help Desk	35	0.13 (%)
14	ServiceTonic	31	0.12 (%)
15	Remote Support Software	29	0.11 (%)
16	Oracle Siebel HelpDesk	26	0.10 (%)
17	Netomi	25	0.10 (%)
18	NTR Cloud	20	0.08 (%)
19	Trakdesk	16	0.06 (%)
20	NetSupport ServiceDesk	13	0.05 (%)
21	WonderDesk	12	0.05 (%)
22	atSpoke	9	0.03 (%)
23	VI Service Desk	8	0.03 (%)
24	Aegis Help Desk	7	0.03 (%)
25	Tele-Support HelpDesk	7	0.03 (%)
26	IGTech365	7	0.03 (%)
27	GS/HelpDesk	6	0.02 (%)
28	RSTickets!Pro	5	0.02 (%)
29	ACANOTION Help Desk	4	0.02 (%)
30	webMethods AgileApps	4	0.02 (%)
31	Desklance System	3	0.01 (%)
32	Helpdesk Office	2	0.01 (%)
33	Seraph	2	0.01 (%)
34	iHelpdesk	2	0.01 (%)
35	Chime for Lync	2	0.01 (%)

Technology	Market share
Freshservice	54.31 (%)
Zendesk Support	16.46 (%)
NICE inContact	14.71 (%)
HappyFox Help Desk	5.13 (%)
Symantec ServiceDesk	4.70 (%)
Ivanti Service Desk	1.28 (%)
EZPro Service Management	0.98 (%)
Im OnCall	0.45 (%)
SupportDesk	0.35 (%)
Vision Helpdesk	0.23 (%)
Oracle PeopleSoft HelpDesk	0.19 (%)
SureHelp	0.15 (%)
Elementool Help Desk	0.13 (%)
ServiceTonic	0.12 (%)
Remote Support Software	0.11 (%)
Oracle Siebel HelpDesk	0.10 (%)
Netomi	0.10 (%)
NTR Cloud	0.08 (%)
Trakdesk	0.06 (%)
NetSupport ServiceDesk	0.05 (%)
WonderDesk	0.05 (%)
atSpoke	0.03 (%)
VI Service Desk	0.03 (%)
Aegis Help Desk	0.03 (%)
Tele-Support HelpDesk	0.03 (%)
IGTech365	0.03 (%)
GS/HelpDesk	0.02 (%)
RSTickets!Pro	0.02 (%)
ACANOTION Help Desk	0.02 (%)
webMethods AgileApps	0.02 (%)
Desklance System	0.01 (%)
Helpdesk Office	0.01 (%)
Seraph	0.01 (%)
iHelpdesk	0.01 (%)
Chime for Lync	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Help Desk And Ticketing software market leaders?

Top leaders in the category for Help Desk And Ticketing software are Freshservice, Zendesk Support, NICE inContact. Here, you can view a full list of Help Desk And Ticketing tools in the market.

How many companies use Help Desk And Ticketing software these days?

Around the world in 2023, over 42,454 companies are currently using one or more Help Desk And Ticketing software. Out of these, there are 24,646 companies using Help Desk And Ticketing tools that are originally from the United States .

Which company has the most significant market share in the Help Desk And Ticketing software space?

The top few companies that have the most significant market share in the Help Desk And Ticketing space are Freshservice with 54.31 % of market share, and Zendesk Support with 16.46 % of market share and NICE inContact with 14.71 % of market share . Check for other Help Desk And Ticketing technologies market share here.