Question 1

What are the different markets in which
        Genesys PureCloud and
        Five9 compete against each other?

Accepted Answer

Genesys PureCloud and
        Five9 compete against each other in
        the Auto Dialer, Communication, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Five9 compare in the
        Fax Server market?

Accepted Answer

In the Fax Server market,
        Genesys PureCloud has a
        22.26%
        market share in comparison to
        Five9’s
        21.17%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Fax Server category, while
        Five9 holds the
        3rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Five9 in the
        Fax Server segment?

Accepted Answer

Genesys PureCloud has
        3,788 customers and
        Five9 has
        3,602 customers in the
        Fax Server
        segment. Genesys PureCloud has
        186 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Five9 has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Five9 has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Five9

Comparing the market share of Genesys PureCloud and Five9

Compare Genesys PureCloud vs Five9 customers by geography

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