Question 1

What are the different markets in which
        Freshdesk and
        Nice.Chat compete against each other?

Accepted Answer

Freshdesk and
        Nice.Chat compete against each other in
        the Customer Support Services, Contact Center, Customer Experience, Knowledge Management, Live Chat.

Question 2

How does the market share of
        Freshdesk
        and Nice.Chat compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.98%
        market share in comparison to
        Nice.Chat’s
        0.01%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Nice.Chat holds the
        51st spot.

Question 3

How many customers are acquired by
        Freshdesk and
        Nice.Chat in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        119,600 customers and
        Nice.Chat has
        9 customers in the
        Customer Support Services
        segment. Freshdesk has
        119591 more customers than
        Nice.Chat in this category.

Question 4

What are the countries in which
        Freshdesk and
        Nice.Chat has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
Nice.Chat has more customers in United States, Ukraine and Czech Republic.

Freshdesk Vs Nice.Chat : In-Depth Comparison

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Comparing the customer bases of Freshdesk and Nice.Chat

Comparing the market share of Freshdesk and Nice.Chat

Compare Freshdesk vs Nice.Chat customers by geography

Customer Movements for this month

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