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Microsoft Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consist...Read more

Customer Support Services
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Market Share of Microsoft Dynamics 365 for Customer Service

Current Customer(s)

1304

Market Share (Est.)

0.66%

Ranking

#3

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 94.57%, Chaport Live Chat with 0.94%, Agent.ai with 0.64% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Freshdesk18612094.57%Microsoft Dynamics 365 for Customer Service vs Freshdesk
Chaport Live Chat18540.94%Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat
Agent.ai12600.64%Microsoft Dynamics 365 for Customer Service vs Agent.ai
OwnerListens10070.51%Microsoft Dynamics 365 for Customer Service vs OwnerListens
HelpSite7820.40%Microsoft Dynamics 365 for Customer Service vs HelpSite
ManageEngine ServiceDesk Plus5760.29%Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus
Salesforce Desk.com4150.21%Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
Boomtown3120.16%Microsoft Dynamics 365 for Customer Service vs Boomtown
Dovetail2800.14%Microsoft Dynamics 365 for Customer Service vs Dovetail
Amelia2740.14%Microsoft Dynamics 365 for Customer Service vs Amelia
WebsiteAlive2410.12%Microsoft Dynamics 365 for Customer Service vs WebsiteAlive
Shipup2410.12%Microsoft Dynamics 365 for Customer Service vs Shipup
Upscope1970.10%Microsoft Dynamics 365 for Customer Service vs Upscope
Guru1940.10%Microsoft Dynamics 365 for Customer Service vs Guru
Solvvy1930.10%Microsoft Dynamics 365 for Customer Service vs Solvvy
Live Chat Monitoring1800.09%Microsoft Dynamics 365 for Customer Service vs Live Chat Monitoring
Next IT1770.09%Microsoft Dynamics 365 for Customer Service vs Next IT
Textline1720.09%Microsoft Dynamics 365 for Customer Service vs Textline
Cyara1230.06%Microsoft Dynamics 365 for Customer Service vs Cyara
WORK[etc]1070.05%Microsoft Dynamics 365 for Customer Service vs WORK[etc]
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Popular Comparisons

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 94.57%, Chaport Live Chat with 0.94%, Agent.ai with 0.64% market share.

Microsoft Dynamics 365 for Customer Service vs Freshdesk

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Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat

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Microsoft Dynamics 365 for Customer Service vs Agent.ai

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Microsoft Dynamics 365 for Customer Service vs OwnerListens

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Microsoft Dynamics 365 for Customer Service vs HelpSite

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Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus

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Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com

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Microsoft Dynamics 365 for Customer Service vs Boomtown

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Customers of Microsoft Dynamics 365 for Customer Service

Around the world in 2025, over 1304 companies have started using Microsoft Dynamics 365 for Customer Service as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Climate Ready Aberdeenshire10,000+AberdeenScotlandUnited Kingdom
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IBM10,000+ArmonkNew YorkUnited States
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Lenovo10,000+BeijingBeijingPeople's Republic of China
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Aflac10,000+ColumbusGeorgiaUnited States
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Rockwool10,000+CopenhagenCapital RegionDenmark
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Malabar Gold & Diamonds10,000+KozhikodeKeralaIndia
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Scotiabank - Global Banking & Markets10,000+TorontoOntarioCanada
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International Workplace Group Plc10,000+ZugZugSwitzerland
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Global Enterpirse Holding10,000+Las VegasNevadaUnited States
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Kongsberg10,000+KongsbergBuskerudNorway
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Microsoft Dynamics 365 for Customer Service Customers by Products and Services

The top three products and services offering customers that use Microsoft Dynamics 365 for Customer Service for Customer Support Services are Crm (52), Consulting (46), Cloud Services (45).

Customers

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Microsoft Dynamics 365 for Customer Service Customers by Employee Size

The majority of Microsoft Dynamics 365 for Customer Service's customers for the customer-support category fall in the company size of 100 - 249 employees (263 companies), 1,000 - 4,999 employees (263 companies), 10,000+ employees (196 companies).

Employee Size

Microsoft Dynamics 365 for Customer Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 for Customer Service for customer-support are the United States with 501(48.59%), United Kingdom with 163(15.81%), Canada with 92(8.92%) customers respectively.

Customers

Employees of Microsoft Dynamics 365 for Customer Service

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Also see other Products/Services by Microsoft Dynamics 365 for Customer Service in:

Customer Support Services
Self Service Support

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 for Customer Service competitors?

Microsoft Dynamics 365 for Customer Service’s Top competitors in the customer-support category are Freshdesk, Chaport Live Chat, Agent.ai. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs Freshdesk Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat Microsoft Dynamics 365 for Customer Service vs Agent.ai.

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What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?

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What is Microsoft Dynamics 365 for Customer Service market share in the customer-support?

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What are the top countries that use Microsoft Dynamics 365 for Customer Service?

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What are the top industries that use Microsoft Dynamics 365 for Customer Service?

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