Microsoft Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consistency and personalization customers expect.

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 83.55%, Assist AI with 4.14%, Wise with 2.49% market share.

Technology Domains Market Share Versus page
Freshdesk 107477 83.55% Microsoft Dynamics 365 for Customer Service vs Freshdesk
Assist AI 5327 4.14% Microsoft Dynamics 365 for Customer Service vs Assist AI
Wise 3208 2.49% Microsoft Dynamics 365 for Customer Service vs Wise
Service 2037 1.58% Microsoft Dynamics 365 for Customer Service vs Service
Chaport Live Chat 1194 0.93% Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat
Solvvy 942 0.73% Microsoft Dynamics 365 for Customer Service vs Solvvy
Onestop 790 0.61% Microsoft Dynamics 365 for Customer Service vs Onestop
WebsiteAlive 597 0.46% Microsoft Dynamics 365 for Customer Service vs WebsiteAlive
Salesforce Desk.com 585 0.45% Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
Kommunicate 433 0.34% Microsoft Dynamics 365 for Customer Service vs Kommunicate
Boomtown 429 0.33% Microsoft Dynamics 365 for Customer Service vs Boomtown
ManageEngine ServiceDesk Plus 406 0.32% Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus
Influx 362 0.28% Microsoft Dynamics 365 for Customer Service vs Influx
Live Chat Monitoring 334 0.26% Microsoft Dynamics 365 for Customer Service vs Live Chat Monitoring
Shipup 289 0.22% Microsoft Dynamics 365 for Customer Service vs Shipup
Amelia 226 0.18% Microsoft Dynamics 365 for Customer Service vs Amelia
HelpSite 210 0.16% Microsoft Dynamics 365 for Customer Service vs HelpSite
Upscope 206 0.16% Microsoft Dynamics 365 for Customer Service vs Upscope
tuul 197 0.15% Microsoft Dynamics 365 for Customer Service vs tuul
Agent.ai 188 0.15% Microsoft Dynamics 365 for Customer Service vs Agent.ai

Customers of Microsoft Dynamics 365 for Customer Service

Around the world in 2023, over 1012 companies have started using Microsoft Dynamics 365 for Customer Service as Customer Support Services tool.

Customers Employee Range City Region Country Social Links
Musgrave 10,000+ Cork Munster Ireland
Microsoft Corporation 10,000+ Redmond Washington United States
Aberdeenshire Council 5,000 - 9,999 Aberdeen Scotland United Kingdom
Empired 1,000 - 4,999 Perth Western Australia Australia
Neoris 1,000 - 4,999 Monterrey Nuevo Leon Mexico
Envista 500 - 999 Carmel Indiana United States
SAGlobal 500 - 999 Seattle Washington United States
Pythagoras Communications 100 - 249 Maidenhead England United Kingdom
Cleversoft GmbH 100 - 249 Munich Bavaria Germany
TEKenable 50 - 99 Dublin Leinster Ireland

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Microsoft Dynamics 365 for Customer Service Customers by Industry

The three top industries that use Microsoft Dynamics 365 for Customer Service for Customer Support Services are Consulting (42), Recruitment (41), Cloud (39).

Microsoft Dynamics 365 for Customer Service Customers by Employee Size

The majority of Microsoft Dynamics 365 for Customer Service’s customers for the customer-support category fall in the company size of 1,000 - 4,999 employees (195 companies), 100 - 249 employees (179 companies), 20 - 49 employees (154 companies).

Microsoft Dynamics 365 for Customer Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 for Customer Service for customer-support are the United States with 492(45.77%), United Kingdom with 131(12.19%), Canada with 84(7.81%) customers respectively.

Employees of Microsoft Dynamics 365 for Customer Service

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FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 for Customer Service competitors?

Microsoft Dynamics 365 for Customer Service’s Top competitors in the customer-support category are Freshdesk, Assist AI, Wise. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet.You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs Freshdesk Microsoft Dynamics 365 for Customer Service vs Assist AI Microsoft Dynamics 365 for Customer Service vs Wise .

What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?

The majority of Microsoft Dynamics 365 for Customer Service’s customers for the customer-support category fall in the company size of 1,000 - 4,999 employees (195 companies), 100 - 249 employees (179 companies), 20 - 49 employees (154 companies). You can view a distribution chart of Microsoft Dynamics 365 for Customer Service customers by company size here.

What is Microsoft Dynamics 365 for Customer Service market share in the customer-support?

Microsoft Dynamics 365 for Customer Service has market share of 0.84% in customer-support market. Microsoft Dynamics 365 for Customer Service competes with 67 competitor tools in customer-support category. The top alternatives for Microsoft Dynamics 365 for Customer Service customer-support tool are Freshdesk with 83.55%, Assist AI with 4.14%, Wise with 2.49% market share.

What are the top industries that use Microsoft Dynamics 365 for Customer Service?

Top industries that use Microsoft Dynamics 365 for Customer Service for customer-support are Consulting (42), Recruitment (41), Cloud (39).

What are the top countries that use Microsoft Dynamics 365 for Customer Service?

Around the world in 2023, over 1012 companies have started using Microsoft Dynamics 365 for Customer Service as customer-support tool. Companies using Microsoft Dynamics 365 for Customer Service for customer-support are majorly from United States with 492 customers. 45.77% of Microsoft Dynamics 365 for Customer Service customers are from the United States. Other top countries using Microsoft Dynamics 365 for Customer Service are United Kingdom and Canada with 131(12.19%) and 84(7.81%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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