Question 1

What are the different markets in which
        Live Chat Monitoring and
        Next IT compete against each other?

Accepted Answer

Live Chat Monitoring and
        Next IT compete against each other in
        the Customer Support Services, Help Desk And Ticketing.

Question 2

How does the market share of
        Live Chat Monitoring
        and Next IT compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Live Chat Monitoring has a
        0.21%
        market share in comparison to
        Next IT’s
        0.19%.
        Since it has a better market share coverage,
        Live Chat Monitoring holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Next IT holds the
        15th spot.

Question 3

How many customers are acquired by
        Live Chat Monitoring and
        Next IT in the
        Customer Support Services segment?

Accepted Answer

Live Chat Monitoring has
        285 customers and
        Next IT has
        253 customers in the
        Customer Support Services
        segment. Live Chat Monitoring has
        32 more customers than
        Next IT in this category.

Question 4

What are the countries in which
        Live Chat Monitoring and
        Next IT has more customers?

Accepted Answer

Live Chat Monitoring has more customers in Australia, United States and United Kingdom.
Next IT has more customers in United States, United Kingdom and Canada.

Live Chat Monitoring Vs Next IT : In-Depth Comparison

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Comparing the customer bases of Live Chat Monitoring and Next IT

Comparing the market share of Live Chat Monitoring and Next IT

Compare Live Chat Monitoring vs Next IT customers by geography

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