Question 1

What are the different markets in which
        Live Chat Monitoring and
        Eptica compete against each other?

Accepted Answer

Live Chat Monitoring and
        Eptica compete against each other in
        the Customer Support Services, Live Chat, Self Service Support.

Question 2

How does the market share of
        Live Chat Monitoring
        and Eptica compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Live Chat Monitoring has a
        0.21%
        market share in comparison to
        Eptica’s
        0.01%.
        Since it has a better market share coverage,
        Live Chat Monitoring holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Eptica holds the
        52nd spot.

Question 3

How many customers are acquired by
        Live Chat Monitoring and
        Eptica in the
        Customer Support Services segment?

Accepted Answer

Live Chat Monitoring has
        275 customers and
        Eptica has
        7 customers in the
        Customer Support Services
        segment. Live Chat Monitoring has
        268 more customers than
        Eptica in this category.

Question 4

What are the countries in which
        Live Chat Monitoring and
        Eptica has more customers?

Accepted Answer

Live Chat Monitoring has more customers in Australia, United States and United Kingdom.
Eptica has more customers in United States, France and Germany.

Live Chat Monitoring Vs Eptica : In-Depth Comparison

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Comparing the customer bases of Live Chat Monitoring and Eptica

Comparing the market share of Live Chat Monitoring and Eptica

Compare Live Chat Monitoring vs Eptica customers by geography

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