ServiceNow Customer Service Management
ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communicat...Read more
Market Share of ServiceNow Customer Service Management
Current Customer(s)
1691
Market Share (Est.)
9.06%
Ranking
#2
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 75.55%, Forethought with 6.10%, Microsoft Dynamics 365 Field Service with 2.60% market share.
Popular Comparisons
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 75.55%, Forethought with 6.10%, Microsoft Dynamics 365 Field Service with 2.60% market share.
ServiceNow Customer Service Management vs Salesforce Service Cloud
ServiceNow Customer Service Management vs Forethought
ServiceNow Customer Service Management vs Microsoft Dynamics 365 Field Service
ServiceNow Customer Service Management vs SAP Service Cloud
ServiceNow Customer Service Management vs Clarity SDM
ServiceNow Customer Service Management vs nService
ServiceNow Customer Service Management vs Cresta
ServiceNow Customer Service Management vs Clarabridge Engage
Customers of ServiceNow Customer Service Management
Around the world in 2024, over 1691 companies have started using ServiceNow Customer Service Management as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Phillips 66 Company | 10,000+ | Houston | Texas | United States |    |
| Softbank | 10,000+ | Tokyo | Tokyo | Japan |  |
| Lumen Technologies (fmr CenturyLink) | 10,000+ | Monroe | Louisiana | United States | |
| The University Of Texas At Austin | 10,000+ | Austin | Texas | United States | |
| Baxter International, Inc. | 10,000+ | Deerfield | Illinois | United States | |
| 7-Eleven | 10,000+ | Irving | Texas | United States | |
| Texas Instruments Incorporated | 10,000+ | Dallas | Texas | United States | |
| HonorHealth | 10,000+ | Scottsdale | Arizona | United States | |
| Phillips 66 | 10,000+ | Houston | Texas | United States | |
| Montgomery County Public Schools | 10,000+ | Rockville | Maryland | United States | |
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ServiceNow Customer Service Management Customers by Products and Services
The top three products and services offering customers that use ServiceNow Customer Service Management for Customer Support Services are Cloud Services (99), Consulting (87), Cybersecurity (86).
Customers
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ServiceNow Customer Service Management Customers by Employee Size
The majority of ServiceNow Customer Service Management's customers for the customer-support-services category fall in the company size of 10,000+ employees (262 companies), 100 - 249 employees (254 companies), 20 - 49 employees (246 companies).
Employee Size
ServiceNow Customer Service Management Customers by Geography
The top three geographies of ServiceNow Customer Service Management for customer-support-services are the United States with 883(60.44%), United Kingdom with 139(9.51%), India with 122(8.35%) customers respectively.
Customers
Employees of ServiceNow Customer Service Management
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FAQ
Find answers to the most often asked questions by users.
Who are the top ServiceNow Customer Service Management competitors?
ServiceNow Customer Service Management’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, Microsoft Dynamics 365 Field Service. You can view a full list of ServiceNow Customer Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ServiceNow Customer Service Management and 40,000 other technologies on the internet. You can also compare ServiceNow Customer Service Management and its feature with top competitors here : ServiceNow Customer Service Management vs Salesforce Service Cloud ServiceNow Customer Service Management vs Forethought ServiceNow Customer Service Management vs Microsoft Dynamics 365 Field Service.
What is ServiceNow Customer Service Management customer distribution based on company size?
What is ServiceNow Customer Service Management market share in the customer-support-services?
What are the top countries that use ServiceNow Customer Service Management?
What are the top industries that use ServiceNow Customer Service Management?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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