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SAP Service Cloud

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SAP Service Cloud is a cloud solution that helps organisations to orchestrate seamless service experiences to support customers throughout their entir...Read more

Customer Support Services
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Market Share of SAP Service Cloud

Current Customer(s)

1106

Market Share (Est.)

5.60%

Ranking

#4

Top Competitors and Alternatives of SAP Service Cloud

The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 59.24%, Forethought with 10.56%, ServiceNow Customer Service Management with 9.22% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Salesforce Service Cloud1170959.24%SAP Service Cloud vs Salesforce Service Cloud
Forethought208810.56%SAP Service Cloud vs Forethought
ServiceNow Customer Service Management18229.22%SAP Service Cloud vs ServiceNow Customer Service Management
Botmaker7763.93%SAP Service Cloud vs Botmaker
Microsoft Dynamics 365 Field Service7413.75%SAP Service Cloud vs Microsoft Dynamics 365 Field Service
Cresta5312.69%SAP Service Cloud vs Cresta
Clarity SDM5252.66%SAP Service Cloud vs Clarity SDM
nService1880.95%SAP Service Cloud vs nService
Micro Focus ZENworks Service Desk1020.52%SAP Service Cloud vs Micro Focus ZENworks Service Desk
Cognitive Virtual Assistant370.19%SAP Service Cloud vs Cognitive Virtual Assistant
AGI Self Service320.16%SAP Service Cloud vs AGI Self Service
Cisco Smart Net Total Care310.16%SAP Service Cloud vs Cisco Smart Net Total Care
Clarabridge Engage200.10%SAP Service Cloud vs Clarabridge Engage
ultimate.ai90.05%SAP Service Cloud vs ultimate.ai
luminjo70.04%SAP Service Cloud vs luminjo
AnswerChat60.03%SAP Service Cloud vs AnswerChat
Jobi60.03%SAP Service Cloud vs Jobi
Qelp60.03%SAP Service Cloud vs Qelp
WebSupport PRO50.03%SAP Service Cloud vs WebSupport PRO
Hippo Wiz - Screen Recorder50.03%SAP Service Cloud vs Hippo Wiz - Screen Recorder
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Popular Comparisons

Top Competitors and Alternatives of SAP Service Cloud

The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 59.24%, Forethought with 10.56%, ServiceNow Customer Service Management with 9.22% market share.

SAP Service Cloud vs Salesforce Service Cloud

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SAP Service Cloud vs Forethought

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SAP Service Cloud vs ServiceNow Customer Service Management

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SAP Service Cloud vs Botmaker

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SAP Service Cloud vs Microsoft Dynamics 365 Field Service

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SAP Service Cloud vs Cresta

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SAP Service Cloud vs Clarity SDM

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SAP Service Cloud vs nService

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Customers of SAP Service Cloud

Around the world in 2025, over 1106 companies have started using SAP Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
McDonald's10,000+ChicagoIllinoisUnited States
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General Electric10,000+BostonMassachusettsUnited States
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YASH Technologies10,000+HyderabadTelanganaIndia
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Swisscom10,000+BernBernSwitzerland
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Essity10,000+StockholmStockholmSweden
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Action10,000+Zwaagdijk-OostNorth HollandNetherlands
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CGI10,000+MontrealQuebecCanada
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Entergy Corporation10,000+New OrleansLouisianaUnited States
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Autodesk10,000+San FranciscoCaliforniaUnited States
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T-Mobile10,000+BellevueWashingtonUnited States
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SAP Service Cloud Customers by Products and Services

The top three products and services offering customers that use SAP Service Cloud for Customer Support Services are Cloud Services (56), Consulting (46), Digital Transformation (43).

Customers

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SAP Service Cloud Customers by Employee Size

The majority of SAP Service Cloud's customers for the customer-support-services category fall in the company size of 10,000+ employees (377 companies), 1,000 - 4,999 employees (224 companies), 100 - 249 employees (125 companies).

Employee Size

SAP Service Cloud Customers by Geography

The top three geographies of SAP Service Cloud for customer-support-services are the United States with 409(49.28%), Germany with 115(13.86%), United Kingdom with 69(8.31%) customers respectively.

Customers

Employees of SAP Service Cloud

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Also see other Products/Services by SAP Service Cloud in:

Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top SAP Service Cloud competitors?

SAP Service Cloud’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. You can view a full list of SAP Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SAP Service Cloud and 40,000 other technologies on the internet. You can also compare SAP Service Cloud and its feature with top competitors here : SAP Service Cloud vs Salesforce Service Cloud SAP Service Cloud vs Forethought SAP Service Cloud vs ServiceNow Customer Service Management.

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What is SAP Service Cloud customer distribution based on company size?

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What is SAP Service Cloud market share in the customer-support-services?

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What are the top countries that use SAP Service Cloud?

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What are the top industries that use SAP Service Cloud?

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