SAP Service Cloud
SAP Service Cloud is a cloud solution that helps organisations to orchestrate seamless service experiences to support customers throughout their entir...Read more
Market Share of SAP Service Cloud
Current Customer(s)
1100
Market Share (Est.)
5.37%
Ranking
#4
Top Competitors and Alternatives of SAP Service Cloud
The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 9.71%, ServiceNow Customer Service Management with 9.20% market share.
Popular Comparisons
Top Competitors and Alternatives of SAP Service Cloud
The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 9.71%, ServiceNow Customer Service Management with 9.20% market share.
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Customers of SAP Service Cloud
Around the world in 2025, over 1100 companies have started using SAP Service Cloud as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Schaeffler | 10,000+ | Herzogenaurach | Bavaria | Germany |     |
| Nvent | 10,000+ | Tucson | Arizona | United States | |
| Iron Mountain | 10,000+ | Portsmouth | New Hampshire | United States | |
| Smith & Nephew | 10,000+ | Watford | England | United Kingdom | |
| IBM | 10,000+ | Armonk | New York | United States | |
| Salesforce | 10,000+ | San Francisco | California | United States | |
| Capita | 10,000+ | London | England | United Kingdom | |
| General Electric | 10,000+ | Boston | Massachusetts | United States | |
| Dexco | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
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SAP Service Cloud Customers by Products and Services
The top three products and services offering customers that use SAP Service Cloud for Customer Support Services are Cloud Services (55), Consulting (49), Digital Transformation (40).
Customers
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SAP Service Cloud Customers by Employee Size
The majority of SAP Service Cloud's customers for the customer-support-services category fall in the company size of 10,000+ employees (378 companies), 1,000 - 4,999 employees (229 companies), 100 - 249 employees (112 companies).
Employee Size
SAP Service Cloud Customers by Geography
The top three geographies of SAP Service Cloud for customer-support-services are the United States with 417(50.24%), Germany with 117(14.10%), United Kingdom with 69(8.31%) customers respectively.
Customers
Employees of SAP Service Cloud
Also see other Products/Services by SAP Service Cloud in:
FAQ
Find answers to the most often asked questions by users.
Who are the top SAP Service Cloud competitors?
SAP Service Cloud’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. You can view a full list of SAP Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SAP Service Cloud and 40,000 other technologies on the internet. You can also compare SAP Service Cloud and its feature with top competitors here : SAP Service Cloud vs Salesforce Service Cloud SAP Service Cloud vs Forethought SAP Service Cloud vs ServiceNow Customer Service Management.
What is SAP Service Cloud customer distribution based on company size?
What is SAP Service Cloud market share in the customer-support-services?
What are the top countries that use SAP Service Cloud?
What are the top industries that use SAP Service Cloud?
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