Technologies / Salesforce Service Cloud Vs ServiceNow Customer Service Management

Last update : Mar 15 2023

Salesforce Service Cloud Vs ServiceNow Customer Service Management : In-Depth Comparison

Not sure if Salesforce Service Cloud, or ServiceNow Customer Service Management is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Salesforce Service Cloud and ServiceNow Customer Service Management compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Salesforce Service Cloud vs ServiceNow Customer Service Management customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Salesforce Service Cloud

Salesforce Service Cloud competes with other products in the Customer Support Services, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Knowledge Management categories. It has a market share in the Customer Support Services category, and Salesforce Service Cloud has 11149 customers in 101 countries.

ServiceNow Customer Service Management

ServiceNow Customer Service Management competes with other products in the Project Collaboration, categories. It has a market share in the Customer Support Services category, and ServiceNow Customer Service Management has 1226 customers in 46 countries.

Categories where Salesforce Service Cloud and ServiceNow Customer Service Management compete

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Comparing the customer bases of Salesforce Service Cloud and ServiceNow Customer Service Management

Comparing the customer bases of Salesforce Service Cloud and ServiceNow Customer Service Management, we can see that Salesforce Service Cloud has 11149 customer(s), while ServiceNow Customer Service Management has 1226 customer(s). In the Customer Support Services category, with 11149 customer(s) Salesforce Service Cloud stands at 1st place by ranking, while ServiceNow Customer Service Management with 1226 customer(s), is at the 2nd place.

Salesforce Service Cloud

1 st

11149 Customer

ServiceNow Customer Service Management

2 nd

1226 Customer

Compare Salesforce Service Cloud vs ServiceNow Customer Service Management customers by geography

Comparing Salesforce Service Cloud and ServiceNow Customer Service Management customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while ServiceNow Customer Service Management has more customers in United States , United Kingdom and India .

Salesforce Service Cloud

ServiceNow Customer Service Management

Customer Movements for this month

Gain actionable insights about the buying patterns of Salesforce Service Cloud vs ServiceNow Customer Service Management’s target audience.

Salesforce Service Cloud

ServiceNow Customer Service Management

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Salesforce Service Cloud and ServiceNow Customer Service Management compete against each other?

Salesforce Service Cloud and ServiceNow Customer Service Management compete against each other in the Customer Support Services, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat .

How does the market share of Salesforce Service Cloud and ServiceNow Customer Service Management compare in the Customer Support Services market?

In the Customer Support Services market, Salesforce Service Cloud has a 77.64% market share in comparison to ServiceNow Customer Service Management’s 8.54%. Since it has a better market share coverage, Salesforce Service Cloud holds the 1st spot in 6sense’s Market Share Ranking Index for the Customer Support Services category, while ServiceNow Customer Service Management holds the 2nd spot.

How many customers are acquired by Salesforce Service Cloud and ServiceNow Customer Service Management in the Customer Support Services segment?

Salesforce Service Cloud has 11149 customers and ServiceNow Customer Service Management has 1226 customers in the Customer Support Services segment. Salesforce Service Cloud has 9923 more customers than ServiceNow Customer Service Management in this category.

What are the countries in which Salesforce Service Cloud and ServiceNow Customer Service Management has more customers?

Salesforce Service Cloud has more customers in United States , United Kingdom and India .
ServiceNow Customer Service Management has more customers in United States , United Kingdom and India .

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