Technologies / Salesforce Service Cloud Vs SAP Service Cloud

Last update : Mar 15 2023

Salesforce Service Cloud Vs SAP Service Cloud : In-Depth Comparison

Not sure if Salesforce Service Cloud, or SAP Service Cloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Salesforce Service Cloud and SAP Service Cloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Salesforce Service Cloud vs SAP Service Cloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Salesforce Service Cloud

Salesforce Service Cloud competes with other products in the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Knowledge Management categories. It has a market share in the Customer Support Services category, and Salesforce Service Cloud has 11149 customers in 101 countries.

SAP Service Cloud

SAP Service Cloud competes with other products in the Project Collaboration, Customer Support Services, categories. It has a market share in the Customer Support Services category, and SAP Service Cloud has 415 customers in 37 countries.

Categories where Salesforce Service Cloud and SAP Service Cloud compete

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Comparing the customer bases of Salesforce Service Cloud and SAP Service Cloud

Comparing the customer bases of Salesforce Service Cloud and SAP Service Cloud, we can see that Salesforce Service Cloud has 11149 customer(s), while SAP Service Cloud has 415 customer(s). In the Customer Support Services category, with 11149 customer(s) Salesforce Service Cloud stands at 1st place by ranking, while SAP Service Cloud with 415 customer(s), is at the 3rd place.

Salesforce Service Cloud

1 st

11149 Customer

SAP Service Cloud

3 rd

415 Customer

Compare Salesforce Service Cloud vs SAP Service Cloud customers by geography

Comparing Salesforce Service Cloud and SAP Service Cloud customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while SAP Service Cloud has more customers in United States , Germany and United Kingdom .

Salesforce Service Cloud

SAP Service Cloud

Customer Movements for this month

Gain actionable insights about the buying patterns of Salesforce Service Cloud vs SAP Service Cloud’s target audience.

Salesforce Service Cloud

SAP Service Cloud

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Salesforce Service Cloud and SAP Service Cloud compete against each other?

Salesforce Service Cloud and SAP Service Cloud compete against each other in the Customer Support Services, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat .

How does the market share of Salesforce Service Cloud and SAP Service Cloud compare in the Customer Support Services market?

In the Customer Support Services market, Salesforce Service Cloud has a 77.64% market share in comparison to SAP Service Cloud’s 2.89%. Since it has a better market share coverage, Salesforce Service Cloud holds the 1st spot in 6sense’s Market Share Ranking Index for the Customer Support Services category, while SAP Service Cloud holds the 3rd spot.

How many customers are acquired by Salesforce Service Cloud and SAP Service Cloud in the Customer Support Services segment?

Salesforce Service Cloud has 11149 customers and SAP Service Cloud has 415 customers in the Customer Support Services segment. Salesforce Service Cloud has 10734 more customers than SAP Service Cloud in this category.

What are the countries in which Salesforce Service Cloud and SAP Service Cloud has more customers?

Salesforce Service Cloud has more customers in United States , United Kingdom and India .
SAP Service Cloud has more customers in United States , Germany and United Kingdom .

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