Salesforce Service Cloud Vs Cognitive Virtual Assistant : In-Depth Comparison

What are the different markets in which Salesforce Service Cloud and Cognitive Virtual Assistant compete against each other?

Salesforce Service Cloud and Cognitive Virtual Assistant compete against each other in the Customer Support Services, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat.

How does the market share of Salesforce Service Cloud and Cognitive Virtual Assistant compare in the Customer Support Services market?

In the Customer Support Services market, Salesforce Service Cloud has a 75.71% market share in comparison to Cognitive Virtual Assistant’s 0.20%. Since it has a better market share coverage, Salesforce Service Cloud holds the 1st spot in 6sense's Market Share Ranking Index for the Customer Support Services category, while Cognitive Virtual Assistant holds the 12th spot.

How many customers are acquired by Salesforce Service Cloud and Cognitive Virtual Assistant in the Customer Support Services segment?

Salesforce Service Cloud has 15,062 customers and Cognitive Virtual Assistant has 39 customers in the Customer Support Services segment. Salesforce Service Cloud has 15023 more customers than Cognitive Virtual Assistant in this category.

What are the countries in which Salesforce Service Cloud and Cognitive Virtual Assistant has more customers?

Salesforce Service Cloud has more customers in United States, United Kingdom and India.
Cognitive Virtual Assistant has more customers in United States, Singapore and Spain.