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Salesforce Service Cloud

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Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to prov...Read more

Customer Support Services
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Market Share of Salesforce Service Cloud

Current Customer(s)

12723

Market Share (Est.)

60.81%

Ranking

#1

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 10.34%, ServiceNow Customer Service Management with 9.04%, SAP Service Cloud with 5.20% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Forethought216410.34%Salesforce Service Cloud vs Forethought
ServiceNow Customer Service Management18929.04%Salesforce Service Cloud vs ServiceNow Customer Service Management
SAP Service Cloud10875.20%Salesforce Service Cloud vs SAP Service Cloud
Botmaker8123.88%Salesforce Service Cloud vs Botmaker
Microsoft Dynamics 365 Field Service7213.45%Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
Clarity SDM5202.49%Salesforce Service Cloud vs Clarity SDM
Cresta5192.48%Salesforce Service Cloud vs Cresta
nService1940.93%Salesforce Service Cloud vs nService
Micro Focus ZENworks Service Desk990.47%Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
AGI Self Service310.15%Salesforce Service Cloud vs AGI Self Service
Cisco Smart Net Total Care310.15%Salesforce Service Cloud vs Cisco Smart Net Total Care
Cognitive Virtual Assistant300.14%Salesforce Service Cloud vs Cognitive Virtual Assistant
Clarabridge Engage190.09%Salesforce Service Cloud vs Clarabridge Engage
ultimate.ai100.05%Salesforce Service Cloud vs ultimate.ai
luminjo100.05%Salesforce Service Cloud vs luminjo
AnswerChat80.04%Salesforce Service Cloud vs AnswerChat
WebSupport PRO80.04%Salesforce Service Cloud vs WebSupport PRO
SiteGlue70.03%Salesforce Service Cloud vs SiteGlue
Qelp70.03%Salesforce Service Cloud vs Qelp
Jobi60.03%Salesforce Service Cloud vs Jobi
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 10.34%, ServiceNow Customer Service Management with 9.04%, SAP Service Cloud with 5.20% market share.

Salesforce Service Cloud vs Forethought

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Salesforce Service Cloud vs ServiceNow Customer Service Management

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Salesforce Service Cloud vs SAP Service Cloud

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Salesforce Service Cloud vs Botmaker

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Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service

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Salesforce Service Cloud vs Clarity SDM

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Salesforce Service Cloud vs Cresta

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Salesforce Service Cloud vs nService

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12665 companies have started using Salesforce Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
City Of Toronto10,000+TorontoOntarioCanada
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Halfords10,000+RedditchEnglandUnited Kingdom
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Rite Aid10,000+PhiladelphiaPennsylvaniaUnited States
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ALLEN10,000+KotaRajasthanIndia
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The University Of Texas At Dallas10,000+RichardsonTexasUnited States
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Avinor10,000+OsloOsloNorway
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Danone10,000+BarcelonaCataloniaSpain
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Asian Paints10,000+MumbaiMaharashtraIndia
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Workday10,000+PleasantonCaliforniaUnited States
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Dell10,000+Round RockTexasUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Support Services are Salesforce (357), Crm (263), Digital Transformation (227).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-support-services category fall in the company size of 100 - 249 employees (2068 companies), 1,000 - 4,999 employees (2027 companies), 0 - 9 employees (1599 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-support-services are the United States with 5968(56.06%), United Kingdom with 1423(13.37%), Germany with 594(5.58%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Customer Engagement
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-support-services category are Forethought, ServiceNow Customer Service Management, SAP Service Cloud. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Forethought Salesforce Service Cloud vs ServiceNow Customer Service Management Salesforce Service Cloud vs SAP Service Cloud.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-support-services?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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