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Salesforce Service Cloud

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Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to prov...Read more

Customer Support Services
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Market Share of Salesforce Service Cloud

Current Customer(s)

7884

Market Share (Est.)

57.56%

Ranking

#1

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 14.92%, ServiceNow Customer Service Management with 9.02%, SAP Service Cloud with 4.75% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Forethought204414.92%Salesforce Service Cloud vs Forethought
ServiceNow Customer Service Management12369.02%Salesforce Service Cloud vs ServiceNow Customer Service Management
SAP Service Cloud6504.75%Salesforce Service Cloud vs SAP Service Cloud
Botmaker6474.72%Salesforce Service Cloud vs Botmaker
Microsoft Dynamics 365 Field Service4363.18%Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
Cresta2471.80%Salesforce Service Cloud vs Cresta
Clarity SDM2271.66%Salesforce Service Cloud vs Clarity SDM
nService1371.00%Salesforce Service Cloud vs nService
Micro Focus ZENworks Service Desk470.34%Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
Cognitive Virtual Assistant360.26%Salesforce Service Cloud vs Cognitive Virtual Assistant
AGI Self Service320.23%Salesforce Service Cloud vs AGI Self Service
Cisco Smart Net Total Care150.11%Salesforce Service Cloud vs Cisco Smart Net Total Care
Clarabridge Engage80.06%Salesforce Service Cloud vs Clarabridge Engage
luminjo70.05%Salesforce Service Cloud vs luminjo
AnswerChat60.04%Salesforce Service Cloud vs AnswerChat
Jobi60.04%Salesforce Service Cloud vs Jobi
Qelp60.04%Salesforce Service Cloud vs Qelp
Hippo Wiz - Screen Recorder50.04%Salesforce Service Cloud vs Hippo Wiz - Screen Recorder
WebSupport PRO50.04%Salesforce Service Cloud vs WebSupport PRO
NetSupport 24-740.03%Salesforce Service Cloud vs NetSupport 24-7
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 14.92%, ServiceNow Customer Service Management with 9.02%, SAP Service Cloud with 4.75% market share.

Salesforce Service Cloud vs Forethought

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Salesforce Service Cloud vs ServiceNow Customer Service Management

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Salesforce Service Cloud vs SAP Service Cloud

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Salesforce Service Cloud vs Botmaker

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Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service

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Salesforce Service Cloud vs Cresta

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Salesforce Service Cloud vs Clarity SDM

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Salesforce Service Cloud vs nService

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Customers of Salesforce Service Cloud

Around the world in 2025, over 7884 companies have started using Salesforce Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Purdue University10,000+West LafayetteIndianaUnited States
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Nissan USA10,000+FranklinTennesseeUnited States
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Universidad De Los Andes10,000+BogotaBogota D.C.Colombia
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LSE10,000+LondonEnglandUnited Kingdom
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University Of California, Riverside10,000+RiversideCaliforniaUnited States
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Yokogawa Electric Corporation10,000+MusashinoTokyoJapan
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Ricoh Company, Ltd.10,000+TokyoTokyoJapan
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Nestlé Health Science Italia10,000+SettalaLombardyItaly
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Villeroy & Boch10,000+MettlachSaarlandGermany
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ALDI Nord Group10,000+EssenNorth Rhine-WestphaliaGermany
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Support Services are Salesforce (226), Crm (171), Digital Transformation (141).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-support-services category fall in the company size of 100 - 249 employees (1487 companies), 1,000 - 4,999 employees (1196 companies), 20 - 49 employees (1062 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-support-services are the United States with 4189(63.85%), United Kingdom with 565(8.61%), Canada with 325(4.95%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Knowledge Management
Contact Center
Customer Experience
Customer Support Services
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-support-services category are Forethought, ServiceNow Customer Service Management, SAP Service Cloud. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Forethought Salesforce Service Cloud vs ServiceNow Customer Service Management Salesforce Service Cloud vs SAP Service Cloud.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-support-services?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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