Microsoft Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mob...ility to set up mobile workers for success when they're onsite with customers fixing issues. Read more

Top Competitors and Alternatives of Microsoft Dynamics 365 Field Service

The top three of Microsoft Dynamics 365 Field Service’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, ServiceNow Customer Service Management with 8.33%, Forethought with 3.19% market share.

Technology Domains Market Share Versus page
Salesforce Service Cloud 13925 78.15% Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud
ServiceNow Customer Service Management 1484 8.33% Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management
Forethought 569 3.19% Microsoft Dynamics 365 Field Service vs Forethought
SAP Service Cloud 528 2.96% Microsoft Dynamics 365 Field Service vs SAP Service Cloud
Clarity SDM 355 1.99% Microsoft Dynamics 365 Field Service vs Clarity SDM
Clarabridge Engage 90 0.51% Microsoft Dynamics 365 Field Service vs Clarabridge Engage
Micro Focus ZENworks Service Desk 70 0.39% Microsoft Dynamics 365 Field Service vs Micro Focus ZENworks Service Desk
Cresta 56 0.31% Microsoft Dynamics 365 Field Service vs Cresta
nService 48 0.27% Microsoft Dynamics 365 Field Service vs nService
Cognitive Virtual Assistant 39 0.22% Microsoft Dynamics 365 Field Service vs Cognitive Virtual Assistant
AlwaySupport 38 0.21% Microsoft Dynamics 365 Field Service vs AlwaySupport
ultimate.ai 37 0.21% Microsoft Dynamics 365 Field Service vs ultimate.ai
RenewityRMA 35 0.20% Microsoft Dynamics 365 Field Service vs RenewityRMA
AGI Self Service 29 0.16% Microsoft Dynamics 365 Field Service vs AGI Self Service
Cisco Smart Net Total Care 27 0.15% Microsoft Dynamics 365 Field Service vs Cisco Smart Net Total Care
SiteGlue 10 0.06% Microsoft Dynamics 365 Field Service vs SiteGlue
Jobi 8 0.04% Microsoft Dynamics 365 Field Service vs Jobi
luminjo 7 0.04% Microsoft Dynamics 365 Field Service vs luminjo
Qelp 7 0.04% Microsoft Dynamics 365 Field Service vs Qelp
NetSupport 24-7 6 0.03% Microsoft Dynamics 365 Field Service vs NetSupport 24-7

    Customers of Microsoft Dynamics 365 Field Service

    Around the world in 2023, over 390 companies have started using Microsoft Dynamics 365 Field Service as Customer Support Services tool.

    Customers Employee Range City Region Country Social Links
    Capgemini SA 10,000+ Paris Ile-de-france France
    Microsoft Corporation 10,000+ Redmond Washington United States
    Avanade 10,000+ Seattle Washington United States
    Ernst & Young 10,000+ London England United Kingdom
    Downer EDI Ltd 10,000+ North Ryde New South Wales Australia
    LifeLabs 5,000 - 9,999 Toronto Ontario Canada
    Tassal Group 1,000 - 4,999 Hobart Tasmania Australia
    Crowe 1,000 - 4,999 Chicago Illinois United States
    Fluiconnecto Oy 1,000 - 4,999 Rotterdam South Holland Netherlands
    PRODWARE 1,000 - 4,999 Paris Ile-de-france France

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    Microsoft Dynamics 365 Field Service Customers by Industry

    The three top industries that use Microsoft Dynamics 365 Field Service for Customer Support Services are Consulting (24), Cloud (23), Crm (23).

    Microsoft Dynamics 365 Field Service Customers by Employee Size

    The majority of Microsoft Dynamics 365 Field Service’s customers for the customer-support-services category fall in the company size of 100 - 249 employees (71 companies), 20 - 49 employees (64 companies), 1,000 - 4,999 employees (63 companies).

    Microsoft Dynamics 365 Field Service Customers by Geography

    The top three geographies of Microsoft Dynamics 365 Field Service for customer-support-services are the United States with 165(39.66%), United Kingdom with 43(10.34%), India with 28(6.73%) customers respectively.

    Employees of Microsoft Dynamics 365 Field Service

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Microsoft Dynamics 365 Field Service competitors?

    Microsoft Dynamics 365 Field Service’s Top competitors in the customer-support-services category are Salesforce Service Cloud, ServiceNow Customer Service Management, Forethought. You can view a full list of Microsoft Dynamics 365 Field Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 Field Service and 40,000 other technologies on the internet.You can also compare Microsoft Dynamics 365 Field Service and its feature with top competitors here : Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management Microsoft Dynamics 365 Field Service vs Forethought .

    What is Microsoft Dynamics 365 Field Service customer distribution based on company size?

    The majority of Microsoft Dynamics 365 Field Service’s customers for the customer-support-services category fall in the company size of 100 - 249 employees (71 companies), 20 - 49 employees (64 companies), 1,000 - 4,999 employees (63 companies). You can view a distribution chart of Microsoft Dynamics 365 Field Service customers by company size here.

    What is Microsoft Dynamics 365 Field Service market share in the customer-support-services?

    Microsoft Dynamics 365 Field Service has market share of 2.33% in customer-support-services market. Microsoft Dynamics 365 Field Service competes with 29 competitor tools in customer-support-services category. The top alternatives for Microsoft Dynamics 365 Field Service customer-support-services tool are Salesforce Service Cloud with 78.15%, ServiceNow Customer Service Management with 8.33%, Forethought with 3.19% market share.

    What are the top industries that use Microsoft Dynamics 365 Field Service?

    Top industries that use Microsoft Dynamics 365 Field Service for customer-support-services are Consulting (24), Cloud (23), Crm (23).

    What are the top countries that use Microsoft Dynamics 365 Field Service?

    Around the world in 2023, over 390 companies have started using Microsoft Dynamics 365 Field Service as customer-support-services tool. Companies using Microsoft Dynamics 365 Field Service for customer-support-services are majorly from United States with 165 customers. 39.66% of Microsoft Dynamics 365 Field Service customers are from the United States. Other top countries using Microsoft Dynamics 365 Field Service are United Kingdom and India with 43(10.34%) and 28(6.73%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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