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Microsoft Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines w...Read more

Customer Support Services
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Market Share of Microsoft Dynamics 365 Field Service

Current Customer(s)

736

Market Share (Est.)

3.46%

Ranking

#6

Top Competitors and Alternatives of Microsoft Dynamics 365 Field Service

The top three of Microsoft Dynamics 365 Field Service’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 10.50%, ServiceNow Customer Service Management with 9.04% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Salesforce Service Cloud1293460.74%Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud
Forethought223610.50%Microsoft Dynamics 365 Field Service vs Forethought
ServiceNow Customer Service Management19269.04%Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management
SAP Service Cloud11095.21%Microsoft Dynamics 365 Field Service vs SAP Service Cloud
Botmaker8223.86%Microsoft Dynamics 365 Field Service vs Botmaker
Cresta5242.46%Microsoft Dynamics 365 Field Service vs Cresta
Clarity SDM5222.45%Microsoft Dynamics 365 Field Service vs Clarity SDM
nService1940.91%Microsoft Dynamics 365 Field Service vs nService
Micro Focus ZENworks Service Desk990.46%Microsoft Dynamics 365 Field Service vs Micro Focus ZENworks Service Desk
AGI Self Service320.15%Microsoft Dynamics 365 Field Service vs AGI Self Service
Cisco Smart Net Total Care310.15%Microsoft Dynamics 365 Field Service vs Cisco Smart Net Total Care
Cognitive Virtual Assistant310.15%Microsoft Dynamics 365 Field Service vs Cognitive Virtual Assistant
Clarabridge Engage200.09%Microsoft Dynamics 365 Field Service vs Clarabridge Engage
ultimate.ai100.05%Microsoft Dynamics 365 Field Service vs ultimate.ai
luminjo100.05%Microsoft Dynamics 365 Field Service vs luminjo
AnswerChat80.04%Microsoft Dynamics 365 Field Service vs AnswerChat
WebSupport PRO80.04%Microsoft Dynamics 365 Field Service vs WebSupport PRO
SiteGlue70.03%Microsoft Dynamics 365 Field Service vs SiteGlue
Qelp70.03%Microsoft Dynamics 365 Field Service vs Qelp
Jobi60.03%Microsoft Dynamics 365 Field Service vs Jobi
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Popular Comparisons

Top Competitors and Alternatives of Microsoft Dynamics 365 Field Service

The top three of Microsoft Dynamics 365 Field Service’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 10.50%, ServiceNow Customer Service Management with 9.04% market share.

Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud

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Microsoft Dynamics 365 Field Service vs Forethought

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Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management

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Microsoft Dynamics 365 Field Service vs SAP Service Cloud

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Microsoft Dynamics 365 Field Service vs Botmaker

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Microsoft Dynamics 365 Field Service vs Cresta

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Microsoft Dynamics 365 Field Service vs Clarity SDM

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Microsoft Dynamics 365 Field Service vs nService

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Customers of Microsoft Dynamics 365 Field Service

Around the world in 2025, over 736 companies have started using Microsoft Dynamics 365 Field Service as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Metso10,000+EspooUusimaaFinland
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Bridgestone Americas10,000+NashvilleTennesseeUnited States
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IBM10,000+ArmonkNew YorkUnited States
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Capita10,000+LondonEnglandUnited Kingdom
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Oracle Corporation10,000+AustinTexasUnited States
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Kiwa10,000+RijswijkSouth HollandNetherlands
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Minsait10,000+AlcobendasMadridSpain
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The Global Leaders10,000+GreenwichConnecticutUnited States
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PayPal10,000+San JoseCaliforniaUnited States
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Exxon Mobil Corporation10,000+SpringTexasUnited States
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Microsoft Dynamics 365 Field Service Customers by Products and Services

The top three products and services offering customers that use Microsoft Dynamics 365 Field Service for Customer Support Services are Crm (47), Microsoft Dynamics 365 (44), Digital Transformation (42).

Customers

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Microsoft Dynamics 365 Field Service Customers by Employee Size

The majority of Microsoft Dynamics 365 Field Service's customers for the customer-support-services category fall in the company size of 100 - 249 employees (158 companies), 10,000+ employees (157 companies), 1,000 - 4,999 employees (128 companies).

Employee Size

Microsoft Dynamics 365 Field Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 Field Service for customer-support-services are the United States with 266(46.91%), United Kingdom with 73(12.87%), Australia with 46(8.11%) customers respectively.

Customers

Employees of Microsoft Dynamics 365 Field Service

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Also see other Products/Services by Microsoft Dynamics 365 Field Service in:

Field Service Management
Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 Field Service competitors?

Microsoft Dynamics 365 Field Service’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. You can view a full list of Microsoft Dynamics 365 Field Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 Field Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 Field Service and its feature with top competitors here : Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud Microsoft Dynamics 365 Field Service vs Forethought Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management.

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What is Microsoft Dynamics 365 Field Service customer distribution based on company size?

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What is Microsoft Dynamics 365 Field Service market share in the customer-support-services?

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What are the top countries that use Microsoft Dynamics 365 Field Service?

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What are the top industries that use Microsoft Dynamics 365 Field Service?

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