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Microsoft Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines w...Read more

Customer Support Services
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Market Share of Microsoft Dynamics 365 Field Service

Current Customer(s)

749

Market Share (Est.)

3.66%

Ranking

#6

Top Competitors and Alternatives of Microsoft Dynamics 365 Field Service

The top three of Microsoft Dynamics 365 Field Service’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 9.71%, ServiceNow Customer Service Management with 9.20% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Salesforce Service Cloud1244460.74%Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud
Forethought19899.71%Microsoft Dynamics 365 Field Service vs Forethought
ServiceNow Customer Service Management18849.20%Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management
SAP Service Cloud11005.37%Microsoft Dynamics 365 Field Service vs SAP Service Cloud
Botmaker8053.93%Microsoft Dynamics 365 Field Service vs Botmaker
Clarity SDM5222.55%Microsoft Dynamics 365 Field Service vs Clarity SDM
Cresta5202.54%Microsoft Dynamics 365 Field Service vs Cresta
nService1900.93%Microsoft Dynamics 365 Field Service vs nService
Micro Focus ZENworks Service Desk1000.49%Microsoft Dynamics 365 Field Service vs Micro Focus ZENworks Service Desk
AGI Self Service320.16%Microsoft Dynamics 365 Field Service vs AGI Self Service
Cisco Smart Net Total Care310.15%Microsoft Dynamics 365 Field Service vs Cisco Smart Net Total Care
Cognitive Virtual Assistant300.15%Microsoft Dynamics 365 Field Service vs Cognitive Virtual Assistant
Clarabridge Engage210.10%Microsoft Dynamics 365 Field Service vs Clarabridge Engage
ultimate.ai100.05%Microsoft Dynamics 365 Field Service vs ultimate.ai
AnswerChat80.04%Microsoft Dynamics 365 Field Service vs AnswerChat
luminjo80.04%Microsoft Dynamics 365 Field Service vs luminjo
WebSupport PRO70.03%Microsoft Dynamics 365 Field Service vs WebSupport PRO
Qelp70.03%Microsoft Dynamics 365 Field Service vs Qelp
Jobi60.03%Microsoft Dynamics 365 Field Service vs Jobi
SiteGlue40.02%Microsoft Dynamics 365 Field Service vs SiteGlue
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Popular Comparisons

Top Competitors and Alternatives of Microsoft Dynamics 365 Field Service

The top three of Microsoft Dynamics 365 Field Service’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.74%, Forethought with 9.71%, ServiceNow Customer Service Management with 9.20% market share.

Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud

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Microsoft Dynamics 365 Field Service vs Forethought

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Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management

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Microsoft Dynamics 365 Field Service vs SAP Service Cloud

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Microsoft Dynamics 365 Field Service vs Botmaker

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Microsoft Dynamics 365 Field Service vs Clarity SDM

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Microsoft Dynamics 365 Field Service vs Cresta

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Microsoft Dynamics 365 Field Service vs nService

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Customers of Microsoft Dynamics 365 Field Service

Around the world in 2025, over 749 companies have started using Microsoft Dynamics 365 Field Service as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Tech Mahindra10,000+PuneMaharashtraIndia
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DXC Technology10,000+AshburnVirginiaUnited States
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Walgreens10,000+DeerfieldIllinoisUnited States
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EY10,000+LondonEnglandUnited Kingdom
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Centrica10,000+WindsorEnglandUnited Kingdom
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Hewlett Packard Enterprise10,000+HoustonTexasUnited States
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Exxon Mobil Corporation10,000+SpringTexasUnited States
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Glassolutions10,000+NorwichEnglandUnited Kingdom
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H-E-B10,000+San AntonioTexasUnited States
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Siemens10,000+MunichBavariaGermany
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Microsoft Dynamics 365 Field Service Customers by Products and Services

The top three products and services offering customers that use Microsoft Dynamics 365 Field Service for Customer Support Services are Crm (48), Digital Transformation (43), Cloud Services (43).

Customers

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Microsoft Dynamics 365 Field Service Customers by Employee Size

The majority of Microsoft Dynamics 365 Field Service's customers for the customer-support-services category fall in the company size of 100 - 249 employees (160 companies), 10,000+ employees (160 companies), 1,000 - 4,999 employees (131 companies).

Employee Size

Microsoft Dynamics 365 Field Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 Field Service for customer-support-services are the United States with 270(46.71%), United Kingdom with 78(13.49%), Australia with 49(8.48%) customers respectively.

Customers

Employees of Microsoft Dynamics 365 Field Service

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Also see other Products/Services by Microsoft Dynamics 365 Field Service in:

Field Service Management
Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 Field Service competitors?

Microsoft Dynamics 365 Field Service’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. You can view a full list of Microsoft Dynamics 365 Field Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 Field Service and 40,000 other technologies on the internet. You can also compare Microsoft Dynamics 365 Field Service and its feature with top competitors here : Microsoft Dynamics 365 Field Service vs Salesforce Service Cloud Microsoft Dynamics 365 Field Service vs Forethought Microsoft Dynamics 365 Field Service vs ServiceNow Customer Service Management.

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What is Microsoft Dynamics 365 Field Service customer distribution based on company size?

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What is Microsoft Dynamics 365 Field Service market share in the customer-support-services?

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What are the top countries that use Microsoft Dynamics 365 Field Service?

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What are the top industries that use Microsoft Dynamics 365 Field Service?

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