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Forethought

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Forethought is an AI platform for customer service teams.

Customer Support Services
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Market Share of Forethought

Current Customer(s)

2295

Market Share (Est.)

10.64%

Ranking

#2

Top Competitors and Alternatives of Forethought

The top three of Forethought’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.52%, ServiceNow Customer Service Management with 9.17%, SAP Service Cloud with 5.22% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Salesforce Service Cloud1305560.52%Forethought vs Salesforce Service Cloud
ServiceNow Customer Service Management19799.17%Forethought vs ServiceNow Customer Service Management
SAP Service Cloud11275.22%Forethought vs SAP Service Cloud
Botmaker8163.78%Forethought vs Botmaker
Microsoft Dynamics 365 Field Service7673.56%Forethought vs Microsoft Dynamics 365 Field Service
Cresta5282.45%Forethought vs Cresta
Clarity SDM5232.42%Forethought vs Clarity SDM
nService1960.91%Forethought vs nService
Micro Focus ZENworks Service Desk1000.46%Forethought vs Micro Focus ZENworks Service Desk
Cisco Smart Net Total Care310.14%Forethought vs Cisco Smart Net Total Care
AGI Self Service290.13%Forethought vs AGI Self Service
Cognitive Virtual Assistant290.13%Forethought vs Cognitive Virtual Assistant
Clarabridge Engage190.09%Forethought vs Clarabridge Engage
ultimate.ai100.05%Forethought vs ultimate.ai
luminjo100.05%Forethought vs luminjo
AnswerChat80.04%Forethought vs AnswerChat
WebSupport PRO80.04%Forethought vs WebSupport PRO
SiteGlue70.03%Forethought vs SiteGlue
Qelp70.03%Forethought vs Qelp
Jobi60.03%Forethought vs Jobi
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Popular Comparisons

Top Competitors and Alternatives of Forethought

The top three of Forethought’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.52%, ServiceNow Customer Service Management with 9.17%, SAP Service Cloud with 5.22% market share.

Forethought vs Salesforce Service Cloud

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Forethought vs ServiceNow Customer Service Management

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Forethought vs SAP Service Cloud

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Forethought vs Botmaker

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Forethought vs Microsoft Dynamics 365 Field Service

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Forethought vs Cresta

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Forethought vs Clarity SDM

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Forethought vs nService

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Customers of Forethought

Around the world in 2025, over 2212 companies have started using Forethought as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Sage Publications10,000+Thousand OaksCaliforniaUnited States
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GE Vernova10,000+NewtonMassachusettsUnited States
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Tily eto Madagasikara10,000+Madagascar
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Safeway10,000+PleasantonCaliforniaUnited States
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CIRFOOD10,000+Reggio nell'EmiliaEmilia-RomagnaItaly
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QatarEnergy10,000+DohaBaladiyat ad DawhahQatar
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Compass Group USA10,000+CharlotteNorth CarolinaUnited States
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National Association Of Letter Carriers10,000+Washington, D.C.Washington, D.C.United States
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Iren SpA10,000+Reggio nell'EmiliaEmilia-RomagnaItaly
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Scribd, Inc.10,000+San FranciscoCaliforniaUnited States
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Forethought Customers by Products and Services

The top three products and services offering customers that use Forethought for Customer Support Services are Saas (21), Software (21), Artificial Intelligence (20).

Customers

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Forethought Customers by Employee Size

The majority of Forethought's customers for the customer-support-services category fall in the company size of 0 - 9 employees (1211 companies), 20 - 49 employees (507 companies), 100 - 249 employees (162 companies).

Employee Size

Forethought Customers by Geography

The top three geographies of Forethought for customer-support-services are the United States with 983(59.65%), United Kingdom with 131(7.95%), France with 114(6.92%) customers respectively.

Customers

Employees of Forethought

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Also see other Products/Services by Forethought in:

Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Forethought competitors?

Forethought’s Top competitors in the customer-support-services category are Salesforce Service Cloud, ServiceNow Customer Service Management, SAP Service Cloud. You can view a full list of Forethought competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Forethought and 40,000 other technologies on the internet. You can also compare Forethought and its feature with top competitors here : Forethought vs Salesforce Service Cloud Forethought vs ServiceNow Customer Service Management Forethought vs SAP Service Cloud.

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What is Forethought customer distribution based on company size?

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What is Forethought market share in the customer-support-services?

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What are the top countries that use Forethought?

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What are the top industries that use Forethought?

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