Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

17818

Companies

1455

Movements

Categories related to Customer Support Services

Top 5 Customer Support Services technologies in 2023

Over 17,818 companies are using Customer Support Services tools. Salesforce Service Cloud with 78.15% market share (13,925 customers), ServiceNow Customer Service Management with 8.33% market share (1,484 customers), Forethought with 3.19% market share (569 customers),

Salesforce Service Cloud

78.15 %

Market Share

13925

Customers
ServiceNow Customer Service Management

8.33 %

Market Share

1484

Customers
Forethought

3.19 %

Market Share

569

Customers
SAP Service Cloud

2.96 %

Market Share

528

Customers
Microsoft Dynamics 365 Field Service

2.33 %

Market Share

416

Customers
Others

5.03 %

Market Share

896

Customers

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37,315 companies), 0 - 9 employees (34,845 companies), 100 - 249 employees (19,059 companies).

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64,803 (57.45%), United Kingdom with 11,927 (10.57%), India with 9,925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40,962), Professional Services (32,659), Retail and CPG (12,644).

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Salesforce Service Cloud	13925	78.15 (%)
2	ServiceNow Customer Service Management	1484	8.33 (%)
3	Forethought	569	3.19 (%)
4	SAP Service Cloud	528	2.96 (%)
5	Microsoft Dynamics 365 Field Service	416	2.33 (%)
6	Clarity SDM	355	1.99 (%)
7	Clarabridge Engage	90	0.51 (%)
8	Micro Focus ZENworks Service Desk	70	0.39 (%)
9	Cresta	56	0.31 (%)
10	nService	48	0.27 (%)
11	Cognitive Virtual Assistant	39	0.22 (%)
12	AlwaySupport	38	0.21 (%)
13	ultimate.ai	37	0.21 (%)
14	RenewityRMA	35	0.20 (%)
15	AGI Self Service	29	0.16 (%)
16	Cisco Smart Net Total Care	27	0.15 (%)
17	SiteGlue	10	0.06 (%)
18	Jobi	8	0.04 (%)
19	luminjo	7	0.04 (%)
20	Qelp	7	0.04 (%)
21	NetSupport 24-7	6	0.03 (%)
22	Hello Vera	6	0.03 (%)
23	WebSupport PRO	6	0.03 (%)
24	AnswerChat	4	0.02 (%)
25	Hippo Wiz - Screen Recorder	4	0.02 (%)
26	GetinQ	3	0.02 (%)
27	kookdokoo	3	0.02 (%)
28	Zervicio	3	0.02 (%)
29	SupportPortal	3	0.02 (%)
30	Remetrex PQ	2	0.01 (%)

Technology	Market share
Salesforce Service Cloud	78.15 (%)
ServiceNow Customer Service Management	8.33 (%)
Forethought	3.19 (%)
SAP Service Cloud	2.96 (%)
Microsoft Dynamics 365 Field Service	2.33 (%)
Clarity SDM	1.99 (%)
Clarabridge Engage	0.51 (%)
Micro Focus ZENworks Service Desk	0.39 (%)
Cresta	0.31 (%)
nService	0.27 (%)
Cognitive Virtual Assistant	0.22 (%)
AlwaySupport	0.21 (%)
ultimate.ai	0.21 (%)
RenewityRMA	0.20 (%)
AGI Self Service	0.16 (%)
Cisco Smart Net Total Care	0.15 (%)
SiteGlue	0.06 (%)
Jobi	0.04 (%)
luminjo	0.04 (%)
Qelp	0.04 (%)
NetSupport 24-7	0.03 (%)
Hello Vera	0.03 (%)
WebSupport PRO	0.03 (%)
AnswerChat	0.02 (%)
Hippo Wiz - Screen Recorder	0.02 (%)
GetinQ	0.02 (%)
kookdokoo	0.02 (%)
Zervicio	0.02 (%)
SupportPortal	0.02 (%)
Remetrex PQ	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Salesforce Service Cloud, ServiceNow Customer Service Management, Forethought. Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2023, over 142,561 companies are currently using one or more Customer Support Services software. Out of these, there are 64,803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Salesforce Service Cloud with 78.15 % of market share, and ServiceNow Customer Service Management with 8.33 % of market share and Forethought with 3.19 % of market share . Check for other Customer Support Services technologies market share here.