Customer Support Services
Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
29
Technologies Tracked
21756
Companies Tracked
Categories related to Customer Support Services
Top 5 Customer Support Services technologies in 2025
Over 21756 companies are using Customer Support Services tools. Salesforce Service Cloud with 60.12% market share (13079 customers), Forethought with 10.57% market share (2300 customers), ServiceNow Customer Service Management with 9.47% market share (2061 customers).
Technology
Market Share (Est.)
Customers
60.12%
13079
10.57%
2300
9.47%
2061
5.31%
1156
3.73%
811
Others
10.80%
2349
Customer Support Services Customers by Employee Size
The majority of Customer Support Services category falls in the company size of 20 - 49 employees (54611 companies), 100 - 249 employees (51921 companies), 0 - 9 employees (33179 companies).
Employee Size
Customer Support Services Customers by Geography
Companies using Customer Support Services technology software are majorly from the United States with 100273 (57.93%), United Kingdom with 17888 (10.33%), India with 12754 (7.37%) customers respectively.
Customers
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Customer Support Services Customers by Industry
Top industries that use Customer Support Services for Marketing (2712), Software Development (2656), Education (2562).
Customers
Market Share for Top Customer Support Services Technologies
Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Salesforce Service Cloud | 13079 | 60.12 |
| 2 | Forethought | 2300 | 10.57 |
| 3 | ServiceNow Customer Service Management | 2061 | 9.47 |
| 4 | SAP Service Cloud | 1156 | 5.31 |
| 5 | Microsoft Dynamics 365 Field Service | 811 | 3.73 |
| 6 | Botmaker | 807 | 3.71 |
| 7 | Cresta | 541 | 2.49 |
| 8 | Clarity SDM | 520 | 2.39 |
| 9 | nService | 195 | 0.90 |
| 10 | Micro Focus ZENworks Service Desk | 99 | 0.46 |
| 11 | Cisco Smart Net Total Care | 32 | 0.15 |
| 12 | Cognitive Virtual Assistant | 29 | 0.13 |
| 13 | AGI Self Service | 28 | 0.13 |
| 14 | Clarabridge Engage | 20 | 0.09 |
| 15 | luminjo | 10 | 0.05 |
| 16 | ultimate.ai | 10 | 0.05 |
| 17 | AnswerChat | 8 | 0.04 |
| 18 | WebSupport PRO | 8 | 0.04 |
| 19 | Qelp | 7 | 0.03 |
| 20 | SiteGlue | 7 | 0.03 |
| 21 | Jobi | 6 | 0.03 |
| 22 | GetinQ | 4 | 0.02 |
| 23 | NetSupport 24-7 | 3 | 0.01 |
| 24 | Hello Vera | 3 | 0.01 |
| 25 | Hippo Wiz - Screen Recorder | 3 | 0.01 |
| 26 | SupportPortal | 3 | 0.01 |
| 27 | CRMUnleashed | 2 | 0.01 |
| 28 | Zervicio | 2 | 0.01 |
| 29 | Remetrex PQ | 2 | 0.01 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Customer Support Services software market leaders?
Top leaders in the category for Customer Support Services software are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. Here, you can view a full list of Customer Support Services tools in the market.
How many companies use Customer Support Services software these days?
Which company has the most significant market share in the Customer Support Services software space?
What are the top industries that usually use Customer Support Services softwares?
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