Customer Support Services
Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
26
Technologies Tracked
19765
Companies Tracked
Categories related to Customer Support Services
Top 5 Customer Support Services technologies in 2025
Over 19765 companies are using Customer Support Services tools. Salesforce Service Cloud with 59.24% market share (11709 customers), Forethought with 10.56% market share (2088 customers), ServiceNow Customer Service Management with 9.22% market share (1822 customers).
Technology
Market Share (Est.)
Customers
59.24%
11709
10.56%
2088
9.22%
1822
5.60%
1106
3.93%
776
Others
11.45%
2264
Customer Support Services Customers by Employee Size
The majority of Customer Support Services category falls in the company size of 20 - 49 employees (57554 companies), 100 - 249 employees (55704 companies), 0 - 9 employees (33680 companies).
Employee Size
Customer Support Services Customers by Geography
Companies using Customer Support Services technology software are majorly from the United States with 100395 (57.81%), United Kingdom with 17472 (10.06%), India with 13647 (7.86%) customers respectively.
Customers
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Customer Support Services Customers by Industry
Top industries that use Customer Support Services for Marketing (2795), Software Development (2633), Education (2574).
Customers
Market Share for Top Customer Support Services Technologies
Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Salesforce Service Cloud | 11709 | 59.24 |
| 2 | Forethought | 2088 | 10.56 |
| 3 | ServiceNow Customer Service Management | 1822 | 9.22 |
| 4 | SAP Service Cloud | 1106 | 5.60 |
| 5 | Botmaker | 776 | 3.93 |
| 6 | Microsoft Dynamics 365 Field Service | 741 | 3.75 |
| 7 | Cresta | 531 | 2.69 |
| 8 | Clarity SDM | 525 | 2.66 |
| 9 | nService | 188 | 0.95 |
| 10 | Micro Focus ZENworks Service Desk | 102 | 0.52 |
| 11 | Cognitive Virtual Assistant | 37 | 0.19 |
| 12 | AGI Self Service | 32 | 0.16 |
| 13 | Cisco Smart Net Total Care | 31 | 0.16 |
| 14 | Clarabridge Engage | 20 | 0.10 |
| 15 | ultimate.ai | 9 | 0.05 |
| 16 | luminjo | 7 | 0.04 |
| 17 | AnswerChat | 6 | 0.03 |
| 18 | Qelp | 6 | 0.03 |
| 19 | Jobi | 6 | 0.03 |
| 20 | Hippo Wiz - Screen Recorder | 5 | 0.03 |
| 21 | WebSupport PRO | 5 | 0.03 |
| 22 | NetSupport 24-7 | 4 | 0.02 |
| 23 | Hello Vera | 3 | 0.02 |
| 24 | SiteGlue | 2 | 0.01 |
| 25 | GetinQ | 2 | 0.01 |
| 26 | SupportPortal | 2 | 0.01 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Customer Support Services software market leaders?
Top leaders in the category for Customer Support Services software are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. Here, you can view a full list of Customer Support Services tools in the market.
How many companies use Customer Support Services software these days?
Which company has the most significant market share in the Customer Support Services software space?
What are the top industries that usually use Customer Support Services softwares?
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