Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

60

Technologies Tracked

196806

Companies Tracked

Categories related to Customer Support Services

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Support Services technologies in 2025

Over 196806 companies are using Customer Support Services tools. Freshdesk with 94.57% market share (186120 customers), Chaport Live Chat with 0.94% market share (1854 customers), Microsoft Dynamics 365 for Customer Service with 0.66% market share (1304 customers).

Technology

Market Share (Est.)

Customers

  • Freshdesk

    94.57%

    186120

  • Chaport Live Chat

    0.94%

    1854

  • Microsoft Dynamics 365 for Customer Service

    0.66%

    1304

  • Agent.ai

    0.64%

    1260

  • OwnerListens

    0.51%

    1007

  • Others

    2.67%

    5261

    • Customer Support Services Customers by Employee Size

    The majority of Customer Support Services category falls in the company size of 20 - 49 employees (55723 companies), 100 - 249 employees (53250 companies), 0 - 9 employees (32765 companies).

    Employee Size

    Customer Support Services Customers by Geography

    Companies using Customer Support Services technology software are majorly from the United States with 94887 (57.88%), United Kingdom with 16598 (10.12%), India with 12944 (7.90%) customers respectively.

    Customers

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    Customer Support Services Customers by Industry

    Top industries that use Customer Support Services for Marketing (2624), Software Development (2400), Education (2397).

    Customers

    Market Share for Top Customer Support Services Technologies

    Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshdesk18612094.57
    2Chaport Live Chat18540.94
    3Microsoft Dynamics 365 for Customer Service13040.66
    4Agent.ai12600.64
    5OwnerListens10070.51
    6HelpSite7820.40
    7ManageEngine ServiceDesk Plus5760.29
    8Salesforce Desk.com4150.21
    9Boomtown3120.16
    10Dovetail2800.14
    11Amelia2740.14
    12Shipup2410.12
    13WebsiteAlive2410.12
    14Upscope1970.10
    15Guru1940.10
    16Solvvy1930.10
    17Live Chat Monitoring1800.09
    18Next IT1770.09
    19Textline1720.09
    20Cyara1230.06
    21WORK[etc]1070.05
    22Support.com Cloud980.05
    23QnA Maker by Microsoft930.05
    24Moneypenny750.04
    25Rocketbots.io730.04
    26TaskUs440.02
    27MightyCall340.02
    28Logicbox320.02
    29Conversable270.01
    30MailClark270.01
    31AnswerConnect210.01
    32LiveChat 24/7200.01
    33Zendesk Support Suite180.01
    34Kylie.ai170.01
    35Intradiem160.01
    36Buffer Reply160.01
    37Talkus160.01
    38helpware140.01
    39Course Sales140.01
    40Echopass140.01
    41Arise Platform140.01
    42Click2Mail110.01
    43NABD System100.01
    44Enginess100.01
    45Kommunicate80.00
    46Zingaya80.00
    47Eptica80.00
    48Ruby Receptionists80.00
    49tuul60.00
    50Conversity60.00
    51Nice.Chat60.00
    52Thankful60.00
    5312Return50.00
    54DreamSupport40.00
    55wrrk40.00
    56ChannelReply30.00
    57Modria30.00
    58Kundo30.00
    5979ecommerce30.00
    60GetInChat20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Support Services software market leaders?

    Top leaders in the category for Customer Support Services software are Freshdesk, Chaport Live Chat, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Customer Support Services tools in the market.

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    How many companies use Customer Support Services software these days?

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    Which company has the most significant market share in the Customer Support Services software space?

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    What are the top industries that usually use Customer Support Services softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Freshdesk vs Chaport Live Chat
    Freshdesk vs Microsoft Dynamics 365 for Customer Service
    Freshdesk vs Agent.ai
    Chaport Live Chat vs Microsoft Dynamics 365 for Customer Service
    Chaport Live Chat vs Agent.ai
    Microsoft Dynamics 365 for Customer Service vs Agent.ai

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