Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

63

Technologies Tracked

203594

Companies Tracked

Categories related to Customer Support Services

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Support Services technologies in 2025

Over 203594 companies are using Customer Support Services tools. Freshdesk with 91.83% market share (186958 customers), Agent.ai with 2.13% market share (4341 customers), Microsoft Dynamics 365 for Customer Service with 1.08% market share (2207 customers).

Technology

Market Share (Est.)

Customers

  • Freshdesk

    91.83%

    186958

  • Agent.ai

    2.13%

    4341

  • Microsoft Dynamics 365 for Customer Service

    1.08%

    2207

  • Chaport Live Chat

    0.93%

    1886

  • ManageEngine ServiceDesk Plus

    0.58%

    1172

  • Others

    3.45%

    7030

    • Customer Support Services Customers by Employee Size

    The majority of Customer Support Services category falls in the company size of 20 - 49 employees (56455 companies), 100 - 249 employees (53083 companies), 0 - 9 employees (32773 companies).

    Employee Size

    Customer Support Services Customers by Geography

    Companies using Customer Support Services technology software are majorly from the United States with 100793 (57.57%), United Kingdom with 18057 (10.31%), India with 13343 (7.62%) customers respectively.

    Customers

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    Customer Support Services Customers by Industry

    Top industries that use Customer Support Services for Marketing (2763), Software Development (2606), Education (2565).

    Customers

    Market Share for Top Customer Support Services Technologies

    Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshdesk18695891.83
    2Agent.ai43412.13
    3Microsoft Dynamics 365 for Customer Service22071.08
    4Chaport Live Chat18860.93
    5ManageEngine ServiceDesk Plus11720.58
    6OwnerListens11280.55
    7HelpSite7740.38
    8Salesforce Desk.com6450.32
    9Boomtown5030.25
    10Dovetail4670.23
    11Amelia3030.15
    12Next IT2780.14
    13Shipup2710.13
    14Guru2460.12
    15WebsiteAlive2450.12
    16Cyara2180.11
    17Textline2130.10
    18Upscope2070.10
    19Live Chat Monitoring1870.09
    20QnA Maker by Microsoft1770.09
    21Solvvy1580.08
    22Moneypenny1110.05
    23TaskUs1030.05
    24WORK[etc]1010.05
    25Support.com Cloud1000.05
    26Rocketbots.io790.04
    27MightyCall390.02
    28AnswerConnect360.02
    29MailClark330.02
    30Logicbox290.01
    31Kommunicate250.01
    32Echopass250.01
    33Conversable240.01
    34Zendesk Support Suite210.01
    35LiveChat 24/7200.01
    36Buffer Reply190.01
    37Click2Mail180.01
    38Arise Platform180.01
    39Intradiem170.01
    40Talkus170.01
    41Kylie.ai160.01
    42helpware150.01
    43Enginess150.01
    44tuul130.01
    45Course Sales120.01
    46Ruby Receptionists120.01
    47wrrk90.00
    4812Return90.00
    49Conversity80.00
    50Zingaya80.00
    51NABD System80.00
    52Thankful80.00
    53Modria60.00
    54Eptica60.00
    55ChannelReply50.00
    56Salesforce WebToCase50.00
    57DreamSupport40.00
    58Nice.Chat40.00
    59Kundo30.00
    60Influx30.00
    61GetInChat20.00
    62Support.com Nexus20.00
    6379ecommerce20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Support Services software market leaders?

    Top leaders in the category for Customer Support Services software are Freshdesk, Agent.ai, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Customer Support Services tools in the market.

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    How many companies use Customer Support Services software these days?

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    Which company has the most significant market share in the Customer Support Services software space?

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    What are the top industries that usually use Customer Support Services softwares?

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    Choose Technologies to compare

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    Popular Comparisons

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