Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

65

Technologies Tracked

199408

Companies Tracked

Categories related to Customer Support Services

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Live Chat

Top 5 Customer Support Services technologies in 2025

Over 199408 companies are using Customer Support Services tools. Freshdesk with 91.06% market share (181585 customers), Agent.ai with 2.51% market share (5014 customers), Microsoft Dynamics 365 for Customer Service with 1.18% market share (2358 customers).

Technology

Market Share (Est.)

Customers

  • Freshdesk

    91.06%

    181585

  • Agent.ai

    2.51%

    5014

  • Microsoft Dynamics 365 for Customer Service

    1.18%

    2358

  • Chaport Live Chat

    0.98%

    1950

  • ManageEngine ServiceDesk Plus

    0.60%

    1196

  • Others

    3.66%

    7305

    • Customer Support Services Customers by Employee Size

    The majority of Customer Support Services category falls in the company size of 20 - 49 employees (54350 companies), 100 - 249 employees (51748 companies), 0 - 9 employees (32813 companies).

    Employee Size

    Customer Support Services Customers by Geography

    Companies using Customer Support Services technology software are majorly from the United States with 99796 (57.95%), United Kingdom with 17788 (10.33%), India with 12694 (7.37%) customers respectively.

    Customers

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    Company Logo

    Customer Support Services Customers by Industry

    Top industries that use Customer Support Services for Marketing (2708), Software Development (2628), Education (2552).

    Customers

    Market Share for Top Customer Support Services Technologies

    Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshdesk18158591.06
    2Agent.ai50142.51
    3Microsoft Dynamics 365 for Customer Service23581.18
    4Chaport Live Chat19500.98
    5ManageEngine ServiceDesk Plus11960.60
    6OwnerListens11950.60
    7Dovetail7150.36
    8HelpSite7070.35
    9Salesforce Desk.com6380.32
    10Boomtown5000.25
    11Guru3640.18
    12Amelia2810.14
    13Next IT2780.14
    14Shipup2740.14
    15WebsiteAlive2300.12
    16Upscope2150.11
    17Cyara2140.11
    18Textline2010.10
    19QnA Maker by Microsoft1750.09
    20Live Chat Monitoring1690.08
    21Solvvy1640.08
    22TaskUs1110.06
    23Moneypenny1070.05
    24WORK[etc]960.05
    25Support.com Cloud960.05
    26Rocketbots.io780.04
    27MightyCall430.02
    28AnswerConnect410.02
    29MailClark320.02
    30Zendesk Support Suite280.01
    31Logicbox250.01
    32Kommunicate250.01
    33Echopass250.01
    34Buffer Reply200.01
    35Talkus190.01
    36Click2Mail180.01
    37LiveChat 24/7180.01
    38Kylie.ai170.01
    39Arise Platform170.01
    40Enginess150.01
    41Intradiem140.01
    42Course Sales120.01
    43tuul120.01
    44Ruby Receptionists110.01
    45helpware100.01
    46Conversable90.00
    47NABD System90.00
    48Conversity80.00
    49Zingaya80.00
    50wrrk70.00
    5112Return70.00
    52Modria60.00
    53Thankful60.00
    54ChannelReply50.00
    55Salesforce WebToCase50.00
    56Nice.Chat40.00
    57Kundo30.00
    58Eptica30.00
    59Influx30.00
    60BubbleIQ20.00
    61Pertinent20.00
    62GetInChat20.00
    63Support.com Nexus20.00
    64DreamSupport20.00
    6579ecommerce20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Support Services software market leaders?

    Top leaders in the category for Customer Support Services software are Freshdesk, Agent.ai, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Customer Support Services tools in the market.

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    How many companies use Customer Support Services software these days?

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    Which company has the most significant market share in the Customer Support Services software space?

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    What are the top industries that usually use Customer Support Services softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Freshdesk vs Agent.ai
    Freshdesk vs Microsoft Dynamics 365 for Customer Service
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    Agent.ai vs Microsoft Dynamics 365 for Customer Service
    Agent.ai vs Chaport Live Chat
    Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat

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