Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

64

Technologies Tracked

195115

Companies Tracked

Categories related to Customer Support Services

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Customer Support Services technologies in 2026

Over 195115 companies are using Customer Support Services tools. Freshdesk with 90.20% market share (175987 customers), Agent.ai with 3.50% market share (6835 customers), Microsoft Dynamics 365 for Customer Service with 1.16% market share (2267 customers).

Technology

Market Share (Est.)

Customers

  • Freshdesk

    90.20%

    175987

  • Agent.ai

    3.50%

    6835

  • Microsoft Dynamics 365 for Customer Service

    1.16%

    2267

  • Chaport Live Chat

    1.06%

    2067

  • OwnerListens

    0.63%

    1238

  • Others

    3.44%

    6721

    • Customer Support Services Customers by Employee Size

    The majority of Customer Support Services category falls in the company size of 20 - 49 employees (51273 companies), 100 - 249 employees (49055 companies), 0 - 9 employees (32611 companies).

    Employee Size

    Customer Support Services Customers by Geography

    Companies using Customer Support Services technology software are majorly from the United States with 97487 (57.89%), United Kingdom with 17622 (10.46%), India with 12311 (7.31%) customers respectively.

    Customers

    Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

    Sign Up
    Company Logo

    Customer Support Services Customers by Industry

    Top industries that use Customer Support Services for Marketing (2595), Software Development (2582), Education (2481).

    Customers

    Market Share for Top Customer Support Services Technologies

    Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshdesk17598790.20
    2Agent.ai68353.50
    3Microsoft Dynamics 365 for Customer Service22671.16
    4Chaport Live Chat20671.06
    5OwnerListens12380.63
    6ManageEngine ServiceDesk Plus10850.56
    7HelpSite6920.35
    8Dovetail6640.34
    9Salesforce Desk.com4500.23
    10Guru4220.22
    11Boomtown3590.18
    12Amelia2990.15
    13Shipup2510.13
    14Next IT2160.11
    15WebsiteAlive2140.11
    16Textline2010.10
    17Upscope1770.09
    18Cyara1760.09
    19Solvvy1520.08
    20QnA Maker by Microsoft1400.07
    21Live Chat Monitoring1370.07
    22WORK[etc]1160.06
    23Moneypenny1070.05
    24Support.com Cloud1010.05
    25TaskUs890.05
    26Influx740.04
    27Rocketbots.io710.04
    28AnswerConnect490.03
    29wrrk400.02
    30MightyCall400.02
    31Logicbox300.02
    32Zendesk Support Suite270.01
    33Kommunicate230.01
    34Buffer Reply200.01
    35Echopass200.01
    36LiveChat 24/7190.01
    37Kylie.ai190.01
    38Modria190.01
    39ChannelReply180.01
    40Zingaya180.01
    41Enginess180.01
    42MailClark170.01
    43Talkus170.01
    44Course Sales150.01
    45Arise Platform140.01
    46helpware120.01
    47Click2Mail100.01
    4812Return100.01
    49tuul90.00
    50Conversable80.00
    51Intradiem70.00
    52NABD System70.00
    53Ruby Receptionists70.00
    54Conversity50.00
    55Kundo40.00
    56Salesforce WebToCase40.00
    57Thankful40.00
    58Pertinent30.00
    59GetInChat30.00
    60Eptica30.00
    61Nice.Chat30.00
    62Support.com Nexus20.00
    63DreamSupport20.00
    6479ecommerce20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Support Services software market leaders?

    Top leaders in the category for Customer Support Services software are Freshdesk, Agent.ai, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Customer Support Services tools in the market.

    faq icon

    How many companies use Customer Support Services software these days?

    faq icon

    Which company has the most significant market share in the Customer Support Services software space?

    faq icon

    What are the top industries that usually use Customer Support Services softwares?

    faq icon

    Choose Technologies to compare

    image
    vs-image
    vs-image
    image

    Popular Comparisons

    Freshdesk vs Agent.ai
    Freshdesk vs Microsoft Dynamics 365 for Customer Service
    Freshdesk vs Chaport Live Chat
    Agent.ai vs Microsoft Dynamics 365 for Customer Service
    Agent.ai vs Chaport Live Chat
    Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat

    6Sense Chrome Extension

    Save time researching your prospects

    Get FREE, verified contact data, including emails from any website or right from Linkedin. Find decision-makers faster and customize your outreach.

    Install Now
    Company Logo
    Event Marketing and Management
    Email Marketing Platforms
    Digital Signage
    Billing and Invoicing
    Applicant Tracking
    Live Chat
    CRM Platforms
    Backup and Disaster Recovery
    Communication
    Analytics and BI Platform
    Project Collaboration
    Auditing and Compliance

    Get instant access to B2B contact data across the web

    Sign Up Today
    6sense Logo
    social iconssocial iconssocial iconssocial icons
    MarketingAccount IdentificationIntent DataData Enrichment & ManagementPredictive AnalyticsOrchestrations & WorkflowsAudience BuildingAdvertisingConversational EmailPipeline IntelligenceIntegrations
    SalesCompany & People SearchAccount IntelligencePrioritization DashboardsChrome ExtensionPredictive AnalyticsIntent DataProspecting WorkflowsIntegrationsLearn more and sign up
    SolutionsBusiness ServicesFinancial ServicesTransportation & LogisticsManufacturingTechnologyCustomersMeet Our CustomersCustomer StoriesCustomer ReviewsRevCityKnowledge Base
    ResourcesBlogGuides6sense for 6senseReports & EbooksResearchToolsVideosTalkingSenseEvents & WebinarsThe Science of B2BGlossary

    Company

    AboutLeadership TeamCareersNewsroomCommunity

    Browse 6sense Data

    TechnographicsComparing TechnologiesCompany SearchPeople Search
    TermsPrivacy PolicyPrivacy CenterDo Not Sell or Share My Personal Information

    © 2026 6sense