Question 1

What are the different markets in which
        Zendesk Answer Bot and
        Jacada compete against each other?

Accepted Answer

Zendesk Answer Bot and
        Jacada compete against each other in
        the Customer Self Service.

Question 2

How does the market share of
        Zendesk Answer Bot
        and Jacada compare in the
        Customer Self Service market?

Accepted Answer

In the Customer Self Service market,
        Zendesk Answer Bot has a
        6.92%
        market share in comparison to
        Jacada’s
        1.11%.
        Since it has a better market share coverage,
        Zendesk Answer Bot holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Self Service category, while
        Jacada holds the
        15th spot.

Question 3

How many customers are acquired by
        Zendesk Answer Bot and
        Jacada in the
        Customer Self Service segment?

Accepted Answer

Zendesk Answer Bot has
        516 customers and
        Jacada has
        83 customers in the
        Customer Self Service
        segment. Zendesk Answer Bot has
        433 more customers than
        Jacada in this category.

Question 4

What are the countries in which
        Zendesk Answer Bot and
        Jacada has more customers?

Accepted Answer

Zendesk Answer Bot has more customers in United States, United Kingdom and Australia.
Jacada has more customers in United States, United Kingdom and Israel.

Zendesk Answer Bot Vs Jacada : In-Depth Comparison

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Comparing the customer bases of Zendesk Answer Bot and Jacada

Comparing the market share of Zendesk Answer Bot and Jacada

Compare Zendesk Answer Bot vs Jacada customers by geography

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