Question 1

What are the different markets in which
        Support Hero and
        MindTouch compete against each other?

Accepted Answer

Support Hero and
        MindTouch compete against each other in
        the Customer Self Service, Customer Satisfaction Ratings, Customer Success, Knowledge Management, Sales Management.

Question 2

How does the market share of
        Support Hero
        and MindTouch compare in the
        Customer Self Service market?

Accepted Answer

In the Customer Self Service market,
        Support Hero has a
        12.84%
        market share in comparison to
        MindTouch’s
        3.70%.
        Since it has a better market share coverage,
        Support Hero holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Self Service category, while
        MindTouch holds the
        7th spot.

Question 3

How many customers are acquired by
        Support Hero and
        MindTouch in the
        Customer Self Service segment?

Accepted Answer

Support Hero has
        921 customers and
        MindTouch has
        265 customers in the
        Customer Self Service
        segment. Support Hero has
        656 more customers than
        MindTouch in this category.

Question 4

What are the countries in which
        Support Hero and
        MindTouch has more customers?

Accepted Answer

Support Hero has more customers in United States, United Kingdom and Australia.
MindTouch has more customers in United States, Canada and United Kingdom.

Support Hero Vs MindTouch : In-Depth Comparison

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Comparing the customer bases of Support Hero and MindTouch

Comparing the market share of Support Hero and MindTouch

Compare Support Hero vs MindTouch customers by geography

Customer Movements for this month

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