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Salesforce Customer Portal

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Customer Portal in Salesforce provides online support for the customers to resolve their inquiries

Customer Self Service
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Market Share of Salesforce Customer Portal

Current Customer(s)

157

Market Share (Est.)

1.93%

Ranking

#9

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 26.24%, Support Hero with 17.95%, Helpjuice with 17.94% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Ada Support213926.24%Salesforce Customer Portal vs Ada Support
Support Hero146317.95%Salesforce Customer Portal vs Support Hero
Helpjuice146217.94%Salesforce Customer Portal vs Helpjuice
Zendesk Answer Bot108813.35%Salesforce Customer Portal vs Zendesk Answer Bot
ServiceNow Request Management4795.88%Salesforce Customer Portal vs ServiceNow Request Management
inSided2963.63%Salesforce Customer Portal vs inSided
HubSpot Service Hub2272.78%Salesforce Customer Portal vs HubSpot Service Hub
Thumbtack1892.32%Salesforce Customer Portal vs Thumbtack
MindTouch1431.75%Salesforce Customer Portal vs MindTouch
Inbenta1351.66%Salesforce Customer Portal vs Inbenta
KnowledgeOwl1291.58%Salesforce Customer Portal vs KnowledgeOwl
RightAnswers620.76%Salesforce Customer Portal vs RightAnswers
Jacada460.56%Salesforce Customer Portal vs Jacada
Bold360330.40%Salesforce Customer Portal vs Bold360
AnswerDash320.39%Salesforce Customer Portal vs AnswerDash
Elevio260.32%Salesforce Customer Portal vs Elevio
AgentBot130.16%Salesforce Customer Portal vs AgentBot
Team Sales Agent130.16%Salesforce Customer Portal vs Team Sales Agent
BotEngine.ai70.09%Salesforce Customer Portal vs BotEngine.ai
Chatfuel50.06%Salesforce Customer Portal vs Chatfuel
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 26.24%, Support Hero with 17.95%, Helpjuice with 17.94% market share.

Salesforce Customer Portal vs Ada Support

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Salesforce Customer Portal vs Support Hero

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Salesforce Customer Portal vs Helpjuice

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Salesforce Customer Portal vs Zendesk Answer Bot

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Salesforce Customer Portal vs ServiceNow Request Management

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Salesforce Customer Portal vs inSided

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Salesforce Customer Portal vs HubSpot Service Hub

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Salesforce Customer Portal vs Thumbtack

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Customers of Salesforce Customer Portal

Around the world in 2025, over 157 companies have started using Salesforce Customer Portal as Customer Self Service tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Genentech10,000+South San FranciscoCaliforniaUnited States
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UnitedHealth Group10,000+Minnetonka MillsMinnesotaUnited States
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Qualcomm10,000+San DiegoCaliforniaUnited States
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Accenture10,000+DublinLeinsterIreland
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Dell10,000+Round RockTexasUnited States
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MetLife10,000+New York CityNew YorkUnited States
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Canon Inc.10,000+MelvilleNew YorkUnited States
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Fidelity National Information Services, Inc.10,000+JacksonvilleFloridaUnited States
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Marathon Petroleum Corporation10,000+FindlayOhioUnited States
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Salesforce10,000+San FranciscoCaliforniaUnited States
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Salesforce Customer Portal Customers by Products and Services

The top three products and services offering customers that use Salesforce Customer Portal for Customer Self Service are Digital Transformation (8), Risk Management (8), Training (7).

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Salesforce Customer Portal Customers by Employee Size

The majority of Salesforce Customer Portal's customers for the customer-self-service category fall in the company size of 10,000+ employees (52 companies), 1,000 - 4,999 employees (32 companies), 100 - 249 employees (20 companies).

Employee Size

Salesforce Customer Portal Customers by Geography

The top three geographies of Salesforce Customer Portal for customer-self-service are the United States with 102(71.33%), Canada with 11(7.69%), United Kingdom with 8(5.59%) customers respectively.

Customers

Employees of Salesforce Customer Portal

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Also see other Products/Services by Salesforce Customer Portal in:

Customer Self Service

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Customer Portal competitors?

Salesforce Customer Portal’s Top competitors in the customer-self-service category are Ada Support, Support Hero, Helpjuice. You can view a full list of Salesforce Customer Portal competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Customer Portal and 40,000 other technologies on the internet. You can also compare Salesforce Customer Portal and its feature with top competitors here : Salesforce Customer Portal vs Ada Support Salesforce Customer Portal vs Support Hero Salesforce Customer Portal vs Helpjuice.

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What is Salesforce Customer Portal customer distribution based on company size?

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What is Salesforce Customer Portal market share in the customer-self-service?

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What are the top countries that use Salesforce Customer Portal?

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What are the top industries that use Salesforce Customer Portal?

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