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Salesforce Customer Portal

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Customer Portal in Salesforce provides online support for the customers to resolve their inquiries

Customer Self Service
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Market Share of Salesforce Customer Portal

Current Customer(s)

240

Market Share (Est.)

2.52%

Ranking

#9

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 25.28%, Helpjuice with 15.69%, Support Hero with 15.55% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Ada Support241025.28%Salesforce Customer Portal vs Ada Support
Helpjuice149615.69%Salesforce Customer Portal vs Helpjuice
Support Hero148215.55%Salesforce Customer Portal vs Support Hero
Zendesk Answer Bot112711.82%Salesforce Customer Portal vs Zendesk Answer Bot
ServiceNow Request Management95410.01%Salesforce Customer Portal vs ServiceNow Request Management
HubSpot Service Hub3383.55%Salesforce Customer Portal vs HubSpot Service Hub
Thumbtack3363.52%Salesforce Customer Portal vs Thumbtack
inSided3283.44%Salesforce Customer Portal vs inSided
MindTouch2052.15%Salesforce Customer Portal vs MindTouch
Inbenta1761.85%Salesforce Customer Portal vs Inbenta
KnowledgeOwl1351.42%Salesforce Customer Portal vs KnowledgeOwl
RightAnswers1061.11%Salesforce Customer Portal vs RightAnswers
Bold360480.50%Salesforce Customer Portal vs Bold360
Jacada460.48%Salesforce Customer Portal vs Jacada
Elevio340.36%Salesforce Customer Portal vs Elevio
Team Sales Agent230.24%Salesforce Customer Portal vs Team Sales Agent
AgentBot140.15%Salesforce Customer Portal vs AgentBot
BotEngine.ai100.10%Salesforce Customer Portal vs BotEngine.ai
Chatfuel70.07%Salesforce Customer Portal vs Chatfuel
Avaya Ava70.07%Salesforce Customer Portal vs Avaya Ava
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 25.28%, Helpjuice with 15.69%, Support Hero with 15.55% market share.

Salesforce Customer Portal vs Ada Support

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Salesforce Customer Portal vs Helpjuice

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Salesforce Customer Portal vs Support Hero

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Salesforce Customer Portal vs Zendesk Answer Bot

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Salesforce Customer Portal vs ServiceNow Request Management

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Salesforce Customer Portal vs HubSpot Service Hub

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Salesforce Customer Portal vs Thumbtack

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Salesforce Customer Portal vs inSided

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Customers of Salesforce Customer Portal

Around the world in 2025, over 240 companies have started using Salesforce Customer Portal as Customer Self Service tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Exxon Mobil Corporation10,000+SpringTexasUnited States
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Kaiser Permanente10,000+OaklandCaliforniaUnited States
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Lexmark10,000+Lexington-FayetteKentuckyUnited States
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Advanced Energy10,000+DenverColoradoUnited States
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Optum10,000+Eden PrairieMinnesotaUnited States
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Dell10,000+Round RockTexasUnited States
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Averda10,000+DubaiDubaiUnited Arab Emirates
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Keysight Technologies10,000+Santa RosaCaliforniaUnited States
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City Of New York10,000+New York CityNew YorkUnited States
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Adobe10,000+San JoseCaliforniaUnited States
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Salesforce Customer Portal Customers by Products and Services

The top three products and services offering customers that use Salesforce Customer Portal for Customer Self Service are Cybersecurity (10), Risk Management (10), Digital Transformation (9).

Customers

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Salesforce Customer Portal Customers by Employee Size

The majority of Salesforce Customer Portal's customers for the customer-self-service category fall in the company size of 10,000+ employees (85 companies), 1,000 - 4,999 employees (48 companies), 100 - 249 employees (32 companies).

Employee Size

Salesforce Customer Portal Customers by Geography

The top three geographies of Salesforce Customer Portal for customer-self-service are the United States with 155(71.10%), United Kingdom with 15(6.88%), Canada with 14(6.42%) customers respectively.

Customers

Employees of Salesforce Customer Portal

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Also see other Products/Services by Salesforce Customer Portal in:

Customer Self Service

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Customer Portal competitors?

Salesforce Customer Portal’s Top competitors in the customer-self-service category are Ada Support, Helpjuice, Support Hero. You can view a full list of Salesforce Customer Portal competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Customer Portal and 40,000 other technologies on the internet. You can also compare Salesforce Customer Portal and its feature with top competitors here : Salesforce Customer Portal vs Ada Support Salesforce Customer Portal vs Helpjuice Salesforce Customer Portal vs Support Hero.

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What is Salesforce Customer Portal customer distribution based on company size?

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What is Salesforce Customer Portal market share in the customer-self-service?

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What are the top countries that use Salesforce Customer Portal?

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What are the top industries that use Salesforce Customer Portal?

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