Customer Self Service

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

24

Technologies Tracked

9738

Companies Tracked

Categories related to Customer Self Service

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Live Chat

Top 5 Customer Self Service technologies in 2025

Over 9738 companies are using Customer Self Service tools. Ada Support with 20.72% market share (2018 customers), Helpjuice with 15.99% market share (1557 customers), Support Hero with 15.07% market share (1468 customers).

Technology

Market Share (Est.)

Customers

  • Ada Support

    20.72%

    2018

  • Helpjuice

    15.99%

    1557

  • Support Hero

    15.07%

    1468

  • Zendesk Answer Bot

    13.88%

    1352

  • ServiceNow Request Management

    9.61%

    936

  • Others

    24.72%

    2407

  • Customer Self Service Customers by Employee Size

    The majority of Customer Self Service category falls in the company size of 20 - 49 employees (1858 companies), 0 - 9 employees (1841 companies), 100 - 249 employees (1645 companies).

    Employee Size

    Customer Self Service Customers by Geography

    Companies using Customer Self Service technology software are majorly from the United States with 5294 (64.59%), United Kingdom with 633 (7.72%), Canada with 528 (6.44%) customers respectively.

    Customers

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    Customer Self Service Customers by Industry

    Top industries that use Customer Self Service for Saas (161), Technology (145), Consulting (145).

    Customers

    Market Share for Top Customer Self Service Technologies

    Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Ada Support201820.72
    2Helpjuice155715.99
    3Support Hero146815.07
    4Zendesk Answer Bot135213.88
    5ServiceNow Request Management9369.61
    6inSided6987.17
    7HubSpot Service Hub3303.39
    8Thumbtack3103.18
    9Salesforce Customer Portal2322.38
    10MindTouch2032.08
    11Inbenta1861.91
    12KnowledgeOwl1481.52
    13RightAnswers1041.07
    14Bold360500.51
    15Jacada430.44
    16Elevio350.36
    17Team Sales Agent220.23
    18AgentBot140.14
    19BotEngine.ai90.09
    20Avaya Ava70.07
    21Chatfuel60.06
    22AnswerDash40.04
    23Enactor Customer Service40.04
    24Creative Virtual V-Person20.02

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Self Service software market leaders?

    Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, Support Hero. Here, you can view a full list of Customer Self Service tools in the market.

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    How many companies use Customer Self Service software these days?

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    Which company has the most significant market share in the Customer Self Service software space?

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    What are the top industries that usually use Customer Self Service softwares?

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    Popular Comparisons

    Ada Support vs Helpjuice

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