Customer Self Service
Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
24
Technologies Tracked
9706
Companies Tracked
Categories related to Customer Self Service
Top 5 Customer Self Service technologies in 2025
Over 9706 companies are using Customer Self Service tools. Ada Support with 23.35% market share (2266 customers), Helpjuice with 15.67% market share (1521 customers), Support Hero with 15.13% market share (1469 customers).
Technology
Market Share (Est.)
Customers
23.35%
2266
15.67%
1521
15.13%
1469
13.59%
1319
9.84%
955
Others
22.42%
2176
Customer Self Service Customers by Employee Size
The majority of Customer Self Service category falls in the company size of 20 - 49 employees (1880 companies), 0 - 9 employees (1828 companies), 100 - 249 employees (1662 companies).
Employee Size
Customer Self Service Customers by Geography
Companies using Customer Self Service technology software are majorly from the United States with 5383 (65.49%), United Kingdom with 635 (7.73%), Canada with 523 (6.36%) customers respectively.
Customers
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Customer Self Service Customers by Industry
Top industries that use Customer Self Service for Saas (159), Technology (153), Consulting (147).
Customers
Market Share for Top Customer Self Service Technologies
Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Ada Support | 2266 | 23.35 |
| 2 | Helpjuice | 1521 | 15.67 |
| 3 | Support Hero | 1469 | 15.13 |
| 4 | Zendesk Answer Bot | 1319 | 13.59 |
| 5 | ServiceNow Request Management | 955 | 9.84 |
| 6 | inSided | 443 | 4.56 |
| 7 | HubSpot Service Hub | 336 | 3.46 |
| 8 | Thumbtack | 320 | 3.30 |
| 9 | Salesforce Customer Portal | 246 | 2.53 |
| 10 | MindTouch | 202 | 2.08 |
| 11 | Inbenta | 191 | 1.97 |
| 12 | KnowledgeOwl | 140 | 1.44 |
| 13 | RightAnswers | 106 | 1.09 |
| 14 | Bold360 | 49 | 0.50 |
| 15 | Jacada | 43 | 0.44 |
| 16 | Elevio | 33 | 0.34 |
| 17 | Team Sales Agent | 21 | 0.22 |
| 18 | AgentBot | 14 | 0.14 |
| 19 | BotEngine.ai | 9 | 0.09 |
| 20 | Avaya Ava | 7 | 0.07 |
| 21 | Chatfuel | 6 | 0.06 |
| 22 | AnswerDash | 4 | 0.04 |
| 23 | Enactor Customer Service | 4 | 0.04 |
| 24 | Creative Virtual V-Person | 2 | 0.02 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Customer Self Service software market leaders?
Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, Support Hero. Here, you can view a full list of Customer Self Service tools in the market.
How many companies use Customer Self Service software these days?
Which company has the most significant market share in the Customer Self Service software space?
What are the top industries that usually use Customer Self Service softwares?
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