Customer Self Service
Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
24
Technologies Tracked
9954
Companies Tracked
Categories related to Customer Self Service
Top 5 Customer Self Service technologies in 2025
Over 9954 companies are using Customer Self Service tools. Ada Support with 20.70% market share (2060 customers), Zendesk Answer Bot with 14.87% market share (1480 customers), Helpjuice with 14.61% market share (1454 customers).
Technology
Market Share (Est.)
Customers
20.70%
2060
14.87%
1480
14.61%
1454
13.72%
1366
9.65%
961
Others
26.45%
2633
Customer Self Service Customers by Employee Size
The majority of Customer Self Service category falls in the company size of 20 - 49 employees (1882 companies), 0 - 9 employees (1877 companies), 100 - 249 employees (1692 companies).
Employee Size
Customer Self Service Customers by Geography
Companies using Customer Self Service technology software are majorly from the United States with 5383 (64.62%), United Kingdom with 655 (7.86%), Canada with 528 (6.34%) customers respectively.
Customers
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Customer Self Service Customers by Industry
Top industries that use Customer Self Service for Saas (167), Technology (150), Marketing (148).
Customers
Market Share for Top Customer Self Service Technologies
Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Ada Support | 2060 | 20.70 |
| 2 | Zendesk Answer Bot | 1480 | 14.87 |
| 3 | Helpjuice | 1454 | 14.61 |
| 4 | Support Hero | 1366 | 13.72 |
| 5 | ServiceNow Request Management | 961 | 9.65 |
| 6 | inSided | 677 | 6.80 |
| 7 | HubSpot Service Hub | 595 | 5.98 |
| 8 | Thumbtack | 320 | 3.21 |
| 9 | Salesforce Customer Portal | 245 | 2.46 |
| 10 | MindTouch | 194 | 1.95 |
| 11 | Inbenta | 186 | 1.87 |
| 12 | KnowledgeOwl | 138 | 1.39 |
| 13 | RightAnswers | 102 | 1.02 |
| 14 | Bold360 | 51 | 0.51 |
| 15 | Jacada | 36 | 0.36 |
| 16 | Elevio | 34 | 0.34 |
| 17 | Team Sales Agent | 23 | 0.23 |
| 18 | BotEngine.ai | 10 | 0.10 |
| 19 | Avaya Ava | 7 | 0.07 |
| 20 | AnswerDash | 4 | 0.04 |
| 21 | Enactor Customer Service | 4 | 0.04 |
| 22 | Chatfuel | 3 | 0.03 |
| 23 | Creative Virtual V-Person | 2 | 0.02 |
| 24 | AgentBot | 2 | 0.02 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Customer Self Service software market leaders?
Top leaders in the category for Customer Self Service software are Ada Support, Zendesk Answer Bot, Helpjuice. Here, you can view a full list of Customer Self Service tools in the market.
How many companies use Customer Self Service software these days?
Which company has the most significant market share in the Customer Self Service software space?
What are the top industries that usually use Customer Self Service softwares?
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